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#914129 - 09/17/13 03:18 PM If a game disk won't install?
Reenie Offline
Addicted Boomer

Registered: 03/01/00
Posts: 2787
Loc: San Francisco Bay Area, CA
Do I assume I just got a bad copy? I put the disk into the driver, and it blinks and fusses, then nothing. It doesn't crank up, begin its AutoRun sequence -- just never goes through the process all other disks do when you insert it.

It is "Eternal Journey: New Atlantis." Got it through Amazon. Before I send it back to Amazon, just checking to see if there are any known problems with this game. The other two Mystery Master games I ordered at the same time have installed and have run flawlessly.

Thanks!

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#914131 - 09/17/13 03:37 PM Re: If a game disk won't install? [Re: Reenie]
Draclvr Offline
BAAG Specialist

Registered: 06/03/05
Posts: 9848
Loc: In Missouri near St. Louis
Have you checked the disk for flaws and given it a good cleaning anyway? I know it's supposed to be new, but it does happen.
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Gardening is better than therapy. Plus you get tomatoes.

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#914135 - 09/17/13 04:07 PM Re: If a game disk won't install? [Re: Draclvr]
Reenie Offline
Addicted Boomer

Registered: 03/01/00
Posts: 2787
Loc: San Francisco Bay Area, CA
Yeah, Drac. It is as clean as glass. I'm just afraid it is bad, but I'm putting off the hassle of sending it back. frown

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#914136 - 09/17/13 04:11 PM Re: If a game disk won't install? [Re: Draclvr]
Reenie Offline
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Registered: 03/01/00
Posts: 2787
Loc: San Francisco Bay Area, CA
I just opened the disk under Windows to see if anything looked wonky. It says "(3) Files are installed" and "(1) File is waiting to be installed." I have not seen that message before. I take it to mean they may have left off one file that is needed to run the game?

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#914137 - 09/17/13 04:11 PM Re: If a game disk won't install? [Re: Reenie]
InlandAZ Offline
Glitches Forum Moderator
BAAG Specialist

Registered: 08/14/02
Posts: 6799
Loc: Arizona
It could be your AV software - try disabling it when you try to install the game.

Have you tried opening the disk in My Computer? Is it assigned a drive letter? Is there a SETUP.exe on the disk?

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#914138 - 09/17/13 04:13 PM Re: If a game disk won't install? [Re: Reenie]
InlandAZ Offline
Glitches Forum Moderator
BAAG Specialist

Registered: 08/14/02
Posts: 6799
Loc: Arizona
Originally Posted By: Reenie
I just opened the disk under Windows to see if anything looked wonky. It says "(3) Files are installed" and "(1) File is waiting to be installed." I have not seen that message before. I take it to mean they may have left off one file that is needed to run the game?


Can't say I've ever seen that message before. How many files are on the disc?

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#914140 - 09/17/13 04:22 PM Re: If a game disk won't install? [Re: InlandAZ]
Reenie Offline
Addicted Boomer

Registered: 03/01/00
Posts: 2787
Loc: San Francisco Bay Area, CA
Here is a screen shot. I've never tried loading a screenshot. Hope this works.
[img]http://s137.photobucket.com/user/SFBayGal/media/Eternal.jpg.html?sort=4&o=0[/img]

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#914141 - 09/17/13 04:32 PM Re: If a game disk won't install? [Re: Reenie]
Draclvr Offline
BAAG Specialist

Registered: 06/03/05
Posts: 9848
Loc: In Missouri near St. Louis
Ah, that helps. It doesn't say 3 files are installed - it says 3 files are on the disk. I would open up that autorun file and see what it tells you to do. The one below it about files waiting to be written, not installed, has nothing to do with the game disk - ignore it.
_________________________
Gardening is better than therapy. Plus you get tomatoes.

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#914147 - 09/17/13 04:54 PM Re: If a game disk won't install? [Re: Draclvr]
Reenie Offline
Addicted Boomer

Registered: 03/01/00
Posts: 2787
Loc: San Francisco Bay Area, CA
Yes, I did that. At first, it looked like it was going to install the game, but not in the usual way (through AutoRun). It ran a green "Progress" bar across the top of the dialogue box in that Window, rather than on my screen. (It gave none of the usual messages you get when you start a new download.) This got my hopes up, but in the end, it just hung up, unresponsively. If I listened to my DVD player then, it was making a repetitive "kachink" sort of sound, like the disk was caught in some sort of loop. I have not heard that before with a game.

After the DVD player hangs up like that, I can't even close the window on my screen. I have to press the button to eject the disk from my CPU. As the disk ejects, it THEN asks if I want to run the program. LOL

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#914151 - 09/17/13 05:12 PM Re: If a game disk won't install? [Re: Reenie]
Reenie Offline
Addicted Boomer

Registered: 03/01/00
Posts: 2787
Loc: San Francisco Bay Area, CA
And just in case my DVD player decided at that moment to go belly up, I tried downloading another game. No problema. Went like clockwork. So it is not my player or computer.

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#914155 - 09/17/13 05:35 PM Re: If a game disk won't install? [Re: Reenie]
InlandAZ Offline
Glitches Forum Moderator
BAAG Specialist

Registered: 08/14/02
Posts: 6799
Loc: Arizona
Wait a sec - It says Files Ready to be Written. Are you burning a Disc, or trying to install a game?

Edit - I see Drac replied, but I'm confused... Why is there a message indicating you're writing to the Disc?


Edited by InlandAZ (09/17/13 05:37 PM)

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#914157 - 09/17/13 05:49 PM Re: If a game disk won't install? [Re: InlandAZ]
Reenie Offline
Addicted Boomer

Registered: 03/01/00
Posts: 2787
Loc: San Francisco Bay Area, CA
Exactly! That is what is weird. I am trying to install the game, not write to the disk. I've never seen this message before.

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#914158 - 09/17/13 06:13 PM Re: If a game disk won't install? [Re: Reenie]
Draclvr Offline
BAAG Specialist

Registered: 06/03/05
Posts: 9848
Loc: In Missouri near St. Louis
I get this all the time in Windows 7. Not sure where it comes from, but I just delete it. I've seen it on a lot of other Windows 7 computers too.

The setup information file looks like it's a text file... does it say anything in there?
_________________________
Gardening is better than therapy. Plus you get tomatoes.

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#914162 - 09/17/13 06:39 PM Re: If a game disk won't install? [Re: Draclvr]
Reenie Offline
Addicted Boomer

Registered: 03/01/00
Posts: 2787
Loc: San Francisco Bay Area, CA
Note much. Just:

[autorun]
open=EternalJourneyNewAtlantisCollectorsEdition.exe
icon=VM.ico

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#914165 - 09/17/13 06:50 PM Re: If a game disk won't install? [Re: Reenie]
Jenny100 Offline
GB Reviewer Glitches Moderator
Sonic Boomer

Registered: 10/24/00
Posts: 35361
Loc: southeast USA
What happens if you right-click the listing for EternalJourneyNewAtlantisCollectorsEdition and choose "Run As Administrator" ?

If that doesn't help, what happens if you create a folder on your desktop and copy the files on the game disc to the folder on your desktop? I think you can just drag the files to the folder in Windows 7. (this is not the same as installing the game, but it tests whether your drive can read the disc)

If it's a bad disc, you won't be able to copy the files to the folder on your desktop. You'll get a CRC error or some other message that means your drive can't read the disc (or some portion of the disc).

If your antivirus is blocking the installation, you may not get any message at all.

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