If I try to use IE 10, I hit the button to launch the 3D player, I check the user agreement button, click on install planner, get to a screen that says "please wait while player downloads" and while the hourglass does it's thing, all I see is a white screen with the outline of a small box. That's it, I go no further.
If I use Firefox, I get a bit further: I get to a screen that says "loading 20-20 Virtual Planner, please wait". Then some choices come up about the type of the floor and wall covering; when I make my selections, it's back to a mostly blank page with nothing happening and the "loading 20-20 virtual planner" message again. I see no EULA along the way.
Jenny100, I got the email saying you had posted on this topic, but I can't find your message on this thread. Yes, the link you posted is the one I'm talking about.
The answer is....chocolate! Who cares what the question is.....