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#885070 - 05/02/13 12:26 PM Re: can't get on BFG after 13 years [Re: PATSY]
PATSY Offline
Addicted Boomer

Registered: 10/12/00
Posts: 1269
Loc: FORT PIERCE, FLORIDA USA
MaG, where do I go to see if it's a site not safe for me?
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PATSY

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#885079 - 05/02/13 01:06 PM Re: can't get on BFG after 13 years [Re: PATSY]
PATSY Offline
Addicted Boomer

Registered: 10/12/00
Posts: 1269
Loc: FORT PIERCE, FLORIDA USA
Thanks to everyone and I mean it Al of the above have been tried. This is something that even the tech experts didn't find
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PATSY

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#885089 - 05/02/13 01:33 PM Re: can't get on BFG after 13 years [Re: PATSY]
traveler Online   content
Addicted Boomer

Registered: 01/14/10
Posts: 2921
Loc: Rivellon
Patsy,

Have you tried Big Fish Customer Service ? After 13 years, with all the games you must have bought from them, they OWE you an answer for your problem getting the site to accept your password.

The link goes to the Help form you fill out on-line. Down at the bottom, they also have a snail mail address for Big Fish you can use, as well as an email address.

Good luck!

Gil.
_________________________
"Best not to think about it. I don't want to fall to bits 'cos of excess existential thought."

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#885095 - 05/02/13 02:01 PM Re: can't get on BFG after 13 years [Re: PATSY]
PATSY Offline
Addicted Boomer

Registered: 10/12/00
Posts: 1269
Loc: FORT PIERCE, FLORIDA USA
Gil, Thanks for replying. I do value every help hint, and I do try them if I haven't before. I send messages to them everyday 3 or 4 times. My reply is always "didn't help" Sometimes it works once.
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PATSY

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#885113 - 05/02/13 03:22 PM Re: can't get on BFG after 13 years [Re: PATSY]
traveler Online   content
Addicted Boomer

Registered: 01/14/10
Posts: 2921
Loc: Rivellon
Patsy,

They are supposed to be tech experts. If that's the best they can do, write directly to the owner of Big Fish and tell him you cannot access 13 years worth of games you've bought from them and maybe he will encourage them to find a workaround. They should be able to do something, even if it's creating a new account for you and transferring all the games to it.

Once that's done, don't ever sign out of BigFish!

Gil.
_________________________
"Best not to think about it. I don't want to fall to bits 'cos of excess existential thought."

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#885151 - 05/02/13 05:40 PM Re: can't get on BFG after 13 years [Re: PATSY]
PATSY Offline
Addicted Boomer

Registered: 10/12/00
Posts: 1269
Loc: FORT PIERCE, FLORIDA USA
Gil, The funny thing is I never sign out of my games and I don't delete allthe cookies. Thanks, Gil, I really appreciate everyone trying to help. One of these times we'll hit on something.
_________________________
PATSY

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#885163 - 05/02/13 06:42 PM Re: can't get on BFG after 13 years [Re: PATSY]
Jenny100 Offline
GB Reviewer Glitches Moderator
Sonic Boomer

Registered: 10/24/00
Posts: 34861
Loc: southeast USA
Is the problem with signing in with your web browser?
Or is it with signing in with your Big Fish Game Manager?

If it's with signing into the website, the password to sign in to post on the forum may be a different password than the password to sign in to buy and download your games.


If you have a secondary email account, try creating a new account at Big Fish and see if you can log into it. If you still have problems, the problem is not with your old account.

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#885172 - 05/02/13 08:10 PM Re: can't get on BFG after 13 years [Re: PATSY]
PATSY Offline
Addicted Boomer

Registered: 10/12/00
Posts: 1269
Loc: FORT PIERCE, FLORIDA USA
Jenny only 1 password for everything.I've done it all Jenny.Just like here I don"t sign out. I just sent an email and told them that as many games as I've bought and the long time I've been a customer,maybe I could get someone to get me back on.Thanks Jenny
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PATSY

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#885296 - 05/03/13 11:22 AM Re: can't get on BFG after 13 years [Re: PATSY]
PATSY Offline
Addicted Boomer

Registered: 10/12/00
Posts: 1269
Loc: FORT PIERCE, FLORIDA USA
Still trying. Just wanted all of you good GameBoomers who have tried to help me to know I think this is the greatest site on line and all the are here because they are the kindest and most caring. I went to aol thinking they had a way of contacting BFG. Evidently not. They want me to pay a technician 30.00 dollars up front to help. No dice! I've had the best people right here trying to help. Maybe I've bought so many games thy don't have room for me any more>
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PATSY

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#885300 - 05/03/13 11:32 AM Re: can't get on BFG after 13 years [Re: PATSY]
Draclvr Offline
BAAG Specialist

Registered: 06/03/05
Posts: 9370
Loc: In my PC corner for the winter
Patsy, one of the things Jenny suggested that I don't see that you answered... did you try a different browser? I assume you're using Internet Explorer? Did you try Firefox or Chrome?
_________________________
Gardening is better than therapy. Plus you get tomatoes.

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#885309 - 05/03/13 11:59 AM Re: can't get on BFG after 13 years [Re: Draclvr]
Homer6 Offline
BAAG Specialist

Registered: 04/18/02
Posts: 5403
Loc: Oklahoma, USA
Originally Posted By: Draclvr
Patsy, one of the things Jenny suggested that I don't see that you answered... did you try a different browser? I assume you're using Internet Explorer? Did you try Firefox or Chrome?


Or Opera? I use IE and Opera and have no trouble logging in on BFG.
_________________________
If something gets your goat, it just proves you have a goat to get.

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#885316 - 05/03/13 12:47 PM Re: can't get on BFG after 13 years [Re: PATSY]
misslilo Offline
Addicted Boomer

Registered: 02/18/08
Posts: 1414
Loc: Land of Hamlet
@PATSY

Not sure if you've already done this...
But sometimes it's not the password - could be a space has snuck in after your username?

Try typing in your username again and make sure no space after it..

Ohhh and sometimes it's stupid things like updates to Flashplayer or Shockwave or Java or Air, that's the culprit.

I've also seen browsers refuse to open pages due to an update and settings in the browser automatically got stricter...


Edited by misslilo (05/03/13 12:52 PM)
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"You can not escape your past, but you can make your future" - Diana Melkumova - @wowdane

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#885323 - 05/03/13 01:23 PM Re: can't get on BFG after 13 years [Re: PATSY]
PATSY Offline
Addicted Boomer

Registered: 10/12/00
Posts: 1269
Loc: FORT PIERCE, FLORIDA USA
downloaded opera
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PATSY

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#885326 - 05/03/13 01:33 PM Re: can't get on BFG after 13 years [Re: PATSY]
Mad Offline
True Blue Boomer

Registered: 11/21/00
Posts: 22788
Loc: United Kingdom
I can log-in to BigFish using IE without any problems but can't use their "Contact Us" service with it.
I have to use Firefox for that crazy
_________________________
Time : The Most Precious Commodity

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#885327 - 05/03/13 01:33 PM Re: can't get on BFG after 13 years [Re: PATSY]
PATSY Offline
Addicted Boomer

Registered: 10/12/00
Posts: 1269
Loc: FORT PIERCE, FLORIDA USA
Homer6 YIPPEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEE
You are wonderful. Opera worked.
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PATSY

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