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Norton Anti-Virus and Malwarebytes #889103
05/21/13 03:33 PM
05/21/13 03:33 PM
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Mary Offline OP
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I've been using Norton Anti-virus for several years now without too much of a problem.
A few months ago, I purchased the full version of Malwarebytes and installed it. I thought (and maybe I'm mistaken here) that I read that the two products can live side by side, so to speak.
All went well for a few months and then all of a sudden Norton started sending me messages that I needed to uninstall Malwarebytes in order for Norton to do it's job. I kept ignoring the message and all was well until I installed (or, I should say, TRIED to install) the new year's version of Norton. It wouldn't even install until I uninstalled Malwarebytes. Is there any way the two can be on the same computer? I hate to think I spent the money on Malwarebytes only to find out it's not usable anymore. Is there any to work around this?


The answer is....chocolate! Who cares what the question is.....
Re: Norton Anti-Virus and Malwarebytes [Re: Mary] #889114
05/21/13 04:21 PM
05/21/13 04:21 PM
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Jenny100 Offline
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In his Post #4 in the MalwareBytes forum at
http://forums.malwarebytes.org/index.php?showtopic=125465

the poster named "Firefox" posted how to make exceptions in Norton to exclude MalwareBytes files from being flagged by Norton.

Quote:
Please exclude the following files from your Antivirus Software (not sure what version of you are using):

Note: If using a software firewall besides the built in Windows Firewall you'll need to exclude them from it as well

For Windows XP:

C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe
C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe
C:\Program Files\Malwarebytes' Anti-Malware\mbampt.exe
C:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exe
C:\Program Files\Malwarebytes' Anti-Malware\ mbamscheduler.exe

For Windows Vista or Windows 7 & 8:

C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe
C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe
C:\Program Files\Malwarebytes' Anti-Malware\mbampt.exe
C:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exe
C:\Program Files\Malwarebytes' Anti-Malware\ mbamscheduler.exe

For 64 bit versions of Windows Vista or Windows 7 & 8:

C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbam.exe
C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamgui.exe
C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbampt.exe
C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamservice.exe
C:\Program Files (x86)\Malwarebytes' Anti-Malware \ mbamscheduler.exe

Note: If using a software firewall besides the built in Windows Firewall you'll need to exclude MBAM.EXE and MBAMSERVICE.EXE from it as well

Note: Once that's done, please make sure that if either of those programs has any sort of web filter, that you add the following as a trusted site:

data-cdn.mbamupdates.com



The FAQ contains examples of setting file exclusions for some known AV products
http://forums.malwarebytes.org//index.php?showtopic=10138

Re: Norton Anti-Virus and Malwarebytes [Re: Mary] #889116
05/21/13 04:32 PM
05/21/13 04:32 PM
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Mary Offline OP
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Thanks for that information and links, Jenny! I'll give it a try and see how that works.


The answer is....chocolate! Who cares what the question is.....
Re: Norton Anti-Virus and Malwarebytes [Re: Mary] #889123
05/21/13 05:32 PM
05/21/13 05:32 PM
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Is the payed version of Malwarebytes a real-time virus checker? It's generally not considered good practice to have more than one real-timer checker running on your machine in the same way you wouldn't have two firewalls. All you are creating is a resource hog.

Re: Norton Anti-Virus and Malwarebytes [Re: Mary] #889126
05/21/13 05:39 PM
05/21/13 05:39 PM
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Mary Offline OP
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It is the paid Malwarebytes. I was under the impression that it was different from an anti-virus and therefore could be used together. No? headscratch


The answer is....chocolate! Who cares what the question is.....
Re: Norton Anti-Virus and Malwarebytes [Re: Mary] #889131
05/21/13 06:10 PM
05/21/13 06:10 PM
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I've never used the paid version so I'm not sure what it does. If it is just a scanner (ie you set it to scan the files on your disk) then there is no problem running it with something else. If it is a real-time virus-checker (ie it checks the files when you actually open/run them) then it is doing exactly the same job as your Norton and so will slow your machine down. It's not that they can't run together it's just that it not generally recommended. As I say Ive never used the paid version so maybe it's probably best to wait till someone who actually uses it comes along who can give a definitive answer. It may well be that it's job is totally different to that of Norton.

Re: Norton Anti-Virus and Malwarebytes [Re: Mary] #889137
05/21/13 07:06 PM
05/21/13 07:06 PM
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Draclvr Offline
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They can be used side-by-side. In fact, the combination of a good anti-virus and Malwarebytes Pro gives you excellent protection. They call it "cooperative functionality" whatever that means. I run MWB Pro alongside Microsoft Security Essentials on my Windows 7 and Windows Defender (basically Security Essentials for Windows 8) on my Windows 8. I've never had either one slow down my computer. I've put this combination on at least half a dozen other computers and it really works well.


