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#890716 - 05/29/13 11:04 AM Re: Playrix [Re: kjos]
kjos Offline
BAAG Specialist

Registered: 10/11/01
Posts: 5247
Loc: Beverly Hills, Florida
I have no idea what archive the folder means. Everybody who bought the game must be having the same trouble that were having. Just fix it.
Richard
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#890717 - 05/29/13 11:09 AM Re: Playrix [Re: kjos]
BrownEyedTigre Online   happy
The Sassy Global Moderator PR Liaison
Sonic Boomer

Registered: 01/04/04
Posts: 64399
Loc: In the Naughty Corner
Susie, all you have to do is right click on the folder and select archive. It's very simple and it allows them to use your saved game to experience your issue first hand. Sometimes things are harder to fix especially since not everyone is experiencing the same thing.
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#890721 - 05/29/13 11:31 AM Re: Playrix [Re: BrownEyedTigre]
Susie07 Offline
Addicted Boomer

Registered: 10/25/03
Posts: 3647
Loc: Toronto, Ontario, Canada
Hi, Ana and Richard!

Ana, thanks for the instructions. I'll send Playrix the archived file and see what happens. Actually, if 4 of us here are stuck in exactly the same spot, I would assume that everyone who purchased the game is experiencing the same thing. It's obviously a bug in the game that needs to be fixed.

Richard, ICAM. It seems as though they're just stalling because we are all receiving different responses from Playrix. I'll see what they say after I send them my archived file.

Susan

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#890724 - 05/29/13 11:42 AM Re: Playrix [Re: kjos]
kjos Offline
BAAG Specialist

Registered: 10/11/01
Posts: 5247
Loc: Beverly Hills, Florida
Thanks Susan.
Ana I right clicked on the folder but no archive is there. Is that the same as copy and past.
Richard


Edited by kjos (05/29/13 11:52 AM)
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#890725 - 05/29/13 11:48 AM Re: Playrix [Re: kjos]
Susie07 Offline
Addicted Boomer

Registered: 10/25/03
Posts: 3647
Loc: Toronto, Ontario, Canada
Hi, Richard!

This makes me appreciate BFG's customer service so much more because, by now, we all would have received an apology along with a coupon for a free game. If one person complains, it could be their system. If 4 people (that we know of) complain about the same thing, it's obviously a glitch in the game.

Susan

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#890742 - 05/29/13 01:15 PM Re: Playrix [Re: kjos]
Upsydaisy Offline
Settled Boomer

Registered: 07/23/05
Posts: 813
Loc: Sunny Devon, United Kingdom
Kjos-we seem to be at the same place, I also couldn't archive the file, I just attached it to an email.
Richard-the file did not contain any saved games, just game data files. I have changed 'values' before in other games to make them work, perhaps this will be the case with this one also?

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#890750 - 05/29/13 01:44 PM Re: Playrix [Re: kjos]
BrownEyedTigre Online   happy
The Sassy Global Moderator PR Liaison
Sonic Boomer

Registered: 01/04/04
Posts: 64399
Loc: In the Naughty Corner
You cant attach a folder to an email without zipping it or archiving it. It will end up a blank. I don't know why you do not have a "add to archive" option if you are right clicking. Just zip it and send it and it will be okay.

Upsydaisy, most casual games do not have a .sav file. It will be a log file or data image that the save is embedded in.
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#890758 - 05/29/13 02:16 PM Re: Playrix [Re: kjos]
Sparkle Offline
Addicted Boomer

Registered: 01/29/09
Posts: 1192
Loc: Canal Fulton, OH
Think I'll wait for this one to come to BFG. Hope those who already bought it have the problems resolved soon.

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#890807 - 05/29/13 06:24 PM Re: Playrix [Re: BrownEyedTigre]
Susie07 Offline
Addicted Boomer

Registered: 10/25/03
Posts: 3647
Loc: Toronto, Ontario, Canada
Hi, Ana!

When I right click on the folder, there is no option to archive it. I have Windows 7 and my path to the folder is:

Users->Susan->AppData->Roaming->ShamanGS->NamarielLegends_IronLord_CE

Susan

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#890811 - 05/29/13 06:48 PM Re: Playrix [Re: kjos]
BrownEyedTigre Online   happy
The Sassy Global Moderator PR Liaison
Sonic Boomer

Registered: 01/04/04
Posts: 64399
Loc: In the Naughty Corner
THat is the correct folder that your saves are in but I you must not have a zip program on your computer because I too have Win7 and I have an archive option.
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#890814 - 05/29/13 07:06 PM Re: Playrix [Re: BrownEyedTigre]
Susie07 Offline
Addicted Boomer

Registered: 10/25/03
Posts: 3647
Loc: Toronto, Ontario, Canada
Hi, Ana!

I checked "Help and Support" and discovered that when I right-click on the folder, I then click on "Send to" and select "Compressed (zipped) folder". I now have a 33KB file that I can attach to my email.

Thanks for your help. It's always nice to learn something new and, if I ever have to zip another file, I'll know how grin !

Susan

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#890815 - 05/29/13 07:08 PM Re: Playrix [Re: kjos]
kjos Offline
BAAG Specialist

Registered: 10/11/01
Posts: 5247
Loc: Beverly Hills, Florida
I did the same as you did Susan. Mine is 285 KB.
Richard


Edited by kjos (05/29/13 07:12 PM)
Edit Reason: added more
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#890816 - 05/29/13 07:15 PM Re: Playrix [Re: kjos]
Susie07 Offline
Addicted Boomer

Registered: 10/25/03
Posts: 3647
Loc: Toronto, Ontario, Canada
Hi, Richard!

Why is my file only 33 KB <sniff, sniff>?

Susan

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#890817 - 05/29/13 07:29 PM Re: Playrix [Re: kjos]
BrownEyedTigre Online   happy
The Sassy Global Moderator PR Liaison
Sonic Boomer

Registered: 01/04/04
Posts: 64399
Loc: In the Naughty Corner
Your size sounds correct Susie. It's a small file.
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#890820 - 05/29/13 07:42 PM Re: Playrix [Re: kjos]
kjos Offline
BAAG Specialist

Registered: 10/11/01
Posts: 5247
Loc: Beverly Hills, Florida
I had two files with two different profiles. Really big files. Same size. I just used one.
Richard
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