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#885331 - 05/03/13 01:43 PM Re: can't get on BFG after 13 years [Re: PATSY]
PATSY Offline
Addicted Boomer

Registered: 10/12/00
Posts: 1269
Loc: FORT PIERCE, FLORIDA USA
Never mind the Yipee. It only worked once
_________________________
PATSY

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#885340 - 05/03/13 02:39 PM Re: can't get on BFG after 13 years [Re: PATSY]
traveler Offline
Addicted Boomer

Registered: 01/14/10
Posts: 3269
Loc: Rivellon
Patsy,

You say it worked once. That means you got in. Why are you logging out?

Gil.
_________________________
"Best not to think about it. I don't want to fall to bits 'cos of excess existential thought."

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#885344 - 05/03/13 02:48 PM Re: can't get on BFG after 13 years [Re: PATSY]
PATSY Offline
Addicted Boomer

Registered: 10/12/00
Posts: 1269
Loc: FORT PIERCE, FLORIDA USA
I did nt log out. I never do. It's wierd. I downloaded a game and it let me. but when I go to buy it'll probably grab my cc
_________________________
PATSY

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#885349 - 05/03/13 03:01 PM Re: can't get on BFG after 13 years [Re: PATSY]
Draclvr Offline
BAAG Specialist

Registered: 06/03/05
Posts: 9867
Loc: In Missouri near St. Louis
YES!!! That's why I reminded you to try Jenny's suggestion she made a couple of days ago to use another browser - I never saw that you had tried it. I figured that's what it might take. I like Opera, but if you don't like it, there are other browsers out there too. I can't believe the so-called "tech" you paid to try to solve this didn't try this simple thing.

_________________________
Gardening is better than therapy. Plus you get tomatoes.

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#885360 - 05/03/13 03:43 PM Re: can't get on BFG after 13 years [Re: PATSY]
lanlynk Offline
Settled Boomer

Registered: 03/07/13
Posts: 305
Loc: Alaska
Originally Posted By: PATSY
I did nt log out. I never do. It's wierd. I downloaded a game and it let me. but when I go to buy it'll probably grab my cc

Patsy, this sounds very strange. So sorry you're having all these issues. I know it can be very upsetting.

Are you saying now that you were only able to access Big Fish that one time? And what has logging in have to do with your credit card? Does the login problem happen when you try to buy a game? What do you mean by "grab my cc"?
_________________________
"Dragons were never gone. They were just invisible and very, very quiet." ~ M'aiq the Liar (Skyrim)

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#885373 - 05/03/13 04:22 PM Re: can't get on BFG after 13 years [Re: PATSY]
Draclvr Offline
BAAG Specialist

Registered: 06/03/05
Posts: 9867
Loc: In Missouri near St. Louis
I was wondering what you meant too, Patsy.
_________________________
Gardening is better than therapy. Plus you get tomatoes.

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#885392 - 05/03/13 06:59 PM Re: can't get on BFG after 13 years [Re: PATSY]
Jenny100 Online   content
GB Reviewer Glitches Moderator
Sonic Boomer

Registered: 10/24/00
Posts: 35379
Loc: southeast USA
It sounds like Patsy picked up some malware.
Opera worked when it was a fresh install -- then was probably automatically infected when she used it and now no longer works properly. That's how I'm reading her posts anyway.

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#885434 - 05/03/13 11:07 PM Re: can't get on BFG after 13 years [Re: PATSY]
Draclvr Offline
BAAG Specialist

Registered: 06/03/05
Posts: 9867
Loc: In Missouri near St. Louis
I agree, Jenny.
_________________________
Gardening is better than therapy. Plus you get tomatoes.

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#885457 - 05/04/13 02:23 AM Re: can't get on BFG after 13 years [Re: Draclvr]
Homer6 Offline
BAAG Specialist

Registered: 04/18/02
Posts: 5514
Loc: Oklahoma, USA
I just logged into BFG using IE and Opera, no problems encountered, so it isn't the browsers she's using.

