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#907420 - 08/12/13 12:04 PM Big Fish Forum Update
BrownEyedTigre Offline
The Sassy Global Moderator PR Liaison
Sonic Boomer

Registered: 01/04/04
Posts: 64675
Loc: In the Naughty Corner

Quote:
Dear Big Fish Community,

Over the years, our forums have been one of the key ways we communicate with you, and have served as an integral source for game-play help. We have always strived to provide you with the best experience possible, and we value your input and dialogue. Unfortunately, our current forums just haven’t been meeting our expectations of providing a first-rate customer experience.

Recent attempts to upgrade our forums highlighted certain critical issues that cannot be resolved forcing us to abandon the new solution, and we simply cannot continue to sustain our current forums while also maintaining a positive customer experience.

As you may know, our current forums have been unstable for quite some time. In order to shore up and scale our existing forums, we have made the difficult decision to remove Chit Chat Corner and other general forums in order to maintain a very critical forums service – the game forums. We will continue to create, support, and maintain our game-specific forums so you will have continued access to game hints and tips from both Big Fish and other players.

Beginning Tuesday, August 13th at 3:30pm PST, our forums will enter maintenance mode so we can modify our service and address key technical and performance issues. When the maintenance is complete, the game forums will return but all other general forums will have been retired. We estimate the maintenance period may last several days.

We’re committed to providing great games and great game-related experiences. We invite you to complete this survey and let us know what type of community engagement and social sharing you’d like to see in the future. Additionally, we encourage you to visit a dedicated news and forums site at Game Boomers if you would like to participate in their forums community.

We appreciate your support and understanding.

Sincerely,
The Big Fish Team


There is another announcement here.
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#907422 - 08/12/13 12:15 PM Re: Big Fish Forum Update [Re: BrownEyedTigre]
MaG Offline
Administrator
Sonic Boomer

Registered: 12/28/99
Posts: 65784
Wow! eek

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#907423 - 08/12/13 12:15 PM Re: Big Fish Forum Update [Re: BrownEyedTigre]
Marian Offline
Moderator
Graduate Boomer

Registered: 07/04/00
Posts: 19770
Loc: near Yosemite in California
Thanks for letting us know, Ana; it's good to know when this will occur. wave

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#907449 - 08/12/13 05:04 PM Re: Big Fish Forum Update [Re: BrownEyedTigre]
Sparkle Offline
Addicted Boomer

Registered: 01/29/09
Posts: 1197
Loc: Canal Fulton, OH
I'm sure there will be many who will be disappointed. But understand the need to provide for the basic purpose of the site.

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#907452 - 08/12/13 05:41 PM Re: Big Fish Forum Update [Re: BrownEyedTigre]
Sly One Offline
Addicted Boomer

Registered: 07/12/06
Posts: 1167
Loc: Sacramento, CA
Thank you Ana.

Barbara

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#907500 - 08/12/13 09:48 PM Re: Big Fish Forum Update [Re: Sly One]
Mad Offline
True Blue Boomer

Registered: 11/21/00
Posts: 23305
Loc: United Kingdom
thanks BrownEyedTigre yes
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#907508 - 08/12/13 10:14 PM Re: Big Fish Forum Update [Re: BrownEyedTigre]
yowzasma Offline
Junior Boomer

Registered: 08/12/13
Posts: 4
I am trying to get used to a new forum. I can fully understand our Big Fish doing what they have to do so that we can continue to have our game reviews but am curious as to whether or not we will be able to peer help some stuck fishies.
Also is "Live Chat" CS going to come back soon?

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#907509 - 08/12/13 10:24 PM Re: Big Fish Forum Update [Re: yowzasma]
Marian Offline
Moderator
Graduate Boomer

Registered: 07/04/00
Posts: 19770
Loc: near Yosemite in California
welcome to GameBoomers, yowzasma.

The game forums are going to continue at Big Fish and I imagine that folks will be able to help one another there. You can always ask for help here too if you get stuck (which happens to all of us from time to time). smile

I haven't heard as to when Live Chat will be back up and running, but I would think it won't be too long before it's available. And I would be happy to post here and let you know when I see that it is available again. wave

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#907544 - 08/13/13 02:28 AM Re: Big Fish Forum Update [Re: BrownEyedTigre]
Haroula Offline
BAAG Specialist

Registered: 06/02/10
Posts: 7596
Loc: Greece
Thanks Ana wave
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#907577 - 08/13/13 08:58 AM Re: Big Fish Forum Update [Re: BrownEyedTigre]
gamenut Offline
Addicted Boomer

