#890358 - 05/27/13 10:08 PM
Re: Playrix
[Re: kjos]
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Addicted Boomer
Registered: 10/25/03
Posts: 3951
Loc: Toronto, Ontario, Canada
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Hi, Richard!
I'm having a problem capturing a screen shot of the scene that I'm stuck on.
I click on "Print Screen", close the program and open up "Paint". When I click on the clipboard, the screen shot that appears is my desktop.
What am I doing wrong? Thanks!
Susan
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#890394 - 05/28/13 05:26 AM
Re: Playrix
[Re: kjos]
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BAAG Specialist
Registered: 10/11/01
Posts: 5818
Loc: Beverly Hills, Florida
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This is the reply I got back from Playrix. Thank you for the screen-shot, I have already sent it onto the developers. Please, note that it will take some time for the developers to find and fix the problem. Hope that the update will be released soon and you will continue enjoying the game. Richard Susan did you attach the screen shot to your e-mail.
Edited by kjos (05/28/13 05:41 AM)
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***To Error is Human**To Forgive is Divine***
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#890428 - 05/28/13 09:13 AM
Re: Playrix
[Re: kjos]
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Addicted Boomer
Registered: 10/25/03
Posts: 3951
Loc: Toronto, Ontario, Canada
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Hi, Richard!
That's not a very satisfactory response, is it?
I haven't sent them a screen shot yet because I launch the game (which takes me to the scene where we're stuck), click on "Print Screen", close the program and open up "Paint". When I click on the clipboard, the screen shot that appears is my desktop, not the scene in the game.
Susan
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#890464 - 05/28/13 12:32 PM
Re: Playrix
[Re: kjos]
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BAAG Specialist
Registered: 10/11/01
Posts: 5818
Loc: Beverly Hills, Florida
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Janice,I sent you a screen shot why don't you use it. Richard
_________________________
***To Error is Human**To Forgive is Divine***
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#890476 - 05/28/13 02:05 PM
Re: Playrix
[Re: kjos]
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BAAG Specialist
Registered: 10/11/01
Posts: 5818
Loc: Beverly Hills, Florida
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Hope I can help a little bit Marian. Sure would like to finish the game. I used another profile and the same thing happened. Richard
_________________________
***To Error is Human**To Forgive is Divine***
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#890493 - 05/28/13 02:59 PM
Re: Playrix
[Re: kjos]
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Addicted Boomer
Registered: 10/25/03
Posts: 3951
Loc: Toronto, Ontario, Canada
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Hi, Richard!
Are you saying you replayed the entire game using a different profile and ran into the same problem?
Would you mind emailing me a screen shot as well because I can't seem to get one myself? If I get the same lame answer from Playrix, I'm asking for a refund because who knows how long it will take the developer to come up with a fix? If 3 of us here are experiencing the same problem, I would imagine everyone else who bought the game is as well.
Susan
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#890500 - 05/28/13 03:24 PM
Re: Playrix
[Re: kjos]
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BAAG Specialist
Registered: 10/11/01
Posts: 5818
Loc: Beverly Hills, Florida
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Susan,I replayed the whole game same problem. I would be glad to send you a screen shot but I don't have your e-mail. Richard
_________________________
***To Error is Human**To Forgive is Divine***
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#890527 - 05/28/13 04:32 PM
Re: Playrix
[Re: kjos]
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Addicted Boomer
Registered: 10/25/03
Posts: 3951
Loc: Toronto, Ontario, Canada
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Hi, Richard!
I apologize because I didn't realize that my email address didn't appear in my Profile. I just added it.
Thanks!
Susan
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#890540 - 05/28/13 05:29 PM
Re: Playrix
[Re: kjos]
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BAAG Specialist
Registered: 10/11/01
Posts: 5818
Loc: Beverly Hills, Florida
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I just sent it to you Susan. Richard
_________________________
***To Error is Human**To Forgive is Divine***
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#890553 - 05/28/13 06:07 PM
Re: Playrix
[Re: kjos]
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Addicted Boomer
Registered: 10/25/03
Posts: 3951
Loc: Toronto, Ontario, Canada
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Hi, Richard!
Thanks very much! I just sent off an email to Playrix and attached the screen-shot, so we'll see what their response is.
Susan
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#890696 - 05/29/13 09:41 AM
Re: Playrix
[Re: kjos]
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Addicted Boomer
Registered: 10/25/03
Posts: 3951
Loc: Toronto, Ontario, Canada
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Hi, Richard!
Here is the response I just received from Playrix:
"Thank you for your reply. Could you, please, send us some game info so that the developers could identify the cause for the problem? To get the info, please, follow the path:
Go to Start Menu --> Control Panel --> Folder Properties --> in the opened window go to tab 'View' --> Scroll down in the list a little bit --> under the title 'Hidden Files and Folders' select 'Show hidden files and folders' --> click on the button Apply --> OK.
Then follow the path:
My Computer --> Disk C --> Documents and Settings --> (user name) --> Application Data -->ShamanGS --> NamarielLegends_IronLord_CE --> archive the folder and attach it to your reply."
I can get as far as locating the game folder, but how the heck do I "archive" it? Another question I have is why are they sending each person who experienced the same glitch a different response?
Thanks for your help.
Susan
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