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#912109 - 09/05/13 04:25 PM Printer uninstall/re-install
Mary Offline
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Registered: 11/02/99
Posts: 3653
Loc: New York
Ever since I replaced my hard drive (a week ago) I've been having problems with my Dell printer/scanner/copier. I can print and copy perfectly, but I cannot scan at all. I get a message that includes a suggestion to check my firewall to make sure the file "dleacoms.exe" is not being blocked (among other "basic" things which I've already done).
I have added this file to the "ignore" list of Microsoft Security Essentials, Malwarebytes and Norton in case one of them is blocking the file, but I still can't scan. I've shut off the printer master switch and put back on, still no scan.
I can't think of anything else except to uninstall the printer and re-install it. Is there any reason I should NOT try this?
Is there something else I can/should try?
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#912116 - 09/05/13 05:59 PM Re: Printer uninstall/re-install [Re: Mary]
Cathy1 Offline
BAAG Specialist

Registered: 05/10/03
Posts: 7187
Loc: Calgary Alberta Canada
Did you go to the printers web site and see if they have any new drivers for it ?
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#912139 - 09/05/13 10:08 PM Re: Printer uninstall/re-install [Re: Mary]
Mary Offline
Addicted Boomer

Registered: 11/02/99
Posts: 3653
Loc: New York
Cathy,
I just looked at the drivers available to download for my particular printer. The first one is for the firmware for the printer. Can I totally screw up my printer by doing these driver downloads?
At the very least, I can still print and copy from my printer right now, I just can't scan.
Are they pretty straightforward to download?
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#912141 - 09/05/13 10:26 PM Re: Printer uninstall/re-install [Re: Mary]
InlandAZ Offline
Glitches Forum Moderator
BAAG Specialist

Registered: 08/14/02
Posts: 6743
Loc: Arizona
What is the model number of your printer? I have a Dell 968 AIO, and it acts up now and then. Is it hard wired or wireless?

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#912144 - 09/05/13 11:21 PM Re: Printer uninstall/re-install [Re: Mary]
Mary Offline
Addicted Boomer

Registered: 11/02/99
Posts: 3653
Loc: New York
Inland,
My printer is a v313w. I've had many problems with the printer head right from the beginning but I learned a way around the problem and don't even think about it anymore. But something changed when I had to replace my hard drive and I think a file is being blocked somehow, a file that's used by the printer to communicate with the computer. At least that's what I THINK is going on. It is wireless capable, but it's hard-wired for my computer. I can't scan items anymore, although copying and printing are fine.
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The answer is....chocolate! Who cares what the question is.....

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#912150 - 09/06/13 12:29 AM Re: Printer uninstall/re-install [Re: Mary]
Draclvr Online   content
BAAG Specialist

Registered: 06/03/05
Posts: 9701
Loc: In Missouri near St. Louis
That sounds like a driver issue. I can connect my HP printer and it will print and copy just fine. But in order to have the ability to scan, I need to install the drivers from HP.
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#912218 - 09/06/13 09:01 AM Re: Printer uninstall/re-install [Re: Mary]
Jenny100 Offline
GB Reviewer Glitches Moderator
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Registered: 10/24/00
Posts: 35222
Loc: southeast USA
Originally Posted By: Mary
I have added this file to the "ignore" list of Microsoft Security Essentials, Malwarebytes and Norton

Microsoft Security Essentials and Norton are both antivirus.
It's not a good idea to run two antivirus which use real-time protection at the same time.

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#912219 - 09/06/13 09:03 AM Re: Printer uninstall/re-install [Re: Mary]
Draclvr Online   content
BAAG Specialist

Registered: 06/03/05
Posts: 9701
Loc: In Missouri near St. Louis
Ah, gee, I didn't even catch that Mary was running two anti-virus programs. I'm surprised her computer is running at all! I just worked on a laptop that had both Norton and AVG running... what a mess.