Registered: 02/08/00
Posts: 1558
Loc: Hiding Under a Rock
I think is good to trim things down a bit-BUT what I really wish they'd do is TRIM the awful Game Manager 'App'. Just have one that doesn't take up 1/2 your screen(even when you've used the arrows top/bottom to shrink it a bit(a VERY tiny bit) when you want to use another program but still keep an eye on your game download progress(which is never consistant-and with the newest version, slower than ever). Just give me a GM without telling me about the other games or 'specials'-get rid of that annoying page hogging 'For New Members' pop-up- just a GM that shows the que and progress, and also shows the other games you have downloaded at that time to play. Period.! Don't need it hogging my pc's resources. If need to know about other games just go to the website...whenever without having to need it in the game manager!. In the que where you're downloading they started loading it up with graphics of games that keep changing while you're trying to get your game downloaded...so when they had that I had to click on each one of those until there were no more-that helped a bit with the less time downloading-but they still run them on the bottom of the regular Games you've got downloaded to play screen. Don't need that.
Now they've also got 'Streaming' or whatever it's called now-Instant Play?--don't need it on the GM-the info is at the WEBSITE. I don't need a WEBSITE for a GM.! I'm probably the only person that has been bothered by this stuff but it's a real problem for me....and with this newest GM and all it's new additions AND sever games not completing their downloads/intalling/activating...and taking forever...and then (after having played the demo fine -once it got downloaded...)the full game won't run correctly-this may be a deal breaker for me to continue using BF. Which will really bite.-for me. because almost every game in the past few years since i have been a memeber has been enjoyable (i like them creepy!). I am wondering if they need to develop another GM-in other words have one for PC and one for Mobiles. I don't play games on anything except my pc/laptop. just use the mobile for txt and voice-too expensive othrwise for me for anything else....
SO--maybe while they're trimming the Forums they can TRIM THE GAME MANAGER!-and while I'm at it..those Collector editions- and then later the same game as a SE offered as a 'New Game', it's not, it's the same Game-just without that extra music or screen savers, etc. I wish they'd have the FULL game (the regular game AND the 'Bonus Play" as a game-this if someone wants the Extras associated with that game have them available-in a seperate pkg to pay for and download. -again, less hogging on whatever device you're going to use-


Edited by gamenut (08/13/13 09:09 AM)

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#907585 - 08/13/13 09:51 AM Re: Big Fish Forum Update [Re: BrownEyedTigre]
BrownEyedTigre Offline
The Sassy Global Moderator PR Liaison
Sonic Boomer

Registered: 01/04/04
Posts: 64675
Loc: In the Naughty Corner
Gamenut, I am sorry you do not like the game manager but the most efficient way is to have one GM that covers everything and you can choose to use whatever features you like and ignore those you do not. They have in the past made old versions available if someone asks them for it, but I do not know if they are still offering that. Please contact them here for assistance.

Have a happy day!

Ana wave
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#907687 - 08/13/13 11:43 PM Re: Big Fish Forum Update [Re: BrownEyedTigre]
Flo NS Offline
Addicted Boomer

Registered: 04/11/06
Posts: 4291
Loc: Nova Scotia
I basically only go to the forums for game tips, so that doesn't bother me.

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#907698 - 08/14/13 01:11 AM Re: Big Fish Forum Update [Re: Flo NS]
Homer6 Offline
BAAG Specialist

Registered: 04/18/02
Posts: 5490
Loc: Oklahoma, USA
There are going to be a lot of upset people because of BF's decision. They won't care why it's done, only that it's done. They will feel BF doesn't care about their customers simply because BF no longer has a general forum. They won't consider that the forum BF provided was at BF's expense, and it was up to BF whether or not the forum continued.

Forums are a nice place to visit, if run properly. But if they can no longer be maintained, they can no longer be maintained. And it's no slight on any customer who does business with that site.

I do feel for the Mods at BF, though, because it's going to be a nightmare at first. They'll have to constantly remind people the game threads aren't general forums and topics must stick to the threads title.


Edited by Homer6 (08/14/13 01:12 AM)
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#907732 - 08/14/13 07:21 AM Re: Big Fish Forum Update [Re: Homer6]
Mad Offline
True Blue Boomer

Registered: 11/21/00
Posts: 23305
Loc: United Kingdom
The excellent Customer Service they provide is the most important aspect for BigFish to retain, in my opinion praise

Running a Games Forum as well is a bonus !! yes
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#907764 - 08/14/13 09:56 AM Re: Big Fish Forum Update [Re: BrownEyedTigre]
BrownEyedTigre Offline
The Sassy Global Moderator PR Liaison
Sonic Boomer

Registered: 01/04/04
Posts: 64675
Loc: In the Naughty Corner
Agreed Mad. The only thing they are closing is their non-game chit chat forum. This enables them to focus on things game-related which is really what it's all about anyways.

Ana wave
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