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#913347 - 09/12/13 01:03 PM What's up with BF Support
exalthim2 Offline
Addicted Boomer

Registered: 06/17/05
Posts: 1416
Loc: Beach Park, Il.
I have tried yesterday and today to contact live support at BF regading my purchases but the message comes up is that due to high demand across other primary support channels, live chat is closed. Is there some other way to I should be contacting them to get my problems resolved/

kim
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#913351 - 09/12/13 01:12 PM Re: What's up with BF Support [Re: exalthim2]
Marian Offline
Moderator
Graduate Boomer

Registered: 07/04/00
Posts: 19576
Loc: near Yosemite in California
I am not sure about the status of Live Chat and why they are unavailable, but I wrote to Big Fish last night via email about the punchcard problem and have had a response from them already. My punchcard now looks normal too, so they are indeed working on the problem. wave

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#913356 - 09/12/13 01:35 PM Re: What's up with BF Support [Re: exalthim2]
exalthim2 Offline
Addicted Boomer

Registered: 06/17/05
Posts: 1416
Loc: Beach Park, Il.
Thanks Marian, I will try that. Where do you write to because I've only used the live chat?

Kim
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#913357 - 09/12/13 01:43 PM Re: What's up with BF Support [Re: exalthim2]
Marian Offline
Moderator
Graduate Boomer

Registered: 07/04/00
Posts: 19576
Loc: near Yosemite in California
Go to the BF website and you will see "help" as one of the options in the upper righthand corner; click on that, and on the next page look to the left side of the page and near the bottom of the page you will see an option to click on "contact us." That will take you to the email way to contact them. smile

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#913365 - 09/12/13 02:07 PM Re: What's up with BF Support [Re: exalthim2]
exalthim2 Offline
Addicted Boomer

Registered: 06/17/05
Posts: 1416
Loc: Beach Park, Il.
Tnanks Marian
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#913419 - 09/12/13 09:10 PM Re: What's up with BF Support [Re: exalthim2]
exalthim2 Offline
Addicted Boomer

Registered: 06/17/05
Posts: 1416
Loc: Beach Park, Il.
All better
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#913428 - 09/12/13 09:44 PM Re: What's up with BF Support [Re: exalthim2]
Marian Offline
Moderator
Graduate Boomer

Registered: 07/04/00
Posts: 19576
Loc: near Yosemite in California
Glad to hear it. smile

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#914078 - 09/17/13 08:41 AM Re: What's up with BF Support [Re: exalthim2]
Kootsie Offline
Settled Boomer

Registered: 07/14/09
Posts: 388
Loc: Chicago
I have a different BF problem. When I try to download a game file to try the demo, I get the message if I want to save the exe. file. When I confirm it is a binary file and the game does not download.

Anyone else having this problem?
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#914087 - 09/17/13 09:39 AM Re: What's up with BF Support [Re: exalthim2]
BrownEyedTigre Offline
The Sassy Global Moderator PR Liaison
Sonic Boomer

Registered: 01/04/04
Posts: 64482
Loc: In the Naughty Corner
I haven't downloaded anything for awhile so can't help but hopefully someone who has will be along to answer. In the meantime have you contacted BF to see?

Ana wave
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#914119 - 09/17/13 02:24 PM Re: What's up with BF Support [Re: exalthim2]
Kootsie Offline
Settled Boomer

Registered: 07/14/09
Posts: 388
Loc: Chicago
I will contact soon...this is very odd

That condition also applies to all my owned games too. Cant install them. shocked
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#914168 - 09/17/13 06:55 PM Re: What's up with BF Support [Re: Kootsie]
Susie07 Offline
Addicted Boomer

Registered: 10/25/03
Posts: 3653
Loc: Toronto, Ontario, Canada
Hi, Kootsie!

Try uninstalling and reinstalling your BFG Manager because it controls the downloads and purchases. I was having a problem purchasing a game, so that's what I did and everything was fine.



Susan

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#914169 - 09/17/13 07:07 PM Re: What's up with BF Support [Re: exalthim2]
BrownEyedTigre Offline
The Sassy Global Moderator PR Liaison
Sonic Boomer

Registered: 01/04/04
Posts: 64482
Loc: In the Naughty Corner
Thanks Susie!

Ana wave
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#914264 - 09/18/13 08:42 AM Re: What's up with BF Support [Re: exalthim2]
Kootsie Offline
Settled Boomer

Registered: 07/14/09
Posts: 388
Loc: Chicago
Thanks Susie but I already tried that and it still doesnt work.

I wish live chat was available. Ill email BF today.

Hey Boomers...this is unbelievable but...

These binary files show up in my download folder so when I right click the file there, it runs the game...bizarre.


Edited by BrownEyedTigre (09/18/13 10:07 AM)
Edit Reason: combined stacked posts
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#914278 - 09/18/13 10:07 AM Re: What's up with BF Support [Re: exalthim2]
BrownEyedTigre Offline
The Sassy Global Moderator PR Liaison
Sonic Boomer

Registered: 01/04/04
Posts: 64482
Loc: In the Naughty Corner
Glad you got it!
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#914341 - 09/18/13 10:25 PM Re: What's up with BF Support [Re: exalthim2]
exalthim2 Offline
Addicted Boomer

Registered: 06/17/05
Posts: 1416
Loc: Beach Park, Il.
I hope mine never stops working cause I don't even know what a binary file is. rotfl
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#914342 - 09/18/13 10:46 PM Re: What's up with BF Support [Re: exalthim2]
BrownEyedTigre Offline
The Sassy Global Moderator PR Liaison
Sonic Boomer

Registered: 01/04/04
Posts: 64482
Loc: In the Naughty Corner
rotfl Kim
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