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Big Fish Forum Update #907420
08/12/13 12:04 PM
08/12/13 12:04 PM
Joined: Jan 2004
Posts: 83,238
In the Naughty Corner
BrownEyedTigre Offline OP
The Sassy Admin and PR Liaison
BrownEyedTigre  Offline OP
The Sassy Admin and PR Liaison
Sonic Boomer

Joined: Jan 2004
Posts: 83,238
In the Naughty Corner

Quote:
Dear Big Fish Community,

Over the years, our forums have been one of the key ways we communicate with you, and have served as an integral source for game-play help. We have always strived to provide you with the best experience possible, and we value your input and dialogue. Unfortunately, our current forums just haven’t been meeting our expectations of providing a first-rate customer experience.

Recent attempts to upgrade our forums highlighted certain critical issues that cannot be resolved forcing us to abandon the new solution, and we simply cannot continue to sustain our current forums while also maintaining a positive customer experience.

As you may know, our current forums have been unstable for quite some time. In order to shore up and scale our existing forums, we have made the difficult decision to remove Chit Chat Corner and other general forums in order to maintain a very critical forums service – the game forums. We will continue to create, support, and maintain our game-specific forums so you will have continued access to game hints and tips from both Big Fish and other players.

Beginning Tuesday, August 13th at 3:30pm PST, our forums will enter maintenance mode so we can modify our service and address key technical and performance issues. When the maintenance is complete, the game forums will return but all other general forums will have been retired. We estimate the maintenance period may last several days.

We’re committed to providing great games and great game-related experiences. We invite you to complete this survey and let us know what type of community engagement and social sharing you’d like to see in the future. Additionally, we encourage you to visit a dedicated news and forums site at Game Boomers if you would like to participate in their forums community.

We appreciate your support and understanding.

Sincerely,
The Big Fish Team


There is another announcement here.


Don't feed the Trolls
Re: Big Fish Forum Update [Re: BrownEyedTigre] #907422
08/12/13 12:15 PM
08/12/13 12:15 PM
Joined: Dec 1999
Posts: 69,973
MaG Offline
Sonic Boomer
MaG  Offline
Sonic Boomer

Joined: Dec 1999
Posts: 69,973
Wow! eek

Re: Big Fish Forum Update [Re: BrownEyedTigre] #907423
08/12/13 12:15 PM
08/12/13 12:15 PM
Joined: Jul 2000
Posts: 48,169
near Yosemite
Marian Offline
Global Moderator
Marian  Offline
Global Moderator
Sonic Boomer

Joined: Jul 2000
Posts: 48,169
near Yosemite
Thanks for letting us know, Ana; it's good to know when this will occur. wave

Re: Big Fish Forum Update [Re: BrownEyedTigre] #907449
08/12/13 05:04 PM
08/12/13 05:04 PM
Joined: Jan 2009
Posts: 2,222
Canal Fulton, OH
Sparkle Offline
Addicted Boomer
Sparkle  Offline
Addicted Boomer

Joined: Jan 2009
Posts: 2,222
Canal Fulton, OH
I'm sure there will be many who will be disappointed. But understand the need to provide for the basic purpose of the site.

Re: Big Fish Forum Update [Re: BrownEyedTigre] #907452
08/12/13 05:41 PM
08/12/13 05:41 PM
Joined: Jul 2006
Posts: 1,187
Sacramento, CA
Sly One Offline
Addicted Boomer
Sly One  Offline
Addicted Boomer

Joined: Jul 2006
Posts: 1,187
Sacramento, CA
Thank you Ana.

Barbara

Re: Big Fish Forum Update [Re: Sly One] #907500
08/12/13 09:48 PM
08/12/13 09:48 PM
Joined: Nov 2000
Posts: 34,287
United Kingdom
Mad Offline
Sonic Boomer
Mad  Offline
Sonic Boomer

Joined: Nov 2000
Posts: 34,287
United Kingdom
thanks BrownEyedTigre yes


Time : The Most Precious Commodity
Re: Big Fish Forum Update [Re: BrownEyedTigre] #907508
08/12/13 10:14 PM
08/12/13 10:14 PM
Joined: Aug 2013
Posts: 4
North Texas, USA
yowzasma Offline
Junior Boomer
yowzasma  Offline
Junior Boomer

Joined: Aug 2013
Posts: 4
North Texas, USA
I am trying to get used to a new forum. I can fully understand our Big Fish doing what they have to do so that we can continue to have our game reviews but am curious as to whether or not we will be able to peer help some stuck fishies.
Also is "Live Chat" CS going to come back soon?


