Never mind the Yipee. It only worked once

Patsy,

You say it worked once. That means you got in. Why are you logging out?

Gil.

I did nt log out. I never do. It's wierd. I downloaded a game and it let me. but when I go to buy it'll probably grab my cc

YES!!! That's why I reminded you to try Jenny's suggestion she made a couple of days ago to use another browser - I never saw that you had tried it. I figured that's what it might take. I like Opera, but if you don't like it, there are other browsers out there too. I can't believe the so-called "tech" you paid to try to solve this didn't try this simple thing.

Patsy, this sounds very strange. So sorry you're having all these issues. I know it can be very upsetting.

Are you saying now that you were only able to access Big Fish that one time? And what has logging in have to do with your credit card? Does the login problem happen when you try to buy a game? What do you mean by "grab my cc"?

I was wondering what you meant too, Patsy.

It sounds like Patsy picked up some malware.
Opera worked when it was a fresh install -- then was probably automatically infected when she used it and now no longer works properly. That's how I'm reading her posts anyway.

I agree, Jenny.

I just logged into BFG using IE and Opera, no problems encountered, so it isn't the browsers she's using.

Patsy I would suggest, after what Jenny and Drac suspect, you do a boot scan of your HD and any backup drives or devices you have connected to your computer. Something is infecting your browsers that isn't being picked up with a regular HD scan. Some of these beasties hide in the boot sector of the HD and can only be detected when a scan of the sector is run.

now I put Opera and then Firefox. They let me in 1 time each, then not again. I have called them 3 times and now can't get on again.

Patsy,
You need to check your computer for malware. If you can't do it yourself, you'll need to have someone do it for you. Is there a computer repair shop near you? You'd need to tell them the symptoms -- and that you think malware is blocking you from being able to log into Big Fish.


That's what happens when you're infected with a virus -- and the virus infects every program that you run. Firefox and Opera worked right the first time because they hadn't been infected yet. After you ran them, they became infected and wouldn't run properly any more.

You need to get this cleaned up, and I don't think we can do it from here. Someone has to run scans on your computer and determine whether the virus/malware can be removed or not.

I think Patsy has already paid someone an outrageous amount of money to clean up her computer. At least I THINK that's the way I read this...



If that's the case, this guy may have charged her $250 for nothing.

Do you have Avast? it has a boot scan... click start.. click programs.... click Avast... look for security... click... scroll down and you will see boot scan.. hope this helps

If that's the case, then he didn't complete the job. He may have gotten rid of the virus, but it either reinfected or left damaged files behind. It sounds like he didn't check logging into the Big Fish website though, or he would have realized there's still a problem.


That's not going to help with a virus. It may or may not help with corrupted registry settings.

If BFG is the only site Patsy is having trouble with, would a virus, or something, be the cause? Don't these type infections keep a person from going to any site? It isn't affecting her access to GB, because she's here asking for help. So why pick on BFG?

Is there a log that can be watched to see what processes are occurring when logging in or going to a site? If so, it would help to know what's occurring when she tries to login at BFG.