Gardens put to bed for the winter. Time for some gaming!
Re: Norton Anti-Virus and Malwarebytes [Re: Mary] #889337
05/22/13 10:08 PM
05/22/13 10:08 PM
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Thanks for this info Mary and Jenny100. I also use Norton and recently purchased Malwarebytes Pro. No problems yet and hopefully none to come.

Re: Norton Anti-Virus and Malwarebytes [Re: Mary] #889340
05/22/13 10:15 PM
05/22/13 10:15 PM
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Mary Offline OP
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Jenny,
I put the files you listed in your posting in the "items to exclude" list on Norton.
I was able to reinstall and run Malwarebytes. I'll just have to wait and see if any problems develop, but for the moment, the two are co-existing.
Thanks.
Mary


The answer is....chocolate! Who cares what the question is.....
Re: Norton Anti-Virus and Malwarebytes [Re: Mary] #889359
05/22/13 11:49 PM
05/22/13 11:49 PM
Joined: Apr 2002
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I used to run Norton when I got my first PC, and chucked it after getting their Internet Security because it became a very pushy program. I don't remember all it was interfering with, but instead of being in the background, it was standing out front directing traffic.

I went through another pushy program until I came upon Avast! and Malwarebytes. Because both DID sit in the background watching things, and only yelled when they detected something, I purchased both and have been happy since.


If something gets your goat, it just proves you have a goat to get.
Re: Norton Anti-Virus and Malwarebytes [Re: Homer6] #889367
05/23/13 02:47 AM
05/23/13 02:47 AM
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This topic comes at a good time for me. I've not been happy with Norton for a while now, and my licence just ended. Think I will try Avast and Malwarebytes freeware to see how they act on my system and then will buy them if I like them. Thanks for the tip Homer6. Can't tell you how many years I've been using Norton...

Sharon zombie

Re: Norton Anti-Virus and Malwarebytes [Re: Mary] #889394
05/23/13 08:09 AM
05/23/13 08:09 AM
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southeast USA
Jenny100 Offline
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Originally Posted By: Mary
Jenny,
I put the files you listed in your posting in the "items to exclude" list on Norton.
I was able to reinstall and run Malwarebytes. I'll just have to wait and see if any problems develop, but for the moment, the two are co-existing.
Thanks.
Mary

Glad to hear it worked for you, Mary.
Too bad Norton couldn't do this themselves instead of expecting their customers to do it.

Re: Norton Anti-Virus and Malwarebytes [Re: Mary] #889416
05/23/13 10:45 AM
05/23/13 10:45 AM
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Mary Offline OP
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Sharon,
If you'll be using the free Malwarebytes, you should have no problem using it with any anti-virus since it only runs when you start it. The "Pro" version is a real-time program and is continually scanning, (as far as I understand it). I was tired of trying to remember to run the free version, so I went for the "Pro".


The answer is....chocolate! Who cares what the question is.....
Re: Norton Anti-Virus and Malwarebytes [Re: Mary] #889429
05/23/13 12:11 PM
05/23/13 12:11 PM
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Oklahoma, USA
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That's correct, Mary. The paid version of Malwarebytes is an active scanning software that sits in the background and watches for malware or possible sites that might contain malware. And so far I've no problems with how Malwarebytes has been acting.


If something gets your goat, it just proves you have a goat to get.
Re: Norton Anti-Virus and Malwarebytes [Re: Homer6] #889452
05/23/13 03:26 PM
05/23/13 03:26 PM
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Originally Posted By: Homer6
... instead of being in the background, it was standing out front directing traffic.

That is a perfect way of describing how some programs act! yes

And the most annoying thing is when you get two aggressive apps competing for Chief Traffic Cop. I can picture two little Tron-like figures battling it out on the Grid. lol


"Dragons were never gone. They were just invisible and very, very quiet." ~ M'aiq the Liar (Skyrim)
Re: Norton Anti-Virus and Malwarebytes [Re: lanlynk] #889557
05/24/13 02:09 AM
05/24/13 02:09 AM
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Nice analogy, lanlynk. Love it.


If something gets your goat, it just proves you have a goat to get.
Re: Norton Anti-Virus and Malwarebytes [Re: Mary] #889798
05/25/13 08:24 AM
05/25/13 08:24 AM
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Mary, I didn't realize the difference. Guess I will order the Pro version for malwarebytes sooner rather than later. I'm really annoyed with the way Norton keeps trying to get me to buy a new program.

Re: Norton Anti-Virus and Malwarebytes [Re: Mary] #889836
05/25/13 12:06 PM
05/25/13 12:06 PM
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Mary Offline OP
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Sharon,
Norton anti-virus (don't know if that's what you're referring to in the above post) is NOT the same as Malwarebytes: they check for different "bad guys".

