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My computer is messed up #898902
07/04/13 06:09 PM
07/04/13 06:09 PM
Joined: May 2003
Posts: 7,767
Calgary Alberta Canada
Cathy1 Offline OP
BAAG Specialist
Cathy1  Offline OP
BAAG Specialist

Joined: May 2003
Posts: 7,767
Calgary Alberta Canada
I turned on my computer last night and all the shortcuts on my desktop don't work. My email program is gone. My Microsoft essentials is gone. My dvd drive is gone. I'm really freaking out here. I don't know what to do or what caused it. Can someone try to help me please. I forgot to mention that I'm using windows 7 64 bit.

Cathy

Last edited by Cathy1; 07/04/13 06:12 PM.

" If Cornoil Comes From Corn
Where Doe's Babyoil Come From "
Re: My computer is messed up [Re: Cathy1] #898905
07/04/13 06:16 PM
07/04/13 06:16 PM
Joined: Oct 2001
Posts: 5,818
Beverly Hills, Florida
kjos Offline
BAAG Specialist
kjos  Offline
BAAG Specialist

Joined: Oct 2001
Posts: 5,818
Beverly Hills, Florida
Cathy,can you do a system restore to the pc when everything worked good.
Richard



Last edited by kjos; 07/04/13 06:18 PM. Reason: added more

***To Error is Human**To Forgive is Divine***
Re: My computer is messed up [Re: Cathy1] #898908
07/04/13 06:19 PM
07/04/13 06:19 PM
Joined: May 2003
Posts: 7,767
Calgary Alberta Canada
Cathy1 Offline OP
BAAG Specialist
Cathy1  Offline OP
BAAG Specialist

Joined: May 2003
Posts: 7,767
Calgary Alberta Canada
I tried a system restore last night and the only restore point that was there was for yesterday afternoon. Hence it didn't work. The problem was still there.


" If Cornoil Comes From Corn
Where Doe's Babyoil Come From "
Re: My computer is messed up [Re: Cathy1] #898911
07/04/13 06:43 PM
07/04/13 06:43 PM
Joined: May 2003
Posts: 7,767
Calgary Alberta Canada
Cathy1 Offline OP
BAAG Specialist
Cathy1  Offline OP
BAAG Specialist

Joined: May 2003
Posts: 7,767
Calgary Alberta Canada
ok I fixed my email by choosing repair windows essentials. I guess I'll have to just reinstall some of my programs. It's boggling my mind why it happened in the first place.


" If Cornoil Comes From Corn
Where Doe's Babyoil Come From "
Re: My computer is messed up [Re: Cathy1] #898916
07/04/13 07:02 PM
07/04/13 07:02 PM
Joined: Oct 2000
Posts: 40,644
southeast USA
Jenny100 Offline
GB Reviewer Glitches Moderator
Jenny100  Offline
GB Reviewer Glitches Moderator
Sonic Boomer

Joined: Oct 2000
Posts: 40,644
southeast USA
Hard to know.
It could be due to a virus.
It could be due to a failing hard drive.

Re: My computer is messed up [Re: Jenny100] #898919
07/04/13 07:05 PM
07/04/13 07:05 PM
Joined: Jul 2000
Posts: 48,169
near Yosemite
Marian Offline
Global Moderator
Marian  Offline
Global Moderator
Sonic Boomer

Joined: Jul 2000
Posts: 48,169
near Yosemite
I had a nasty virus a few years ago that got rid of most of the icons on my desktop along with creating other miscellaneous havoc. I would definitely run a thorough scan with Malwarebytes, Cathy, just to ascertain that a virus didn't cause these problems.

Re: My computer is messed up [Re: Cathy1] #898934
07/04/13 07:30 PM
07/04/13 07:30 PM
Joined: May 2003
Posts: 7,767
Calgary Alberta Canada
Cathy1 Offline OP
BAAG Specialist
Cathy1  Offline OP
BAAG Specialist

Joined: May 2003
Posts: 7,767
Calgary Alberta Canada
Do you have a link to the free malwarebytes ?


" If Cornoil Comes From Corn
Where Doe's Babyoil Come From "
Re: My computer is messed up [Re: Cathy1] #898937
07/04/13 07:39 PM
07/04/13 07:39 PM
Joined: Oct 2000
Posts: 40,644
southeast USA
Jenny100 Offline
GB Reviewer Glitches Moderator
Jenny100  Offline
GB Reviewer Glitches Moderator
Sonic Boomer

Joined: Oct 2000
Posts: 40,644
southeast USA
http://www.malwarebytes.org/products/
But I wouldn't trust an antivirus or anti-malware program that's run on an infected computer. Once they've infected a computer, some virus can control what the antivirus is able to detect. That may or may not be the case here. But if MalwareBytes doesn't find anything, that doesn't mean you're not infected.

