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#905709 - 08/04/13 10:24 AM MSN security code
JIMMYK Offline
Settled Boomer

Registered: 04/26/06
Posts: 229
Loc: JACKSON N.J.
Hi, anyone having trouble with this new security number that has to be put in to get to your email?Keep putting codes in but it tells me it is the wrong code!This is the outlook for MSN.Any help or suggestions would be appreciated!

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#905716 - 08/04/13 10:57 AM Re: MSN security code [Re: JIMMYK]
Draclvr Offline
Adept Boomer

Registered: 06/03/05
Posts: 10032
Loc: In Missouri near St. Louis
Jimmy, are you talking about Outlook.com, Microsoft's new email program that is replacing Hotmail? It doesn't have anything to do with MSN though. Not sure what you're talking about.
_________________________
Gardening is better than therapy. Plus you get tomatoes.

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#905717 - 08/04/13 10:59 AM Re: MSN security code [Re: JIMMYK]
Jenny100 Offline
GB Reviewer Glitches Moderator
Sonic Boomer

Registered: 10/24/00
Posts: 35472
Loc: southeast USA
I don't use MSN Outlook, but I've had problems logging in on other sites when my web browser was blocking their scripting and/or they were using a newer (or different) version of Java than what their site was using. This happened more often with a Mac though. I've also had this problem with Firefox on a Mac when nothing seemed to be blocked -- but when using a different web browser (like Opera, Seamonkey, or Safari) on the same Mac, logging in worked fine. Firefox on a Mac is really annoying sometimes.

It could also be that the MSN server is having problems and you'll be able to log in after it's fixed.

But for now, see if you have a better result using a different web browser. If you're using IE, try Firefox or Opera. If you're using Firefox, try IE or Opera (or whatever web browser looks good).

If you have Java or scripting disabled, try temporarily enabling it and see if you're able to log in.

Draclvr seems to know more about Outlook and MSN than I do. So you might want to check that what you're logging into the correct site with the correct username and password.

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#905736 - 08/04/13 12:08 PM Re: MSN security code [Re: Jenny100]
JIMMYK Offline
Settled Boomer

Registered: 04/26/06
Posts: 229
Loc: JACKSON N.J.
Draclvr-it is Outlook but Microsoft has added a code as extra security-they send it to your email but if you cannot get into your email how do you enter the correct code?I am using explorer 8.


Edited by JIMMYK (08/04/13 12:09 PM)

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#905743 - 08/04/13 12:19 PM Re: MSN security code [Re: JIMMYK]
mj2c Online   shocked
Settled Boomer

Registered: 12/06/07
Posts: 920
I haven't been given an extra security code. You sure the email isnt a scam?

I don't use MSN Outlook myself but I've just tried it and I logged in with just my email address and password.


Edited by mj2c (08/04/13 12:21 PM)

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#905751 - 08/04/13 12:36 PM Re: MSN security code [Re: JIMMYK]
InlandAZ Offline
Glitches Forum Moderator
BAAG Specialist

Registered: 08/14/02
Posts: 6817
Loc: Arizona
Originally Posted By: JIMMYK
Draclvr-it is Outlook but Microsoft has added a code as extra security-they send it to your email but if you cannot get into your email how do you enter the correct code?I am using explorer 8.


I've had similar issues with Microsoft email accounts (e.g. Hotmail and MSN) they're a total mess, and support is nonexistent. They are literally daft.

It's the same sort of deal, request a security code to my phone or alternate email address, and of course none ever arrives. Open a ticket to support; they'll advise resetting the account and logging in with a onetime security code, which also never arrives.

Pestering them does no good, they just refer you to step 1, and it’s an endless loop.

I'm pretty much done with anything MS does these days.

The issue seems to be related to the device you login with. If the device is unknown, it starts a process that eventually leads to the account being blocked. Support will deny that there is any issue with the account, in spite of being sent images of the "this account is blocked" message.