Don't do today what you can put off till tomorrow wink
Re: Big Fish Forum Update [Re: yowzasma] #907509
08/12/13 10:24 PM
08/12/13 10:24 PM
Joined: Jul 2000
Posts: 48,169
near Yosemite
Marian Offline
Global Moderator
Marian  Offline
Global Moderator
Sonic Boomer

Joined: Jul 2000
Posts: 48,169
near Yosemite
welcome to GameBoomers, yowzasma.

The game forums are going to continue at Big Fish and I imagine that folks will be able to help one another there. You can always ask for help here too if you get stuck (which happens to all of us from time to time). smile

I haven't heard as to when Live Chat will be back up and running, but I would think it won't be too long before it's available. And I would be happy to post here and let you know when I see that it is available again. wave

Re: Big Fish Forum Update [Re: BrownEyedTigre] #907544
08/13/13 02:28 AM
08/13/13 02:28 AM
Joined: Jun 2010
Posts: 10,027
Greece
Haroula Offline
Adept Boomer
Haroula  Offline
Adept Boomer

Joined: Jun 2010
Posts: 10,027
Greece
Thanks Ana wave


I change all my passwords to "incorrect". So whenever I forget, it says, "your password is incorrect".

Re: Big Fish Forum Update [Re: BrownEyedTigre] #907577
08/13/13 08:58 AM
08/13/13 08:58 AM
Joined: Feb 2000
Posts: 1,691
Hiding Under a Rock
gamenut Offline
Addicted Boomer
gamenut  Offline
Addicted Boomer

Joined: Feb 2000
Posts: 1,691
Hiding Under a Rock
I think is good to trim things down a bit-BUT what I really wish they'd do is TRIM the awful Game Manager 'App'. Just have one that doesn't take up 1/2 your screen(even when you've used the arrows top/bottom to shrink it a bit(a VERY tiny bit) when you want to use another program but still keep an eye on your game download progress(which is never consistant-and with the newest version, slower than ever). Just give me a GM without telling me about the other games or 'specials'-get rid of that annoying page hogging 'For New Members' pop-up- just a GM that shows the que and progress, and also shows the other games you have downloaded at that time to play. Period.! Don't need it hogging my pc's resources. If need to know about other games just go to the website...whenever without having to need it in the game manager!. In the que where you're downloading they started loading it up with graphics of games that keep changing while you're trying to get your game downloaded...so when they had that I had to click on each one of those until there were no more-that helped a bit with the less time downloading-but they still run them on the bottom of the regular Games you've got downloaded to play screen. Don't need that.
Now they've also got 'Streaming' or whatever it's called now-Instant Play?--don't need it on the GM-the info is at the WEBSITE. I don't need a WEBSITE for a GM.! I'm probably the only person that has been bothered by this stuff but it's a real problem for me....and with this newest GM and all it's new additions AND sever games not completing their downloads/intalling/activating...and taking forever...and then (after having played the demo fine -once it got downloaded...)the full game won't run correctly-this may be a deal breaker for me to continue using BF. Which will really bite.-for me. because almost every game in the past few years since i have been a memeber has been enjoyable (i like them creepy!). I am wondering if they need to develop another GM-in other words have one for PC and one for Mobiles. I don't play games on anything except my pc/laptop. just use the mobile for txt and voice-too expensive othrwise for me for anything else....
SO--maybe while they're trimming the Forums they can TRIM THE GAME MANAGER!-and while I'm at it..those Collector editions- and then later the same game as a SE offered as a 'New Game', it's not, it's the same Game-just without that extra music or screen savers, etc. I wish they'd have the FULL game (the regular game AND the 'Bonus Play" as a game-this if someone wants the Extras associated with that game have them available-in a seperate pkg to pay for and download. -again, less hogging on whatever device you're going to use-

Last edited by gamenut; 08/13/13 09:09 AM.
Re: Big Fish Forum Update [Re: BrownEyedTigre] #907585
08/13/13 09:51 AM
08/13/13 09:51 AM
Joined: Jan 2004
Posts: 83,238
In the Naughty Corner
BrownEyedTigre Offline OP
The Sassy Admin and PR Liaison
BrownEyedTigre  Offline OP
The Sassy Admin and PR Liaison
Sonic Boomer

Joined: Jan 2004
Posts: 83,238
In the Naughty Corner
Gamenut, I am sorry you do not like the game manager but the most efficient way is to have one GM that covers everything and you can choose to use whatever features you like and ignore those you do not. They have in the past made old versions available if someone asks them for it, but I do not know if they are still offering that. Please contact them here for assistance.

