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#885813 - 05/05/13 09:17 PM Memento Mori and Viva-Media
sanford Offline
Settled Boomer

Registered: 03/20/08
Posts: 980
Loc: Hicksville, NY USA
Hi fellow Boomers,
A few days ago, I went to the Viva-Media site and purchased the download of "Memento Mori".At that time their AD for this game was on the top of this Forum Page. I completed the purchase, downloaded the game from their site and then installed it. So far, So good. When I tried to start the game I was given a request for an "Activation Key".
The problem is that I never received the Confirmation Of Purchase E-Mail that they were supposed to send to my E-Mail. I waited a day, and sill hadn't received it, so I went to the Viva-Media website, logged in (I'm a registered member of the site), and sent them a "Support Ticket" explaining my problem. Another day has gone by and I have not received the Confirmation NOR the answer to my "support ticket". I am unable to start my newly purchased game until I DO get the "Confirmation" e-mail. I have bought quite a few games from Viva-Media in the past without incident.
Do any of you Boomers have any "clout" with Viva-Media, and if SO, can Viva Media be reached, and my problem forwarded to someone there? I would really appreciate it.
Sandy

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#885815 - 05/05/13 09:22 PM Re: Memento Mori and Viva-Media [Re: sanford]
MaG Offline
Administrator
Sonic Boomer

Registered: 12/28/99
Posts: 65672
Sandy,
Since you bought the game, you had to register and enter you information.
You can now check your account there and see all your purchases.

As Butcher stated: Go to the viva media website and in your account look for the My Downloadable Products, there should be a key on the far right

Also be sure to check your spam folder.


Edited by MaG (05/05/13 09:23 PM)

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#885820 - 05/05/13 09:32 PM Re: Memento Mori and Viva-Media [Re: MaG]
sanford Offline
Settled Boomer

Registered: 03/20/08
Posts: 980
Loc: Hicksville, NY USA
Hi Mag,
I did check my spam folder, and it wasn't there, but NOW I will go to the Viva-Media site and "search' for that key. I'll let you know how I made out. Thanks so much,
Sandy

MAG, you were SO right about that. The key was right where you said it would be. I guess I was "assuming" that they were sending it to my e-mail. as they said they WOULD "If I needed it". I'll know better the next time. Thank you SO,SO much for your suggestion.
Sandy


Edited by sanford (05/05/13 09:47 PM)
Edit Reason: added fext

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#885829 - 05/05/13 10:57 PM Re: Memento Mori and Viva-Media [Re: sanford]
MaG Offline
Administrator
Sonic Boomer

Registered: 12/28/99
Posts: 65672
Sandy,

You do get an e-mail notification.
But you also have your purchases with the key stored in your account info. That allows for future downloads.

Glad your now ready to play.

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#886216 - 05/07/13 09:21 PM Re: Memento Mori and Viva-Media [Re: MaG]
sanford Offline
Settled Boomer

Registered: 03/20/08
Posts: 980
Loc: Hicksville, NY USA
MAG, just as a side-note, the game is running just fine, but as yet I have never received the e-mail notification letter from Viva-Media.
No Big Deal! Happy Gaming.
Sabdy

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#886221 - 05/07/13 09:54 PM Re: Memento Mori and Viva-Media [Re: sanford]
MaG Offline
Administrator
Sonic Boomer

Registered: 12/28/99
Posts: 65672
Great Sandy. Have fun with the game. The e-mail is automatically sent - it might have been hiccup in the e-mail system.

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#886262 - 05/08/13 05:52 AM Re: Memento Mori and Viva-Media [Re: sanford]
Butcher Offline
Addicted Boomer

Registered: 03/24/07
Posts: 1274
Loc: Larnaca, Cyprus
I didn't receive an e-mail either, I just logged in the website and the key was there.


Spyros
_________________________
"Cannot The Kingdom Of Salvation Take Me Home?"

R.I.P Cliff Burton

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#886399 - 05/08/13 06:41 PM Re: Memento Mori and Viva-Media [Re: Butcher]
sanford Offline
Settled Boomer

Registered: 03/20/08
Posts: 980
Loc: Hicksville, NY USA
Thanks, Butcher. At least I know that I am not the only one.
Sandy

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#887293 - 05/12/13 10:40 PM Re: Memento Mori and Viva-Media [Re: sanford]
lakerz Offline
Settled Boomer

Registered: 08/22/01
Posts: 659
Loc: Los Angeles, CA. USA
I have a different issue with Viva-Media involving this same sale that ended Apri 30th or so. I wanted to buy both So Blonde and Memento Mori download version. However, every time I tried to finalize the purchase I got some strange paypal gateway error message and no sale. This happened whether I attempted to pay via credit card or paypal.

I opened up a trouble ticket about this but never heard back from them or received an email, etc. No big deal I thought since I already had boxed copies of the games. I just thought it would be convenient to have the download copies also since the prices were so inexpensive.

Fast foward to a few days back when I check my credit card summary for the month, and whoah...there is a charge on April 26th for Viva Media which matches the amount for the two games. I checked my account and the games were not listed there. I opened another trouble ticket request and no response from Viva Media and no email with the ticket #. At this point, I'm starting to wonder what is up with Viva. I guess I'll give it to the end of this week and then just dispute the charge with American Express since Viva has become impossible to reach.
_________________________
What happens in Vegas, stays in Vegas...

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