This seems to be pretty obvious - apparently not, if you work for support:

Sign-in is blocked
Sign-in with --------@hotmail.com is blocked for one of these reasons:
Someone entered the wrong password too many times.
If you signed up for this account through an organization, you might not be able to use it yet.



Edited by InlandAZ (08/04/13 12:40 PM)

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#905758 - 08/04/13 01:47 PM Re: MSN security code [Re: JIMMYK]
Draclvr Offline
Adept Boomer

Registered: 06/03/05
Posts: 10032
Loc: In Missouri near St. Louis
Wow, that's ridiculous. I have two Outlook.com email accounts and I've gotten nothing like that from them. Supposedly they will be - if they haven't already - transitioning all Hotmail accounts over to Outlook.com.

I log into them from several different devices and still don't get any of these notices.
_________________________
Gardening is better than therapy. Plus you get tomatoes.

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#905759 - 08/04/13 01:50 PM Re: MSN security code [Re: JIMMYK]
InlandAZ Offline
Glitches Forum Moderator
BAAG Specialist

Registered: 08/14/02
Posts: 6817
Loc: Arizona
The account was converted, but the alias (Hotmail) still exists. That's the one that's locked out.

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#905864 - 08/05/13 01:39 AM Re: MSN security code [Re: InlandAZ]
Homer6 Offline
BAAG Specialist

Registered: 04/18/02
Posts: 5549
Loc: Oklahoma, USA
I use Outlook but get my e-mails through my ISP, not MSN. Actually, my ISP uses Google for e-mail service and it's been working well.
_________________________
If something gets your goat, it just proves you have a goat to get.

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#906196 - 08/06/13 04:35 PM Re: MSN security code [Re: Homer6]
JIMMYK Offline
Settled Boomer

Registered: 04/26/06
Posts: 229
Loc: JACKSON N.J.
How do you do this and if i want a different browser what do you recommend and can i get my emails that i have now with the new browser?I am sick of MSN!!

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#906227 - 08/06/13 06:32 PM Re: MSN security code [Re: JIMMYK]
InlandAZ Offline
Glitches Forum Moderator
BAAG Specialist

Registered: 08/14/02
Posts: 6817
Loc: Arizona
Originally Posted By: JIMMYK
How do you do this and if i want a different browser what do you recommend and can i get my emails that i have now with the new browser?I am sick of MSN!!


Are you saying that you're using MSN Explorer?

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#906230 - 08/06/13 07:08 PM Re: MSN security code [Re: InlandAZ]
JIMMYK Offline
Settled Boomer

Registered: 04/26/06
Posts: 229
Loc: JACKSON N.J.
Yes-explorer 8.

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#906231 - 08/06/13 07:34 PM Re: MSN security code [Re: JIMMYK]
InlandAZ Offline
Glitches Forum Moderator
BAAG Specialist

Registered: 08/14/02
Posts: 6817
Loc: Arizona
I think you're talking about Internet Explorer, MSN Explorer is a different product.

Have you tried logging into your email from the URL below?

Mail.Live.Com

If your email account ends with hotmail.com, try replacing it with msn.com...

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#906243 - 08/06/13 08:10 PM Re: MSN security code [Re: InlandAZ]
JIMMYK Offline
Settled Boomer

Registered: 04/26/06
Posts: 229
Loc: JACKSON N.J.
that url brings me to my wife's account which is working and we have msn.com at the end.I cannot get to my account!

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#906256 - 08/06/13 10:05 PM Re: MSN security code [Re: JIMMYK]
oldbroad Offline
Addicted Boomer

Registered: 04/01/06
Posts: 1166
Loc: Chicago
I just went through this recently but already can't remember it too well. You need to put an "alternate email address" (use your wife's if hers is working). Have your code emailed to your wife's email address, then you can type the code where you need to, to get to your account.

I haven't had to put a code to access my email though, just my actual account (like to look at my billing info). I had to do it more than once. It seems like each time you try to access it, they send a new code.

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