I've used Norton anti-virus for several years (had McAfee and I HATED it!)and have never had them ask me to buy anything except renew when the subscription is over.


The answer is....chocolate! Who cares what the question is.....
Re: Norton Anti-Virus and Malwarebytes [Re: Mary] #889841
05/25/13 12:33 PM
05/25/13 12:33 PM
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Draclvr Offline
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Sharon, like Mary says, all Norton is doing is asking you to renew your subscription every year or whatever time period you have subscribed for. They may update the programs itself too.


Gardens put to bed for the winter. Time for some gaming!
Re: Norton Anti-Virus and Malwarebytes [Re: Mary] #892109
06/04/13 03:35 PM
06/04/13 03:35 PM
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Mary Offline OP
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Well, I'm back again. Norton popped up today and again said to uninstall Malwarebytes. I just excluded the Malwarebytes files that Jenny listed a couple weeks ago, but I'm back to square one.

Funny thing, though: also on my Norton "don't scan" list is one that I didn't put there: "\system volume information\". I don't know what it is nor how it got there!

Can I just keep ignoring what Norton is asking me to do and get on with my life?
Should I get rid of that additional line item that I didn't put there?


The answer is....chocolate! Who cares what the question is.....
Re: Norton Anti-Virus and Malwarebytes [Re: Mary] #892118
06/04/13 05:01 PM
06/04/13 05:01 PM
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Originally Posted By: Mary
Funny thing, though: also on my Norton "don't scan" list is one that I didn't put there: "\system volume information\". I don't know what it is nor how it got there!

It's probably something Norton put there.
Avast does something similar. There's a discussion about it at
http://community.norton.com/t5/Norton-In...can/td-p/456684
where the poster "SendOfJive" tells why it isn't necessary to scan system volume information (3rd post down).

Quote:
Can I just keep ignoring what Norton is asking me to do and get on with my life?

I would not get rid of MalwareBytes. It's capable of detecting malware that Norton isn't. I'd complain about it to Norton support though. If I had to choose between them, I'd keep MalwareBytes and find a new antivirus.

Quote:
Should I get rid of that additional line item that I didn't put there?

It's up to you. I wouldn't scan it regularly, though I might scan it once in a while.

Re: Norton Anti-Virus and Malwarebytes [Re: Mary] #892119
06/04/13 05:03 PM
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Thanks, Jenny.


The answer is....chocolate! Who cares what the question is.....
Re: Norton Anti-Virus and Malwarebytes [Re: Mary] #892126
06/04/13 06:43 PM
06/04/13 06:43 PM
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I totally agree with Jenny. I would choose Malwarebytes first.

I recently built a new computer for a friend and installed Windows 7 on it. He had just renewed his Norton subscription about 2 months ago on his old XP machine. I asked him if he wanted me to go ahead and install Norton with the subscription. He told me he was so aggravated with Norton and all the stuff it popped up with asking him to make decisions he had no idea what to do. It's like what Homer6 said - it was out front directing traffic. So I installed Malwarebytes Pro and Microsoft Security Essentials and he told me that after just 2 weeks with his new computer, it was the best $60 he ever threw away.

I'm not telling you to ditch Norton because it really is a good antivirus program, but when the next time to renew comes up, you might want to consider exploring some other options.

As my friend told me, it was all about the aggravation factor!


Gardens put to bed for the winter. Time for some gaming!
Re: Norton Anti-Virus and Malwarebytes [Re: Mary] #892127
06/04/13 06:49 PM
06/04/13 06:49 PM
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Mary Offline OP
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I'm kind of regretting getting Norton, but I've never had any problems of any kind before. I've read online that the problems I'm having have to do with 2013 Norton, and not earlier versions (not that they put the year on their packaging anymore). That earlier versions ran side by side with Malwarebytes Pro with no problems. Bummer. frown


The answer is....chocolate! Who cares what the question is.....
Re: Norton Anti-Virus and Malwarebytes [Re: Mary] #892129
06/04/13 06:54 PM
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Mary, Norton was asking me to re-subscribe. However I just found them annoying. I am currently using Avast and MalwareBytes Pro. I did a complete system scan with both programs. One trojan was found and corrected (quarantine?/Removal?) Anyway my system is good so far.

There is an announcement (verbal) when the virus definitions are updated (Avast). I think this might get annoying but I'm not sure yet. Is there a way to stop the announcement? Or have it update in the background without telling me?

I like these programs so far, better than Norton. I have been using Norton Antivirus exclusively for many years. Now it just seems complicated and big and intrusive. I wasn't sure what it was doing sometimes and it seems counterproductive to have a program operating on your behalf without knowing what it's doing.

Had to get that off my chest. I'm happy with what I have now.

Sharon

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