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#912273 - 09/06/13 01:31 PM Re: Printer uninstall/re-install [Re: Mary]
Draclvr Offline
Adept Boomer

Registered: 06/03/05
Posts: 10152
Loc: In Missouri near St. Louis
The download size of the 2012 drivers fro your printer is 69.9 MB. These are the drivers you want.
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#912294 - 09/06/13 04:00 PM Re: Printer uninstall/re-install [Re: Mary]
Mary Offline
Addicted Boomer

Registered: 11/02/99
Posts: 3653
Loc: New York
Okay, I've tried all the suggestions...and I still can't scan.
I think I may uninstall the printer and try a fresh install.
I tried calling my computer shop but whoever I got on the phone just told me that they don't offer any support for printers and he had no ideas for me.
Well, I guess I can live without a scanner...but I really don't want to. frown
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#912303 - 09/06/13 04:44 PM Re: Printer uninstall/re-install [Re: Mary]
InlandAZ Offline
Glitches Forum Moderator
BAAG Specialist

Registered: 08/14/02
Posts: 6851
Loc: Arizona
Let us know how it goes, Dell printers can be very frustrating. scared

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#912318 - 09/06/13 09:24 PM Re: Printer uninstall/re-install [Re: Mary]
oldbroad Offline
Addicted Boomer

Registered: 04/01/06
Posts: 1198
Loc: Chicago
"I've had many problems with the printer head right from the beginning but I learned a way around the problem and don't even think about it anymore."

Mary, I'd like to know the "way around the problem". I think I killed my print head by cleaning a part of it that I shouldn't have. I can't copy, print, scan, or fax anymore. My printer is a V515W. I had to have the print head replaced before I could even use the printer out of the box. They are now discontinued and Dell doesn't seem to have parts for them. Amazon has a print head for $75.00. I thought the thing cost 5 or 10 bucks. It is just a cheap piece of plastic. I haven't decided what to do about it and have just been going without.

Do all printers come with the removable print head now? Neither of the printers I had before this one did.

Can I have ruined the print head by cleaning a wrong part of it?

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#912324 - 09/06/13 10:40 PM Re: Printer uninstall/re-install [Re: Mary]
Mary Offline
Addicted Boomer

Registered: 11/02/99
Posts: 3653
Loc: New York
oldbroad,
My printhead "problem": Every now and then when I try to print something, I get a message saying that there is a "printhead error" and to check the manual on how to re-seat the printhead...I think that's what it says. No matter what I did it just kept coming back and not letting me print.
I discovered if I just opened the top of the printer and waited until the ink cartridges moved into position and then closed the lid, all was well again.
I don't know if this works for everyone, but I knew my printhead was fairly new and clean as a whistle, so I just made sure it was seated correctly and continued with my "system". TONS of Dell printers at the same time were having the same problems. Dell did nothing to help its customers.
Since I really didn't do much to my printhead at all, I really can't answer your question about whether you could have ruined your printhead.

I wish you luck!
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The answer is....chocolate! Who cares what the question is.....

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#912325 - 09/06/13 10:53 PM Re: Printer uninstall/re-install [Re: Mary]
InlandAZ Offline
Glitches Forum Moderator
BAAG Specialist

Registered: 08/14/02
Posts: 6851
Loc: Arizona
Quote:
Can I have ruined the print head by cleaning a wrong part of it?


I suppose you could have damaged the contacts. Sometimes it's cheaper to purchase a new printer than it is to repair an old one. If you shop the sales, you can actually purchase a new printer for less money than it costs to replace the ink.

There's one on eBay for $49.95 - New Genuine Dell V515 V515W Inkjet Printer Head

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#912334 - 09/07/13 12:01 AM Re: Printer uninstall/re-install [Re: Mary]
oldbroad Offline
Addicted Boomer

Registered: 04/01/06
Posts: 1198
Loc: Chicago
Mary, unfortunately that had never worked for me. I kept getting errors and having to take it out and put it back and it would still give me the error.

Inland, thanks for that link. I still don't know if it's worth it. As you say, there are some pretty cheap printers out there and I'm not really sure if a new print head will solve the problem. I hate to spend that money and find out it doesn't. On the other hand, the print quality of the printer is really excellent. And I believe it is compatible with my old camera card although I never did try it out.

Decisions, decisions.

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#912340 - 09/07/13 01:19 AM Re: Printer uninstall/re-install [Re: oldbroad]
Homer6 Online   content
BAAG Specialist

Registered: 04/18/02
Posts: 5565
Loc: Oklahoma, USA
Perhaps, if your printer has the feature, the print head needs aligned. This is a feature our HP printer has and occurs automatically when the ink cartridges are replaced. It's also something that can be done even if the cartridges haven't been changed.

I don't know what occurs during alignment but a test page is printed then placed on the scanning bed. The printer then goes through a series of checks, the print head seems to be moving during this time, which I imagine the printer is comparing what's on the test page with the paper in the printer to make sure the head prints according to programmed parameters and is positioned correctly to do so.

As to not being able to scan something, that wouldn't have anything to do with the print head, at least it doesn't on our printer. I would imagine the major cause of this problem would be troubles with the printer drivers. And getting the scanned item to the HD dependent on how the printer connects to the computer.
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#912346 - 09/07/13 03:13 AM Re: Printer uninstall/re-install [Re: Mary]
Geo Offline
Addicted Boomer

Registered: 06/01/05
Posts: 2338
Loc: Michigan
I totally agree with InlandAZ.If you buy ink and say also buy a backup cartridge,you could get a new printer for less than that ink!!
Example-( http://www.walmart.com/ip/HP-Deskjet-2512-All-in-One-Printer/20690017 ).

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#912396 - 09/07/13 11:00 AM Re: Printer uninstall/re-install [Re: Mary]
Mary Offline
Addicted Boomer

Registered: 11/02/99
Posts: 3653
Loc: New York
oldbroad,
One thing to think about: if you are considering the new Dell printer that Inland linked to, please read up reviews on the machine. Back when I got my 313 (several years back), I saw that people were having problems with the 515, also.

I would never buy another Dell printer.
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The answer is....chocolate! Who cares what the question is.....

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#912440 - 09/07/13 06:41 PM Re: Printer uninstall/re-install [Re: Mary]
oldbroad Offline
Addicted Boomer

Registered: 04/01/06
Posts: 1198
Loc: Chicago
Inland's link is for a printer head, not a printer Mary. I already have the 515, that's the problem.

Did you get your problem sorted out yet? I know when I tried uninstall and reinstall and downloading drivers, none of that worked.

Hi Homer! Thanks Geo!

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