Richard, please email them back and let them know. Their download website is new and they are learning with us.

Ana

This was the same problem I had. No amount of clicking Full Screen will work. However, I closed the game and opened again, and what I had was Wide Screen, I guess, but still not full screen. Better than small window, but still windowed. I received an e-mail that they were looking to fix it, but I'm finished now.

I just finished the game in a couple minutes over 2 hrs.

The game wasn't bad, the music was appropriate, the puzzles were ok, nothing too challenging, the graphics were fine, some things were hard to find in HOS. The guide was outside with the menu, you have to leave the game to look at it. That was a nusance.

Thar's the same thing I got Flo. I emailed them, waiting for a reply. I got a wide screen to when I restarted the game but will wait for a full screen before I play. Thanks

Got a answer from Andrew re downloaded the game and it works good now. Played about 20 min.
Loaded with HOS. Not my cup of tee

Richard

My game is up and running too. Played about 10 minutes and all is well. Looking forward to playing some more.

Thanks for all the help Ana and Viva Media and Andrew!

Robin

Just got an email about an hour ago. I'm downloading now, so I guess we'll see. Haven't even been able to see the game yet, so I'm excited!

Andrew and Viva have been hard at work to get the kinks out. I thank you all for being patient and hope that the new links are working for you all now. Please do not forget you have to clear your old profiles not just the game.

I don't think I ever had an old profile since I couldn't even get the game to open. But, after following the directions in Andrew's email, I am happy to report that my game is up and running. Now I just need to find the time to try it out! Thanks for all your help, Ana!

So happy to hear you are running smoothly now Sherlock! Enjoy.

Hi BrownEyedTigre

In response to my email to Viva Media (re Norton Security removing the downloaded files) I was sent a new download link this morning - and I'm happy to say it worked fine, the game then installed fine and I am now playing it.

So plentiful of "fine" !!

I will now relay my thanks to Viva Media right away

Cheers.

Mad

Hi

Gave up trying to get it to work on my computer - Vista and AVG, and downloaded it on my husband's computer - Windows 7 and McAfee. Although there was a security query, I managed to over-ride it and it works fine with a full-screen picture. Thanks Ana and Viva, looking forward to playing it

Glad you all seem to be able to play now. GrandmaKate, if you followed the directions in Andrew's email exactly and still unable to run can you please let them know that? In order for them to get their new download service working for all, they need to know what is not working.

The first one had a built-in strategy guide, even though you had to back out to the main menu to access it. In the new download, this strategy guide is missing.

Please reply to Andrew's email and let him know.

Well I guess I should have checked in here. The same thing happened to me. Norton deleted it before I could install it. I turned Norton off and redownloaded and could not get past the verification step.

I then emailed them and today, as I was busy the last few, I downloaded from the new link I was given and Norton said everything was fine. Game downloaded and installed just fine.

I then had a little trouble with activation with the copy/paste thing so just typed it in and whola....I can play the game and it looks like a good one too!!!

Hope everybody can get things all straightened out and play the game also!!


Nan

I emailed him this afternoon, haven't got a reply back yet. I expect that they are probably aware of it. I wouldn't be surprised if changing to the non-strategy guide version is the reason why that old profile folder had to be deleted.