I looked at the page for the drivers and there are drivers for Windows 7 and Windows 8. Have you downloaded them? If you're using the installation CD that came with the printer, it may not have the most recent drivers.
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#912220 - 09/06/13 09:37 AM Re: Printer uninstall/re-install [Re: Mary]
Mary Offline
Addicted Boomer

Registered: 11/02/99
Posts: 3653
Loc: New York
Jenny,
I forgot about Microsoft Security Essentials being another anti-virus. I think it got installed when I re-installed Microsoft Office after getting my new hard drive. I've uninstalled it.
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The answer is....chocolate! Who cares what the question is.....

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#912221 - 09/06/13 09:42 AM Re: Printer uninstall/re-install [Re: Mary]
Mary Offline
Addicted Boomer

Registered: 11/02/99
Posts: 3653
Loc: New York
Draclvr,
I just found a 40MB download for Dell Inkjet printers. I'll download and see if it helps at all.
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#912231 - 09/06/13 10:00 AM Re: Printer uninstall/re-install [Re: Mary]
Jenny100 Offline
GB Reviewer Glitches Moderator
Sonic Boomer

Registered: 10/24/00
Posts: 35222
Loc: southeast USA
Make sure the drivers are appropriate for your model number printer/scanner.

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#912246 - 09/06/13 10:55 AM Re: Printer uninstall/re-install [Re: Mary]
Mary Offline
Addicted Boomer

Registered: 11/02/99
Posts: 3653
Loc: New York
Since my printer is a v313w model, it looks like this driver would pertain to my machine: Dell Inkjet Drivers - Printers - Dell V310-V510 Series

However, this is an older download, from 2010; does that make a difference? I'm pretty sure I never downloaded it.
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The answer is....chocolate! Who cares what the question is.....

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#912250 - 09/06/13 11:15 AM Re: Printer uninstall/re-install [Re: Mary]
InlandAZ Offline
Glitches Forum Moderator
BAAG Specialist

Registered: 08/14/02
Posts: 6743
Loc: Arizona
Originally Posted By: Mary
Inland,
My printer is a v313w. I've had many problems with the printer head right from the beginning but I learned a way around the problem and don't even think about it anymore. But something changed when I had to replace my hard drive and I think a file is being blocked somehow, a file that's used by the printer to communicate with the computer. At least that's what I THINK is going on. It is wireless capable, but it's hard-wired for my computer. I can't scan items anymore, although copying and printing are fine.


Do you see your PC in a list of available PC's when you begin the scan process? If you've defined a PIN number for your PC you may have to provide that as well.

If not, this sounds similar to my issue - the name list becomes corrupted and I have to reset the printer to factor defaults. Mine is used as a network printer, but it will not connect directly to the router. To reconnect it I have to hardwire the printer and reinstall the software to regain access.

Here's the Manual for your printer (not sure if you have it or not) -

Dell V310 User Guide

Page 85 contains a troubleshooting section and page 21 describes resetting the printer to factory defaults.

The firmware downloads you've mentioned are for WiFi. If you're not scanning over a network you probably don't need those. Do download and install the latest drivers.

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#912263 - 09/06/13 12:29 PM Re: Printer uninstall/re-install [Re: Mary]
Draclvr Online   content
BAAG Specialist

Registered: 06/03/05
Posts: 9701
Loc: In Missouri near St. Louis
Mary, here is the page for downloading drivers specific to your printer. You will need to select your operating system. These drivers are from 2012

http://www.dell.com/support/troubleshooting/us/en/19/Product/dell-v313w
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#912266 - 09/06/13 12:45 PM Re: Printer uninstall/re-install [Re: Mary]
Mary Offline
Addicted Boomer

Registered: 11/02/99
Posts: 3653
Loc: New York
I found printer drivers that are for OS "Deployment". I found them on this Dell site: http://www.dell.com/support/drivers/us/en/19/Product/dell-v313w
I'm not exactly sure what "deployment" means in this situation.
Should I download that driver?


Also, this download on the Windows update site:
Dell Inkjet Drivers - Printers - Dell V310-V510 Series
Download size: 40.9 MB
Update type: Optional
Dell Inkjet Drivers Printers software update released in May 2010

Edit: Draclvr, I see you found one of the sites I did. I didn't see your post before I submitted mine.
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