#890716 - 05/29/13 11:04 AM
Re: Playrix
[Re: kjos]
|
BAAG Specialist
Registered: 10/11/01
Posts: 5818
Loc: Beverly Hills, Florida
|
I have no idea what archive the folder means. Everybody who bought the game must be having the same trouble that were having. Just fix it. Richard
_________________________
***To Error is Human**To Forgive is Divine***
|
Top
|
|
|
|
#890717 - 05/29/13 11:09 AM
Re: Playrix
[Re: kjos]
|
The Sassy Administrator PR Liaison
Sonic Boomer
Registered: 01/04/04
Posts: 75021
Loc: In the Naughty Corner
|
Susie, all you have to do is right click on the folder and select archive. It's very simple and it allows them to use your saved game to experience your issue first hand. Sometimes things are harder to fix especially since not everyone is experiencing the same thing.
_________________________
Don't feed the Trolls
|
Top
|
|
|
|
#890721 - 05/29/13 11:31 AM
Re: Playrix
[Re: BrownEyedTigre]
|
Addicted Boomer
Registered: 10/25/03
Posts: 3951
Loc: Toronto, Ontario, Canada
|
Hi, Ana and Richard!
Ana, thanks for the instructions. I'll send Playrix the archived file and see what happens. Actually, if 4 of us here are stuck in exactly the same spot, I would assume that everyone who purchased the game is experiencing the same thing. It's obviously a bug in the game that needs to be fixed.
Richard, ICAM. It seems as though they're just stalling because we are all receiving different responses from Playrix. I'll see what they say after I send them my archived file.
Susan
|
Top
|
|
|
|
#890724 - 05/29/13 11:42 AM
Re: Playrix
[Re: kjos]
|
BAAG Specialist
Registered: 10/11/01
Posts: 5818
Loc: Beverly Hills, Florida
|
Thanks Susan. Ana I right clicked on the folder but no archive is there. Is that the same as copy and past. Richard
Edited by kjos (05/29/13 11:52 AM)
_________________________
***To Error is Human**To Forgive is Divine***
|
Top
|
|
|
|
#890725 - 05/29/13 11:48 AM
Re: Playrix
[Re: kjos]
|
Addicted Boomer
Registered: 10/25/03
Posts: 3951
Loc: Toronto, Ontario, Canada
|
Hi, Richard!
This makes me appreciate BFG's customer service so much more because, by now, we all would have received an apology along with a coupon for a free game. If one person complains, it could be their system. If 4 people (that we know of) complain about the same thing, it's obviously a glitch in the game.
Susan
|
Top
|
|
|
|
#890750 - 05/29/13 01:44 PM
Re: Playrix
[Re: kjos]
|
The Sassy Administrator PR Liaison
Sonic Boomer
Registered: 01/04/04
Posts: 75021
Loc: In the Naughty Corner
|
You cant attach a folder to an email without zipping it or archiving it. It will end up a blank. I don't know why you do not have a "add to archive" option if you are right clicking. Just zip it and send it and it will be okay.
Upsydaisy, most casual games do not have a .sav file. It will be a log file or data image that the save is embedded in.
_________________________
Don't feed the Trolls
|
Top
|
|
|
|
#890807 - 05/29/13 06:24 PM
Re: Playrix
[Re: BrownEyedTigre]
|
Addicted Boomer
Registered: 10/25/03
Posts: 3951
Loc: Toronto, Ontario, Canada
|
Hi, Ana!
When I right click on the folder, there is no option to archive it. I have Windows 7 and my path to the folder is:
Users->Susan->AppData->Roaming->ShamanGS->NamarielLegends_IronLord_CE
Susan
|
Top
|
|
|
|
#890811 - 05/29/13 06:48 PM
Re: Playrix
[Re: kjos]
|
The Sassy Administrator PR Liaison
Sonic Boomer
Registered: 01/04/04
Posts: 75021
Loc: In the Naughty Corner
|
THat is the correct folder that your saves are in but I you must not have a zip program on your computer because I too have Win7 and I have an archive option.
_________________________
Don't feed the Trolls
|
Top
|
|
|
|
#890814 - 05/29/13 07:06 PM
Re: Playrix
[Re: BrownEyedTigre]
|
Addicted Boomer
Registered: 10/25/03
Posts: 3951
Loc: Toronto, Ontario, Canada
|
Hi, Ana! I checked "Help and Support" and discovered that when I right-click on the folder, I then click on "Send to" and select "Compressed (zipped) folder". I now have a 33KB file that I can attach to my email. Thanks for your help. It's always nice to learn something new and, if I ever have to zip another file, I'll know how  ! Susan
|
Top
|
|
|
|
#890815 - 05/29/13 07:08 PM
Re: Playrix
[Re: kjos]
|
BAAG Specialist
Registered: 10/11/01
Posts: 5818
Loc: Beverly Hills, Florida
|
I did the same as you did Susan. Mine is 285 KB. Richard
Edited by kjos (05/29/13 07:12 PM) Edit Reason: added more
_________________________
***To Error is Human**To Forgive is Divine***
|
Top
|
|
|
|
#890816 - 05/29/13 07:15 PM
Re: Playrix
[Re: kjos]
|
Addicted Boomer
Registered: 10/25/03
Posts: 3951
Loc: Toronto, Ontario, Canada
|
Hi, Richard!
Why is my file only 33 KB <sniff, sniff>?
Susan
|
Top
|
|
|
|
#890817 - 05/29/13 07:29 PM
Re: Playrix
[Re: kjos]
|
The Sassy Administrator PR Liaison
Sonic Boomer
Registered: 01/04/04
Posts: 75021
Loc: In the Naughty Corner
|
Your size sounds correct Susie. It's a small file.
_________________________
Don't feed the Trolls
|
Top
|
|
|
|
#890820 - 05/29/13 07:42 PM
Re: Playrix
[Re: kjos]
|
BAAG Specialist
Registered: 10/11/01
Posts: 5818
Loc: Beverly Hills, Florida
|
I had two files with two different profiles. Really big files. Same size. I just used one. Richard
_________________________
***To Error is Human**To Forgive is Divine***
|
Top
|
|
|
|
|
|