Re: My computer is messed up [Re: Cathy1] #898938
07/04/13 07:45 PM
07/04/13 07:45 PM
Joined: May 2003
Posts: 7,767
Calgary Alberta Canada
Cathy1 Offline OP
BAAG Specialist
Cathy1  Offline OP
BAAG Specialist

Joined: May 2003
Posts: 7,767
Calgary Alberta Canada
Thank you Jenny.


" If Cornoil Comes From Corn
Where Doe's Babyoil Come From "
Re: My computer is messed up [Re: Cathy1] #898942
07/04/13 07:52 PM
07/04/13 07:52 PM
Joined: Oct 2000
Posts: 40,644
southeast USA
Jenny100 Offline
GB Reviewer Glitches Moderator
Jenny100  Offline
GB Reviewer Glitches Moderator
Sonic Boomer

Joined: Oct 2000
Posts: 40,644
southeast USA
Good luck, Cathy.
See what it finds.

Re: My computer is messed up [Re: Cathy1] #898944
07/04/13 08:04 PM
07/04/13 08:04 PM
Joined: Jun 2005
Posts: 19,983
Near St. Louis, MO
Draclvr Offline
Reviews Editor - Hints/Glitches Mod - Site Support
Draclvr  Offline
Reviews Editor - Hints/Glitches Mod - Site Support
Graduate Boomer

Joined: Jun 2005
Posts: 19,983
Near St. Louis, MO
I agree with Jenny. Cathy, can you download Malwarebytes to another computer and transfer it to a flash drive? You can run it in Safe Mode from a flash drive.

Malwarebytes also has something called Malwarebytes Chameleon that you can try.

Running Malwarebytes on an Infected System


Gardens put to bed for the winter. Time for some gaming!
Re: My computer is messed up [Re: Cathy1] #898949
07/04/13 08:31 PM
07/04/13 08:31 PM
Joined: Oct 2000
Posts: 40,644
southeast USA
Jenny100 Offline
GB Reviewer Glitches Moderator
Jenny100  Offline
GB Reviewer Glitches Moderator
Sonic Boomer

Joined: Oct 2000
Posts: 40,644
southeast USA
Thanks, Draclvr.
I didn't know about MalwareBytes Chameleon.

Re: My computer is messed up [Re: Cathy1] #898954
07/04/13 09:08 PM
07/04/13 09:08 PM
Joined: Jun 2005
Posts: 19,983
Near St. Louis, MO
Draclvr Offline
Reviews Editor - Hints/Glitches Mod - Site Support
Draclvr  Offline
Reviews Editor - Hints/Glitches Mod - Site Support
Graduate Boomer

Joined: Jun 2005
Posts: 19,983
Near St. Louis, MO
I didn't either until a few weeks ago when I was working on an infected computer. It was news to me, but a great find and it worked.


Gardens put to bed for the winter. Time for some gaming!
Re: My computer is messed up [Re: Draclvr] #898958
07/04/13 09:13 PM
07/04/13 09:13 PM
Joined: Jul 2000
Posts: 48,169
near Yosemite
Marian Offline
Global Moderator
Marian  Offline
Global Moderator
Sonic Boomer

Joined: Jul 2000
Posts: 48,169
near Yosemite
That's great info, Drac. I didn't know about Chameleon and am very glad to find out about it. thumbsup

Re: My computer is messed up [Re: Cathy1] #898960
07/04/13 09:18 PM
07/04/13 09:18 PM
Joined: Apr 2006
Posts: 7,696
The Country
Winfrey Offline
BAAG Specialist
Winfrey  Offline
BAAG Specialist

Joined: Apr 2006
Posts: 7,696
The Country
Me too!! I booked marked that link
thanks Drac


Would that I could be the peacemaker in your soul that I might turn the discord and the rivalry of your elements into oneness and melody
Gibran
Re: My computer is messed up [Re: Cathy1] #898963
07/04/13 09:24 PM
07/04/13 09:24 PM
Joined: May 2003
Posts: 7,767
Calgary Alberta Canada
Cathy1 Offline OP
BAAG Specialist
Cathy1  Offline OP
BAAG Specialist

Joined: May 2003
Posts: 7,767
Calgary Alberta Canada
I ran malwarebytes and it found 2 objects. I removed them and I hope everythings ok now.
Thank you everyone for your help.


" If Cornoil Comes From Corn
Where Doe's Babyoil Come From "
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