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#890535 - 05/28/13 05:19 PM unable to download anything
menahune Offline
Settled Boomer

Registered: 03/30/08
Posts: 511
Loc: Vancouver Island BC Canada
for over a week now I've been unable to download anything - I wrote to BigFish but have had no response

I get a question "do you want to open or save" and when I chose either, nothing happens. I think this might be a question for Windows or for some one else, but I don't know how to get help.

can you suggest something, please

Janice

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#890552 - 05/28/13 05:57 PM Re: unable to download anything [Re: menahune]
Draclvr Offline
BAAG Specialist

Registered: 06/03/05
Posts: 9933
Loc: In Missouri near St. Louis
You say you contacted Big Fish. Can you download anything else from the internet not connected with Big Fish? Have you tried using a different browser?
_________________________
Gardening is better than therapy. Plus you get tomatoes.

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#890557 - 05/28/13 06:43 PM Re: unable to download anything [Re: menahune]
Jenny100 Offline
GB Reviewer Glitches Moderator
Sonic Boomer

Registered: 10/24/00
Posts: 35394
Loc: southeast USA
Like Draclvr said, we need more information about whether other downloads besides Big Fish are affected.

If it's just Big Fish, there could be a problem with your Game Manager.

If it's every download, you may have a virus.
What antivirus do you use? Sometimes an antivirus update can cause problems.

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#890562 - 05/28/13 06:57 PM Re: unable to download anything [Re: menahune]
menahune Offline
Settled Boomer

Registered: 03/30/08
Posts: 511
Loc: Vancouver Island BC Canada
other downloads are affected as well as Big Fish

my antivirus is McAfee

just got a reply from BigFish and Tristan said to do something at the Tools bar ... going to check that out now.

Janice

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#890574 - 05/28/13 08:13 PM Re: unable to download anything [Re: menahune]
Jenny100 Offline
GB Reviewer Glitches Moderator
Sonic Boomer

Registered: 10/24/00
Posts: 35394
Loc: southeast USA
Originally Posted By: menahune
other downloads are affected as well as Big Fish

my antivirus is McAfee

It wouldn't surprise me if McAfee was blocking your downloads. It wouldn't be the first time it's done something like this after an update.

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#890618 - 05/29/13 12:55 AM Re: unable to download anything [Re: Jenny100]
Homer6 Offline
BAAG Specialist

Registered: 04/18/02
Posts: 5530
Loc: Oklahoma, USA
Janice go to a trusted site, a site where you usually download, disable McAfee, and try to download something you had trouble downloading. If you can download without problems, re-enable McAfee and try to download something else from the same site. If you have troubles downloading then you'll know McAfee is the problem.

If McAfee is indeed causing the problem, I can't remember for sure, but I think it's possible to go into McAfee's settings and tell it which sites, Urls, to trust and allow downloading from.
_________________________
If something gets your goat, it just proves you have a goat to get.

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#890661 - 05/29/13 06:46 AM Re: unable to download anything [Re: menahune]
mj2c Offline
Settled Boomer

Registered: 12/06/07
Posts: 901
Not sure how literally to take "unable to download anything" if you can send and receive emails and you can visit websites, all of which involves uploading and downloading. Are you using another computer to do that? If not, what *specifically* are you having problems with.

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#890690 - 05/29/13 09:13 AM Re: unable to download anything [Re: Homer6]
Jenny100 Offline
GB Reviewer Glitches Moderator
Sonic Boomer

Registered: 10/24/00
Posts: 35394
Loc: southeast USA
Originally Posted By: Homer6
Janice go to a trusted site, a site where you usually download, disable McAfee, and try to download something you had trouble downloading. If you can download without problems, re-enable McAfee and try to download something else from the same site. If you have troubles downloading then you'll know McAfee is the problem.

"Disabling" McAfee doesn't always work because it doesn't disable completely. People have even uninstalled McAfee and still not been able to download because the uninstall left remnants of McAfee behind. They had to actually run the McAfee uninstaller tool (MCPR.exe - "McAfee Consumer Products Removal") after uninstalling to get rid of it.

I think McAfee sometimes gets corrupt and has to be uninstalled and reinstalled to get it functioning properly again. You do need the removal tool for that.

Of course if it's merely misconfigured, what Homer suggests should work. But if it's become corrupt, check the instructions for uninstalling and reinstalling at McAfee.
http://service.mcafee.com/FAQDocument.aspx?id=TS101331

Since you can't download anything on the affected computer, you may have to download the removal tool on another computer and transfer it using a USB drive. The direct link to download the uninstaller is here
http://download.mcafee.com/products/licensed/cust_support_patches/MCPR.exe

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#890784 - 05/29/13 03:57 PM Re: unable to download anything [Re: menahune]
menahune Offline
Settled Boomer

Registered: 03/30/08
Posts: 511
Loc: Vancouver Island BC Canada
problem solved - when I uninstalled IE 10, everything went back to normal

folks at BigFish helped me

Janice

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#890791 - 05/29/13 04:34 PM Re: unable to download anything [Re: menahune]
Jenny100 Offline
GB Reviewer Glitches Moderator
Sonic Boomer

Registered: 10/24/00
Posts: 35394
Loc: southeast USA
Are you saying you couldn't download anything in IE10?
If the whole problem was with your web browser, you should probably download another web browser, like Firefox, Chrome, or Opera as a backup.

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#890793 - 05/29/13 04:36 PM Re: unable to download anything [Re: menahune]
Draclvr Offline
BAAG Specialist

Registered: 06/03/05
Posts: 9933
Loc: In Missouri near St. Louis
Indeed...
_________________________
Gardening is better than therapy. Plus you get tomatoes.

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#891005 - 05/30/13 01:10 PM Re: unable to download anything [Re: Draclvr]
Homer6 Offline
BAAG Specialist

Registered: 04/18/02
Posts: 5530
Loc: Oklahoma, USA
Why would IE 10 be the cause of no downloads? I did a web search but couldn't find any answers, though I did find more ways to block installation of IE 10. I also found IE 10 has reported bugs, but not what type of bugs.

IMHO, as with any newly released software, it's best to leave it on the shelf for several months before using it. This will allow the majority of problems to be found and fixed. And allowing the user to determine if it's a software they want to use.
_________________________
If something gets your goat, it just proves you have a goat to get.

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#891015 - 05/30/13 01:52 PM Re: unable to download anything [Re: menahune]
Jenny100 Offline
GB Reviewer Glitches Moderator
Sonic Boomer

Registered: 10/24/00
Posts: 35394
Loc: southeast USA
Originally Posted By: Homer6
Why would IE 10 be the cause of no downloads?

I think it was just due to an incompatibility with the Big Fish Game Manager. You know how Big Fish works -- you download a tiny file that starts the Game Manager, which automatically starts a download and install process for the game. If the Big Fish Game Manager isn't working, it can't download or install a game.

The confusing thing was that Menahune said other downloads were affected besides Big Fish, which put us on the wrong track.

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#891318 - 06/01/13 01:04 AM Re: unable to download anything [Re: Jenny100]
Homer6 Offline
BAAG Specialist

Registered: 04/18/02
Posts: 5530
Loc: Oklahoma, USA
Thanks Jenny. Of course, if the game manager weren't needed it wouldn't have caused the problem. wink
_________________________
If something gets your goat, it just proves you have a goat to get.

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