Have a happy day!

Ana wave


Don't feed the Trolls
Re: Big Fish Forum Update [Re: BrownEyedTigre] #907687
08/13/13 11:43 PM
08/13/13 11:43 PM
Joined: Apr 2006
Posts: 4,944
Nova Scotia
Flo NS Offline
Addicted Boomer
Flo NS  Offline
Addicted Boomer

Joined: Apr 2006
Posts: 4,944
Nova Scotia
I basically only go to the forums for game tips, so that doesn't bother me.

Re: Big Fish Forum Update [Re: Flo NS] #907698
08/14/13 01:11 AM
08/14/13 01:11 AM
Joined: Apr 2002
Posts: 5,588
Oklahoma, USA
Homer6 Offline
BAAG Specialist
Homer6  Offline
BAAG Specialist

Joined: Apr 2002
Posts: 5,588
Oklahoma, USA
There are going to be a lot of upset people because of BF's decision. They won't care why it's done, only that it's done. They will feel BF doesn't care about their customers simply because BF no longer has a general forum. They won't consider that the forum BF provided was at BF's expense, and it was up to BF whether or not the forum continued.

Forums are a nice place to visit, if run properly. But if they can no longer be maintained, they can no longer be maintained. And it's no slight on any customer who does business with that site.

I do feel for the Mods at BF, though, because it's going to be a nightmare at first. They'll have to constantly remind people the game threads aren't general forums and topics must stick to the threads title.

Last edited by Homer6; 08/14/13 01:12 AM.

If something gets your goat, it just proves you have a goat to get.
Re: Big Fish Forum Update [Re: Homer6] #907732
08/14/13 07:21 AM
08/14/13 07:21 AM
Joined: Nov 2000
Posts: 34,287
United Kingdom
Mad Offline
Sonic Boomer
Mad  Offline
Sonic Boomer

Joined: Nov 2000
Posts: 34,287
United Kingdom
The excellent Customer Service they provide is the most important aspect for BigFish to retain, in my opinion praise

Running a Games Forum as well is a bonus !! yes


Time : The Most Precious Commodity
Re: Big Fish Forum Update [Re: BrownEyedTigre] #907764
08/14/13 09:56 AM
08/14/13 09:56 AM
Joined: Jan 2004
Posts: 83,238
In the Naughty Corner
BrownEyedTigre Offline OP
The Sassy Admin and PR Liaison
BrownEyedTigre  Offline OP
The Sassy Admin and PR Liaison
Sonic Boomer

Joined: Jan 2004
Posts: 83,238
In the Naughty Corner
Agreed Mad. The only thing they are closing is their non-game chit chat forum. This enables them to focus on things game-related which is really what it's all about anyways.

Ana wave


Don't feed the Trolls
Re: Big Fish Forum Update [Re: BrownEyedTigre] #907780
08/14/13 11:44 AM
08/14/13 11:44 AM
Joined: Aug 2013
Posts: 4
North Texas, USA
yowzasma Offline
Junior Boomer
yowzasma  Offline
Junior Boomer

Joined: Aug 2013
Posts: 4
North Texas, USA
Thank you BrownEyedTigre ,Mad & Homer6 smile
I'm with Big Fish also smile
+ I'm getting used to the new GM and sort of liking it ! Have bought games using it , even using the pcc and sale codes. It is convenient to be able to look up my purchased games without going to my account smile BUT, geee I wish BF would put a little check box of some sort next to each game so we could mark it played or not :/


Don't do today what you can put off till tomorrow wink
Re: Big Fish Forum Update [Re: BrownEyedTigre] #907785
08/14/13 11:52 AM
08/14/13 11:52 AM
Joined: Jan 2004
Posts: 83,238
In the Naughty Corner
BrownEyedTigre Offline OP
The Sassy Admin and PR Liaison
BrownEyedTigre  Offline OP
The Sassy Admin and PR Liaison
Sonic Boomer

Joined: Jan 2004
Posts: 83,238
In the Naughty Corner
welcome to GameBoomers yowzasma!

