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#891701 - 06/02/13 02:18 PM Re: Playrix [Re: kjos]
BrownEyedTigre Offline
The Sassy Global Moderator PR Liaison
Sonic Boomer

Registered: 01/04/04
Posts: 64686
Loc: In the Naughty Corner
It's the weekend, I doubt will you hear anything from her at the moment.

I don't mean to make light of your plight, but they are working on a fix and offered a discount on the next game which more than makes you whole. If it can't be fixed (which I highly doubt) then they would owe you a refund. I don't know of anyplace that so freely offers a credit back like BigFish does and if you are expecting that, it's best to stick with them because that is unique.

I don't think that Playrix is offering bad customer service as I can see they have been conversing with you and letting you know they are working on it. I understand it's frustrating, but sometimes things happen beyond the control of others.

Ana
_________________________
Don't feed the Trolls

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#891713 - 06/02/13 02:50 PM Re: Playrix [Re: BrownEyedTigre]
Susie07 Offline
Addicted Boomer

Registered: 10/25/03
Posts: 3667
Loc: Toronto, Ontario, Canada
Hi, Ana!

BFG is definitely in a class all by itself, and I certainly don't expect their level of customer service from other companies, although it would be nice grin .

My problem with Playrix is that they have given Richard, Upsydaisy and me different answers to the same problem. If I purchase something and take it back to the store because it doesn't work, I expect to receive a refund. I don't expect to be told that they will let me know when there is a fix for the defective item.

Shaman Game Studios informed Upsydaisy by email that the glitch had been fixed and Playrix now has the updated version, yet Playrix insists that's not the case.

All I know is that I paid $15.73 Cdn. for a game I cannot finish, and I would like a refund.

Susan

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#891717 - 06/02/13 03:12 PM Re: Playrix [Re: kjos]
menahune Offline
Settled Boomer

Registered: 03/30/08
Posts: 511
Loc: Vancouver Island BC Canada
I'm going to give up on this one

Maybe we'll hear from them, and maybe we won't

It was a good game, and I enjoyed the part of it I played ... moving on now

Janice

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#891719 - 06/02/13 03:32 PM Re: Playrix [Re: kjos]
kjos Online   happy
BAAG Specialist

Registered: 10/11/01
Posts: 5312
Loc: Beverly Hills, Florida
I don't understand why Playrix is still selling the game while there is a glitch in the game and they know about it. We can't be the only customers that bought the game. Other customers must be having the same trouble as we are having.
Richard
_________________________
***To Error is Human**To Forgive is Divine***

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#891741 - 06/02/13 05:56 PM Re: Playrix [Re: kjos]
Susie07 Offline
Addicted Boomer

Registered: 10/25/03
Posts: 3667
Loc: Toronto, Ontario, Canada
Hi, Richard!

If there are 4 of us here who got stuck in exactly the same spot, I'm assuming that nobody who purchased the game has been able to finish it. Playrix should have pulled the game until the glitch has been fixed, but I just went to their website and it's still selling for $13.95.

As Ana mentioned, it is the weekend but, if I haven't heard back by Tuesday morning, I'm going to dispute the charge on my credit card and have my bank reverse it.

Susan

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#891742 - 06/02/13 06:03 PM Re: Playrix [Re: kjos]
kjos Online   happy
BAAG Specialist

Registered: 10/11/01
Posts: 5312
Loc: Beverly Hills, Florida
Susan,did you know there are only three downloads allowed.
Richard
_________________________
***To Error is Human**To Forgive is Divine***

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#891751 - 06/02/13 07:32 PM Re: Playrix [Re: kjos]
Susie07 Offline
Addicted Boomer

Registered: 10/25/03
Posts: 3667
Loc: Toronto, Ontario, Canada
Hi, Richard!

I did not know that. Even though I enjoyed the game enough to play it again, I'm not going to take a chance of downloading it a second time only to discover that the glitch has not been fixed.

Susan

Edited to add that I received a response from Olga this morning and my request for a refund is being submitted today, but it will take some time for the refund to be processed. I replied that I assumed it won't take any longer to process my refund than it took to charge my credit card when I purchased the game grin !

