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#890878 - 05/30/13 04:20 AM Re: Playrix [Re: kjos]
Upsydaisy Offline
Settled Boomer

Registered: 07/23/05
Posts: 832
Loc: Sunny Devon, United Kingdom
Reply from Olga this morning, she has sent my files off to the developers. Please note, she says, "it will take sometime for them to come up with a fix". So its going to be a waiting game. cry

Edit: Shaman games on Facebook have asked for a link to this discussion, so have obliged. Perhaps they can speed things along.


Edited by Upsydaisy (05/30/13 04:31 AM)
Edit Reason: more information

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#890905 - 05/30/13 06:54 AM Re: Playrix [Re: Upsydaisy]
dorish Offline
Settled Boomer

Registered: 06/24/08
Posts: 830
Loc: Whitby, Ontario, Canada
I was going to buy this game yesterday, but all of a sudden the price to buy had gone up to over $15.00 Canadian. If the glitch is fixed I may still buy,as it was a fun game. Doreen

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#890936 - 05/30/13 09:08 AM Re: Playrix [Re: Upsydaisy]
Susie07 Offline
Addicted Boomer

Registered: 10/25/03
Posts: 3718
Loc: Toronto, Ontario, Canada
Hi, Upsydaisy!

I received the same reply from Olga this morning, so I asked for a refund and will purchase the game again once an update has been released.

It really is too bad this happened because it is an excellent game and I was really enjoying it. Since the problem occurred near the end, we'll have to replay the entire game in order to finish and move on to the bonus game.

Susan

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#890960 - 05/30/13 11:21 AM Re: Playrix [Re: kjos]
Upsydaisy Offline
Settled Boomer

Registered: 07/23/05
Posts: 832
Loc: Sunny Devon, United Kingdom
Hallo everybody,
I have received the following from Shaman Games:

We specified from our developers that there really was a bug, we fixed it and passed the faultless version of the title to our publisher PlayRIX.
Please contact the PlayRIX to receive faultless version of the game.
We apologize for any inconvenience this bug may have caused.
Regards,
Shaman Games

Looks like its up to Playrix then.
I have downloaded the game again and will play through to the point were the bug is/was has see if it has been fixed. think

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#890961 - 05/30/13 11:30 AM Re: Playrix [Re: Upsydaisy]
Marian Online   content
Moderator
True Blue Boomer

Registered: 07/04/00
Posts: 21290
Loc: near Yosemite in California
Playrix will most likely put up the download for the fixed version ASAP, but if it were me, I would verify first that I was indeed downloading the fixed build. wave

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#890964 - 05/30/13 11:46 AM Re: Playrix [Re: Upsydaisy]
Susie07 Offline
Addicted Boomer

Registered: 10/25/03
Posts: 3718
Loc: Toronto, Ontario, Canada
Hi, Upsydaisy

I have not yet received a response from Playrix to my request for a refund, so I'll see if they tell me about the updated version of the game.

Susan

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#891058 - 05/30/13 05:49 PM Re: Playrix [Re: kjos]
Upsydaisy Offline
Settled Boomer

Registered: 07/23/05
Posts: 832
Loc: Sunny Devon, United Kingdom
Emailed Olga at Playrix and included the email from Shaman Games... Olga has gone very quiet.......

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#891060 - 05/30/13 05:57 PM Re: Playrix [Re: Upsydaisy]
Susie07 Offline
Addicted Boomer

Registered: 10/25/03
Posts: 3718
Loc: Toronto, Ontario, Canada
Hi, Upsydaisey!

Olga certainly has gone very quiet because I haven't received a response to the email I sent her at 9 o'clock this morning.

Susan

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#891064 - 05/30/13 06:16 PM Re: Playrix [Re: Susie07]
Marian Online   content
Moderator
True Blue Boomer

Registered: 07/04/00
Posts: 21290
Loc: near Yosemite in California
I'm sure you will hear from them soon, but remember that they are in a different time zone. wave

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#891161 - 05/31/13 09:56 AM Re: Playrix [Re: Upsydaisy]
Susie07 Offline
Addicted Boomer

Registered: 10/25/03
Posts: 3718
Loc: Toronto, Ontario, Canada
Hi, Upsydaisy!

I received a response from Olga this morning (is she the only one who works in Customer Service?) and she assured me that she will send me the update when it's ready and it won't cost me any additional fees (what a relief to hear that grin )! She then offered me a special 50% discount on any other Playrix game to compensate for the inconvenience.

Since we know that Shaman Games Studio has already sent Playrix the updated game and you even sent a copy of their email to Olga, I don't have a lot of confidence in them, so I'm going to once again ask for a refund.

Susan

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#891162 - 05/31/13 10:00 AM Re: Playrix [Re: kjos]
kjos Online   happy
BAAG Specialist

Registered: 10/11/01
Posts: 5808
Loc: Beverly Hills, Florida
This is the only response I got-- Have you got a upgrade for this game now.
Richard
_________________________
***To Error is Human**To Forgive is Divine***

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#891164 - 05/31/13 10:08 AM Re: Playrix [Re: kjos]
Upsydaisy Offline
Settled Boomer

Registered: 07/23/05
Posts: 832
Loc: Sunny Devon, United Kingdom
Received from Playrix this morning:

Some changes were made in the game but this bug was not fixed. We continue working on the problem together with the game developers and I hope that pretty soon the update will be released. We will let you know immediately.

They are also selling this game 'special price just this weekend' $5.99 I wonder why!!! lol

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#891189 - 05/31/13 12:05 PM Re: Playrix [Re: Upsydaisy]
Susie07 Offline
Addicted Boomer

Registered: 10/25/03
Posts: 3718
Loc: Toronto, Ontario, Canada
Hi, Richard and Upsydaisy!

I responded to Olga, declined her offer of a 50% discount on any other Playrix game and once again requested a refund.

Even if Playrix makes a fix available, I'm gonna wait until the game is available from BFG and buy it from them because I don't like dealing with a company that gives me the runaround.

It speaks volumes about a company that continues to sell a game (even at a reduced price) that they know contains a glitch that prevents players from finishing.

Susan

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#891670 - 06/02/13 12:24 PM Re: Playrix [Re: kjos]
Susie07 Offline
Addicted Boomer

Registered: 10/25/03
Posts: 3718
Loc: Toronto, Ontario, Canada
Hi, Richard and Upsydaisy!

Have either of you heard anything further from Olga because I didn't get a response to my May 31 email?

Thanks!

Susan

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#891672 - 06/02/13 12:33 PM Re: Playrix [Re: kjos]
kjos Online   happy
BAAG Specialist

Registered: 10/11/01
Posts: 5808
Loc: Beverly Hills, Florida
Susan I haven't heard anything from Olga. I sent a message to Shamangs( bought this game from Playrix about a week ago and there is a glitch in the game in chapter 6. I reported it to Playrix so many times I just get a run-around. I will never buy from them again. I get to one point in the game and I can't progress any more. I really like the game. I talked to Olga. Thanks
Richard
_________________________
***To Error is Human**To Forgive is Divine***

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