Ana wave


Don't feed the Trolls
Re: Big Fish Forum Update [Re: BrownEyedTigre] #907849
08/14/13 05:44 PM
08/14/13 05:44 PM
Joined: Mar 2007
Posts: 908
KY
C
carlahelp Offline
Settled Boomer
carlahelp  Offline
Settled Boomer
C

Joined: Mar 2007
Posts: 908
KY
I'm with the others. I use the forums for game help and never got into word forums or chitchat. I am very glad to see the game forums separate because it was getting where you couldn't find any help or hints. They also have the best customer service of any business I have dealt with., I have been with BFG for many years and wouldn't change. I'm sorry others felt the they had to leave.


carlahelp

Last edited by carlahelp; 08/15/13 07:43 AM.
Re: Big Fish Forum Update [Re: BrownEyedTigre] #907931
08/15/13 08:03 AM
08/15/13 08:03 AM
Joined: Oct 2000
Posts: 1,286
FORT PIERCE, FLORIDA USA
PATSY Offline
Addicted Boomer
PATSY  Offline
Addicted Boomer

Joined: Oct 2000
Posts: 1,286
FORT PIERCE, FLORIDA USA
whatever BFG does is good for me. You all are my companions from 7:30am until 11:30 pm every day. I love all of you! Thanks!


PATSY
Re: Big Fish Forum Update [Re: PATSY] #908013
08/15/13 04:53 PM
08/15/13 04:53 PM
Joined: Jul 2000
Posts: 48,169
near Yosemite
Marian Offline
Global Moderator
Marian  Offline
Global Moderator
Sonic Boomer

Joined: Jul 2000
Posts: 48,169
near Yosemite
Originally Posted By: PATSY
whatever BFG does is good for me. You all are my companions from 7:30am until 11:30 pm every day. I love all of you! Thanks!


flowers We are glad you are here, Patsy. smile

Re: Big Fish Forum Update [Re: BrownEyedTigre] #908017
08/15/13 06:01 PM
08/15/13 06:01 PM
Joined: Oct 2000
Posts: 1,286
FORT PIERCE, FLORIDA USA
PATSY Offline
Addicted Boomer
PATSY  Offline
Addicted Boomer

Joined: Oct 2000
Posts: 1,286
FORT PIERCE, FLORIDA USA
Ihank you Marian. My cancer may be in remission. I'm so happy.


PATSY
Re: Big Fish Forum Update [Re: PATSY] #908023
08/15/13 07:25 PM
08/15/13 07:25 PM
Joined: Jul 2000
Posts: 48,169
near Yosemite
Marian Offline
Global Moderator
Marian  Offline
Global Moderator
Sonic Boomer

Joined: Jul 2000
Posts: 48,169
near Yosemite
What a blessing. That is wonderful news. Positive thoughts for you. hearts

Re: Big Fish Forum Update [Re: PATSY] #908033
08/15/13 08:44 PM
08/15/13 08:44 PM
Joined: Oct 2001
Posts: 364
Arizona
Jeanne Offline
Settled Boomer
Jeanne  Offline
Settled Boomer

Joined: Oct 2001
Posts: 364
Arizona
I am so happy for you, Patsy!

Re: Big Fish Forum Update [Re: Jeanne] #908038
08/15/13 09:01 PM
08/15/13 09:01 PM
Joined: Jul 2000
Posts: 48,169
near Yosemite
Marian Offline
Global Moderator
Marian  Offline
Global Moderator
Sonic Boomer

Joined: Jul 2000
Posts: 48,169
near Yosemite
The game forums are now up and running again. wave

Re: Big Fish Forum Update [Re: BrownEyedTigre] #908048
08/15/13 10:06 PM
08/15/13 10:06 PM
Joined: Oct 2000
Posts: 1,286
FORT PIERCE, FLORIDA USA
PATSY Offline
Addicted Boomer
PATSY  Offline
Addicted Boomer

Joined: Oct 2000
Posts: 1,286
FORT PIERCE, FLORIDA USA
Thamks to all!


PATSY
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