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#898902 - 07/04/13 06:09 PM My computer is messed up
Cathy1 Offline
BAAG Specialist

Registered: 05/10/03
Posts: 7266
Loc: Calgary Alberta Canada
I turned on my computer last night and all the shortcuts on my desktop don't work. My email program is gone. My Microsoft essentials is gone. My dvd drive is gone. I'm really freaking out here. I don't know what to do or what caused it. Can someone try to help me please. I forgot to mention that I'm using windows 7 64 bit.

Cathy


Edited by Cathy1 (07/04/13 06:12 PM)
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" If Cornoil Comes From Corn
Where Doe's Babyoil Come From "

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#898905 - 07/04/13 06:16 PM Re: My computer is messed up [Re: Cathy1]
kjos Offline
BAAG Specialist

Registered: 10/11/01
Posts: 5733
Loc: Beverly Hills, Florida
Cathy,can you do a system restore to the pc when everything worked good.
Richard




Edited by kjos (07/04/13 06:18 PM)
Edit Reason: added more
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***To Error is Human**To Forgive is Divine***

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#898908 - 07/04/13 06:19 PM Re: My computer is messed up [Re: Cathy1]
Cathy1 Offline
BAAG Specialist

Registered: 05/10/03
Posts: 7266
Loc: Calgary Alberta Canada
I tried a system restore last night and the only restore point that was there was for yesterday afternoon. Hence it didn't work. The problem was still there.
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" If Cornoil Comes From Corn
Where Doe's Babyoil Come From "

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#898911 - 07/04/13 06:43 PM Re: My computer is messed up [Re: Cathy1]
Cathy1 Offline
BAAG Specialist

Registered: 05/10/03
Posts: 7266
Loc: Calgary Alberta Canada
ok I fixed my email by choosing repair windows essentials. I guess I'll have to just reinstall some of my programs. It's boggling my mind why it happened in the first place.
_________________________
" If Cornoil Comes From Corn
Where Doe's Babyoil Come From "

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#898916 - 07/04/13 07:02 PM Re: My computer is messed up [Re: Cathy1]
Jenny100 Offline
GB Reviewer Glitches Moderator
Sonic Boomer

Registered: 10/24/00
Posts: 35570
Loc: southeast USA
Hard to know.
It could be due to a virus.
It could be due to a failing hard drive.

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#898919 - 07/04/13 07:05 PM Re: My computer is messed up [Re: Jenny100]
Marian Online   content
Moderator
True Blue Boomer

Registered: 07/04/00
Posts: 20992
Loc: near Yosemite in California
I had a nasty virus a few years ago that got rid of most of the icons on my desktop along with creating other miscellaneous havoc. I would definitely run a thorough scan with Malwarebytes, Cathy, just to ascertain that a virus didn't cause these problems.

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#898934 - 07/04/13 07:30 PM Re: My computer is messed up [Re: Cathy1]
Cathy1 Offline
BAAG Specialist

Registered: 05/10/03
Posts: 7266
Loc: Calgary Alberta Canada
Do you have a link to the free malwarebytes ?
_________________________
" If Cornoil Comes From Corn
Where Doe's Babyoil Come From "

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#898937 - 07/04/13 07:39 PM Re: My computer is messed up [Re: Cathy1]
Jenny100 Offline
GB Reviewer Glitches Moderator
Sonic Boomer

Registered: 10/24/00
Posts: 35570
Loc: southeast USA
http://www.malwarebytes.org/products/
But I wouldn't trust an antivirus or anti-malware program that's run on an infected computer. Once they've infected a computer, some virus can control what the antivirus is able to detect. That may or may not be the case here. But if MalwareBytes doesn't find anything, that doesn't mean you're not infected.

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#898938 - 07/04/13 07:45 PM Re: My computer is messed up [Re: Cathy1]
Cathy1 Offline
BAAG Specialist

Registered: 05/10/03
Posts: 7266
Loc: Calgary Alberta Canada
Thank you Jenny.
_________________________
" If Cornoil Comes From Corn
Where Doe's Babyoil Come From "

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#898942 - 07/04/13 07:52 PM Re: My computer is messed up [Re: Cathy1]
Jenny100 Offline
GB Reviewer Glitches Moderator
Sonic Boomer

Registered: 10/24/00
Posts: 35570
Loc: southeast USA
Good luck, Cathy.
See what it finds.

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#898944 - 07/04/13 08:04 PM Re: My computer is messed up [Re: Cathy1]
Draclvr Offline
Adept Boomer

Registered: 06/03/05
Posts: 10157
Loc: In Missouri near St. Louis
I agree with Jenny. Cathy, can you download Malwarebytes to another computer and transfer it to a flash drive? You can run it in Safe Mode from a flash drive.

Malwarebytes also has something called Malwarebytes Chameleon that you can try.

Running Malwarebytes on an Infected System
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Gardening is better than therapy. Plus you get tomatoes.

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#898949 - 07/04/13 08:31 PM Re: My computer is messed up [Re: Cathy1]
Jenny100 Offline
GB Reviewer Glitches Moderator
Sonic Boomer

Registered: 10/24/00
Posts: 35570
Loc: southeast USA
Thanks, Draclvr.
I didn't know about MalwareBytes Chameleon.

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#898954 - 07/04/13 09:08 PM Re: My computer is messed up [Re: Cathy1]
Draclvr Offline
Adept Boomer

Registered: 06/03/05
Posts: 10157
Loc: In Missouri near St. Louis
I didn't either until a few weeks ago when I was working on an infected computer. It was news to me, but a great find and it worked.
_________________________
Gardening is better than therapy. Plus you get tomatoes.

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#898958 - 07/04/13 09:13 PM Re: My computer is messed up [Re: Draclvr]
Marian Online   content
Moderator
True Blue Boomer

Registered: 07/04/00
Posts: 20992
Loc: near Yosemite in California
That's great info, Drac. I didn't know about Chameleon and am very glad to find out about it. thumbsup

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#898960 - 07/04/13 09:18 PM Re: My computer is messed up [Re: Cathy1]
Winfrey Offline
Addicted Boomer

Registered: 04/11/06
Posts: 4444
Loc: The Country
Me too!! I booked marked that link
thanks Drac
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