Patsy I would suggest, after what Jenny and Drac suspect, you do a boot scan of your HD and any backup drives or devices you have connected to your computer. Something is infecting your browsers that isn't being picked up with a regular HD scan. Some of these beasties hide in the boot sector of the HD and can only be detected when a scan of the sector is run.
_________________________
If something gets your goat, it just proves you have a goat to get.

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#885487 - 05/04/13 08:18 AM Re: can't get on BFG after 13 years [Re: PATSY]
PATSY Offline
Addicted Boomer

Registered: 10/12/00
Posts: 1269
Loc: FORT PIERCE, FLORIDA USA
now I put Opera and then Firefox. They let me in 1 time each, then not again. I have called them 3 times and now can't get on again.
_________________________
PATSY

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#885516 - 05/04/13 09:58 AM Re: can't get on BFG after 13 years [Re: PATSY]
Jenny100 Online   content
GB Reviewer Glitches Moderator
Sonic Boomer

Registered: 10/24/00
Posts: 35379
Loc: southeast USA
Patsy,
You need to check your computer for malware. If you can't do it yourself, you'll need to have someone do it for you. Is there a computer repair shop near you? You'd need to tell them the symptoms -- and that you think malware is blocking you from being able to log into Big Fish.

Originally Posted By: PATSY
They let me in 1 time each, then not again.

That's what happens when you're infected with a virus -- and the virus infects every program that you run. Firefox and Opera worked right the first time because they hadn't been infected yet. After you ran them, they became infected and wouldn't run properly any more.

You need to get this cleaned up, and I don't think we can do it from here. Someone has to run scans on your computer and determine whether the virus/malware can be removed or not.

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#885526 - 05/04/13 10:20 AM Re: can't get on BFG after 13 years [Re: PATSY]
Draclvr Offline
BAAG Specialist

Registered: 06/03/05
Posts: 9867
Loc: In Missouri near St. Louis
I think Patsy has already paid someone an outrageous amount of money to clean up her computer. At least I THINK that's the way I read this...

Quote:
Hi, Jenny. I charged about $250.00 on my cc. (can't buy Big Fish, so I gave a master tech a try) he cleaned and dumped and installed and now it still won.t take my password. I don't understand why I'm the only one with this problem.They eve reset my settings. Thanks Jenny for trying


If that's the case, this guy may have charged her $250 for nothing.
_________________________
Gardening is better than therapy. Plus you get tomatoes.

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#885528 - 05/04/13 10:22 AM Re: can't get on BFG after 13 years [Re: PATSY]
Winfrey Offline
Addicted Boomer

Registered: 04/11/06
Posts: 4415
Loc: The Country
Do you have Avast? it has a boot scan... click start.. click programs.... click Avast... look for security... click... scroll down and you will see boot scan.. hope this helps
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Would that I could be the peacemaker in your soul that I might turn the discord and the rivalry of your elements into oneness and melody
Gibran

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#885543 - 05/04/13 11:17 AM Re: can't get on BFG after 13 years [Re: Draclvr]
Jenny100 Online   content
GB Reviewer Glitches Moderator
Sonic Boomer

Registered: 10/24/00
Posts: 35379
Loc: southeast USA
Originally Posted By: Draclvr
If that's the case, this guy may have charged her $250 for nothing.

If that's the case, then he didn't complete the job. He may have gotten rid of the virus, but it either reinfected or left damaged files behind. It sounds like he didn't check logging into the Big Fish website though, or he would have realized there's still a problem.

Quote:
They even reset my settings.

That's not going to help with a virus. It may or may not help with corrupted registry settings.

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#885548 - 05/04/13 12:16 PM Re: can't get on BFG after 13 years [Re: Jenny100]
Homer6 Offline
BAAG Specialist

Registered: 04/18/02
Posts: 5514
Loc: Oklahoma, USA
If BFG is the only site Patsy is having trouble with, would a virus, or something, be the cause? Don't these type infections keep a person from going to any site? It isn't affecting her access to GB, because she's here asking for help. So why pick on BFG?

Is there a log that can be watched to see what processes are occurring when logging in or going to a site? If so, it would help to know what's occurring when she tries to login at BFG.
_________________________
If something gets your goat, it just proves you have a goat to get.

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