I guess everybody got the code and the game except me. Still waiting.
Richard

Did you check your spam folder?

Sure did. Not there.

I just cc'd you on an email, let me know if you got it.

Thanks so much for helping me I got your E-mail.
Richard

No problem, he will get to it on Monday but he will take care of it. Thanks for being patient.

Ana

kjos just wanted you to know that I didn't get the free game, I actually bought my game directly from Viva Media and am still having the issue with AVG. I just wanted you to know that because I saw your post where you said you might buy it.
I'm sure we will hear from them early next week and hopefully the game will run. I don't know why it won't open. I have never had a problem with AVG before. Makes me think that maybe I should look into another virus program. UGH!!!!

What's surprising me is that I've never had a problem with AVG before. Admittedly I usually use discs not downloads - but I've downloaded other stuff and it's not caused a problem.
I've also sent an email direct to Viva, so I'll wait and see what happens

AVG has deleted BigFish Games as well, it happens with a lot of the anti-virus at one time or another. Some components trigger a false positive. The importance is to notify the anti-virus companies after the specific component is identified so that add that to their accepted list. Otherwise people will continue to have the trouble.

It really does sound like a great game. I have had other Viva Media games that have run with no problems, so I am sure they will get this one working.

I don't have AVG, I have McAfee, and can't open the game either. I have tried redownloading and installing with it off and still no go. I did copy and paste the key in the first time, and so far that box has not come up again to type in the key. I did use CCleaner to make sure it was out and deleted Viva folder to get a clean reinstall.

Thanks Ana, I am sure it is some tweek in the programing somewhere. Looking forward to the game, I saw the screenshots. Looks good!

I redownloaded with my Kaspersky off and it still won't play. I don't think it's an antivirus issue.

"The importance is to notify the anti-virus companies after the specific component is identified so that add that to their accepted list. Otherwise people will continue to have the trouble."

I am assuming it is down to Viva Media to do that, BrownEyedTigre ??

No, that was directed to members. I have seen many developers over the years ask us (consumers) to ask the anti-virus companies to look into their lists because they are getting false positives. I do not have time to find them all, but here is one example of BF asking us to contact AVG.

The more that complain, the faster they fix it.

UPDATE: Viva-Media is working on the download issues and hope to have a solution by the end of the day. Please be patient.

Richard, you were resent the code. Please check your email.

Ana

Ana I received the code and installed the game everything worked fine. Went to play the game but I can't get a full screen. Put a check on the full screen and applied, didn't do any good. The game will play but to small.
Richard