you're right - better to have more screen shots ... I'll do that
Janice

maybe we should be contacting their partners who seem to know about the game ... do you think we can find them? let's try

Hi, Richard!

I'm having a problem capturing a screen shot of the scene that I'm stuck on.

I click on "Print Screen", close the program and open up "Paint". When I click on the clipboard, the screen shot that appears is my desktop.

What am I doing wrong? Thanks!

Susan

This is the reply I got back from Playrix.
Thank you for the screen-shot, I have already sent it onto the developers. Please, note that it will take some time for the developers to find and fix the problem. Hope that the update will be released soon and you will continue enjoying the game.
Richard
Susan did you attach the screen shot to your e-mail.

Hi, Richard!

That's not a very satisfactory response, is it?

I haven't sent them a screen shot yet because I launch the game (which takes me to the scene where we're stuck), click on "Print Screen", close the program and open up "Paint". When I click on the clipboard, the screen shot that appears is my desktop, not the scene in the game.

Susan

here's the response I got:

"It seems that this problem is common among many players and our developers are already working on it. I hope that the problem will be resolved soon. I will let you know as soon as the game is updated.
The ticket will be marked as solved in 96 hours. You can always re-open it by replying to this e-mail."

sounds more encouraging ... I'd asked them for the name of the developers and that we'd be asking for a refund

by the way, Susan, I couldn't get a screen-print either

Janice

Janice,I sent you a screen shot why don't you use it.
Richard

Thank you for your help, Richard.

Hope I can help a little bit Marian. Sure would like to finish the game. I used another profile and the same thing happened.
Richard

Hi, Richard!

Are you saying you replayed the entire game using a different profile and ran into the same problem?

Would you mind emailing me a screen shot as well because I can't seem to get one myself? If I get the same lame answer from Playrix, I'm asking for a refund because who knows how long it will take the developer to come up with a fix? If 3 of us here are experiencing the same problem, I would imagine everyone else who bought the game is as well.

Susan

Susan,I replayed the whole game same problem.
I would be glad to send you a screen shot but I don't have your e-mail.
Richard

Hi, Richard!

I apologize because I didn't realize that my email address didn't appear in my Profile. I just added it.

Thanks!

Susan

I just sent it to you Susan.
Richard

Hi, Richard!

Thanks very much! I just sent off an email to Playrix and attached the screen-shot, so we'll see what their response is.

Susan

I'm also stuck at the same point-can't pick up the valve or the brush. On my screen I also have Aira sitting on the window, and when I click on hint, I need to use the mind reader on her, but nothing happens. She is not in the picture on the guide. I will send an email off to Playrix also.

Edit: I had a reply from Olga at Playrix and she has asked for the game data file. I have sent this off to her. But out of curiousity I looked at the file and found this:

-<scene_34_zoom_table>-<applytooltasks><task available="True" toolname="34_bulldog_head" zonename="zone_apply_head"/></applytooltasks>-<tooltasks><task available="True" zonename="zone_take_brush"/><task available="True" zonename="zone_take_valve"/><task available="False" zonename="zone_find_crystal"/>

This is the scene where the tasks "take brush and valve" should happen but doesn't. Perhaps the developers may see why it's not working.

Hi, Richard!

Here is the response I just received from Playrix:

"Thank you for your reply. Could you, please, send us some game info so that the developers could identify the cause for the problem? To get the info, please, follow the path:

Go to Start Menu --> Control Panel --> Folder Properties --> in the opened window go to tab 'View' -->
Scroll down in the list a little bit --> under the title 'Hidden Files and Folders' select 'Show hidden files and folders' -->
click on the button Apply --> OK.

Then follow the path:

My Computer --> Disk C --> Documents and Settings --> (user name) --> Application Data -->ShamanGS --> NamarielLegends_IronLord_CE --> archive the folder and attach it to your reply."

I can get as far as locating the game folder, but how the heck do I "archive" it? Another question I have is why are they sending each person who experienced the same glitch a different response?

Thanks for your help.

Susan


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