Susan




Edited by Susie07 (06/03/13 11:45 AM)

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#891898 - 06/03/13 12:04 PM Re: Playrix [Re: kjos]
kjos Online   happy
BAAG Specialist

Registered: 10/11/01
Posts: 5312
Loc: Beverly Hills, Florida
Susan this is what I got from Shamangs(Hi Richard,
could you please tell where you stunk. If it is in the room with a
mechanic dog then will be the update as we cutккутедн fixed this bug.) I don't know what it really means. do you Susan.

Kind regards,



Edited by BrownEyedTigre (06/03/13 12:08 PM)
Edit Reason: edited out real name
_________________________
***To Error is Human**To Forgive is Divine***

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#891905 - 06/03/13 12:50 PM Re: Playrix [Re: kjos]
Susie07 Offline
Addicted Boomer

Registered: 10/25/03
Posts: 3667
Loc: Toronto, Ontario, Canada
Hi, Richard!

I do not have a clue! It looks as though they're saying that the bug has been fixed and there will be an update, but someone made a typo because "cutккутедн" is not in my vocabulary grin !

Susan

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#892264 - 06/05/13 08:58 AM Re: Playrix [Re: kjos]
Sparkle Offline
Addicted Boomer

Registered: 01/29/09
Posts: 1197
Loc: Canal Fulton, OH
BFG Daily Game Splash offering this game as a standard version today. Waiting to see if any technical issues reported on BFG forum.

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#892277 - 06/05/13 09:49 AM Re: Playrix [Re: Sparkle]
Susie07 Offline
Addicted Boomer

Registered: 10/25/03
Posts: 3667
Loc: Toronto, Ontario, Canada
Hi, Sparkle!

Thanks for the heads up because I completely missed that. I will also wait to see if any technical issues (particularly the one near the end of Chapter 7) are reported. If not, we'll know that the bug has been fixed but Playrix has not advised us.

Susan

Edited to add that I checked the BFG forums and there are numerous posts complaining that they also bought the CE and cannot finish due to the same glitch that we encountered. I have a coupon that expires on Friday, so I'll wait until then to see if anyone is able to finish the game that's being sold by BFG.




Edited by Susie07 (06/05/13 10:07 AM)

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#892360 - 06/05/13 03:02 PM Re: Playrix [Re: Susie07]
Marian Offline
Moderator
Graduate Boomer

Registered: 07/04/00
Posts: 19777
Loc: near Yosemite in California
Well, maybe this will just add to the ambiguity, but there is a customer review on Big Fish's website now that says it is a review of the completed game, and it doesn't mention any bugs. I'm still waiting to see if someone reports getting stuck towards the end of the game. wave

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#892366 - 06/05/13 03:36 PM Re: Playrix [Re: kjos]
kjos Online   happy
BAAG Specialist

Registered: 10/11/01
Posts: 5312
Loc: Beverly Hills, Florida
I wish BFG had the ce insted of the se. I would give it a try but I don't want to uninstall the other game. Will just wait.
Richard
_________________________
***To Error is Human**To Forgive is Divine***

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#892376 - 06/05/13 03:54 PM Re: Playrix [Re: Marian]
Susie07 Offline
Addicted Boomer

Registered: 10/25/03
Posts: 3667
Loc: Toronto, Ontario, Canada
Hi, Marian!

Thanks for the update. I haven't read the posts on BFG's forum since this morning and, at that time, nobody had finished the game yet, although there were several complaints about the CE.

I think I'll take a chance and use the coupon that expires on Friday to purchase it because, even though I'm disappointed I won't be able to play the bonus game, I do want to finish the main game, which I was unable to do with the CE. Also, I know that if I run into the same glitch, BF Customer Service will make things right.

I was told that Playrix is processing my refund for the CE.

Susan

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#892377 - 06/05/13 03:55 PM Re: Playrix [Re: Susie07]
Marian Offline
Moderator
Graduate Boomer

Registered: 07/04/00
Posts: 19777
Loc: near Yosemite in California
I hope it works out and that you are able to finish the main game without problems. wave

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