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#894594 - 06/14/13 11:49 PM Windows 7 problem
kazzmo Offline
Addicted Boomer

Registered: 04/01/04
Posts: 1864
Loc: Yukon, Oklahoma
My granddaughter receives this message: Windows Explorer has stopped working. Has anyone here had this problem and if so I would appreciate any help you could give. I do not have Win7 and can offer her no help.
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#894601 - 06/15/13 01:21 AM Re: Windows 7 problem [Re: kazzmo]
Homer6 Offline
BAAG Specialist

Registered: 04/18/02
Posts: 5467
Loc: Oklahoma, USA
If it is an ongoing message, that is constantly appearing there is a program problem. If it pops up occasionally then it just means something has hung up the program so it can't run any more. Usually closing the program in this case resets things so the program can once again run.
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If something gets your goat, it just proves you have a goat to get.

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#894696 - 06/15/13 01:23 PM Re: Windows 7 problem [Re: kazzmo]
kazzmo Offline
Addicted Boomer

Registered: 04/01/04
Posts: 1864
Loc: Yukon, Oklahoma
This is an ongoing problem and closing the program does not help, the message is constant.
_________________________
Brick walls do not a prison make, nor iron bars a cage. Give no thought of tomorrow, today was tomorrow and tomorrow will be today.

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#894697 - 06/15/13 01:42 PM Re: Windows 7 problem [Re: kazzmo]
traveler Online   content
Addicted Boomer

Registered: 01/14/10
Posts: 3209
Loc: Rivellon
What has she done to try to fix this, kazzmo? It would help if you could pass on that info.

The first thing I'd do is reboot the computer. If that didn't work, I'd try a System Restore to a time when she knows Windows Explorer was working. I'm not very tech savvy but each of those things has resolved problems for me.

Gil.
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"Best not to think about it. I don't want to fall to bits 'cos of excess existential thought."

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#894698 - 06/15/13 02:22 PM Re: Windows 7 problem [Re: kazzmo]
InlandAZ Offline
Glitches Forum Moderator
BAAG Specialist

Registered: 08/14/02
Posts: 6746
Loc: Arizona
I'd suggest you use the following support document as a starting point -

Error: Windows Explorer has stopped working

Run the System File Checker as your first step.

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#894699 - 06/15/13 02:33 PM Re: Windows 7 problem [Re: kazzmo]
mj2c Offline
Settled Boomer

Registered: 12/06/07
Posts: 884
When I first read this I thought you said internet explorer was crashing. Do you know if the crash is caused when she right-clicks to bring up the context-menu? If so it could be one of the shell extensions causing this. I had this problem years ago on Vista, it was infuriating. She can try a program like ShellExView which will allow her to view what extensions she has installed and enable/disable them to find out which one is the problem.

http://www.nirsoft.net/utils/shexview.html


Edited by mj2c (06/15/13 02:33 PM)

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#894700 - 06/15/13 02:37 PM Re: Windows 7 problem [Re: InlandAZ]
kazzmo Offline
Addicted Boomer

Registered: 04/01/04
Posts: 1864
Loc: Yukon, Oklahoma
Travler, Nothing has been done about the problem. She has no ideal where to start.
InlandAZ, Thank you, I will send her the link.
Mj2c, Thank you, I will send her your link also.


Edited by kazzmo (06/15/13 02:41 PM)
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