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#921994 - 11/02/13 09:12 AM Problem with Big Fish?
Upsydaisy Offline
Settled Boomer

Registered: 07/23/05
Posts: 800
Loc: Sunny Devon, United Kingdom
Is anyone having problems with Big Fish this week? I bought two games and for some reason I can only download these after opening the Big Fish Manager app and going to my purchase history.
I used to download, activate and install from the website after buying but this is not possible. Is it me or them? think

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#922003 - 11/02/13 09:51 AM Re: Problem with Big Fish? [Re: Upsydaisy]
BrownEyedTigre Offline
The Sassy Global Moderator PR Liaison
Sonic Boomer

Registered: 01/04/04
Posts: 63411
Loc: In the Naughty Corner
Have you contacted them? There was an issue here in this thread.

Best to contact them and let them investigate the cause.

Ana luck
_________________________
How old would you be if you didn't know how old you are?

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#922177 - 11/03/13 07:44 AM Re: Problem with Big Fish? [Re: Upsydaisy]
Cappy Offline
Settled Boomer

Registered: 12/01/04
Posts: 497
Loc: Millbrook, New York
I'm having the same problem, Upsydaisy. I used to be able to d/l and install several games at a time from the website but now can only do one at a time and only from my purchase history in the BF manager.

So far I haven't contacted BF because I thought it was just something temporarily annoying. Maybe next week I'll ask them to investigate as Ana suggested.

Barb

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#922200 - 11/03/13 10:13 AM Re: Problem with Big Fish? [Re: Upsydaisy]
Upsydaisy Offline
Settled Boomer

Registered: 07/23/05
Posts: 800
Loc: Sunny Devon, United Kingdom
I have contacted them and am waiting for a reply.Thought it was just a glitch but its still happening. Old purchases also won't install from the website and nothing appears in the queue for downloading. I'll keep you informed when they reply.

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#922206 - 11/03/13 10:28 AM Re: Problem with Big Fish? [Re: Upsydaisy]
Cappy Offline
Settled Boomer

Registered: 12/01/04
Posts: 497
Loc: Millbrook, New York
Thanks, Upsydaisy. I'll wait to hear what you find out.

Barb

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#922726 - 11/05/13 05:31 PM Re: Problem with Big Fish? [Re: Upsydaisy]
Upsydaisy Offline
Settled Boomer

Registered: 07/23/05
Posts: 800
Loc: Sunny Devon, United Kingdom
Hi Cappy, I had a reply from BF. They suggested that I manually delete the 'cef' file in program data. Uninstall the BF Manager, reinstall and things should be ok-unfortunately no. I have sent a Dr Felix file and await further revelations!

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#922841 - 11/06/13 07:49 AM Re: Problem with Big Fish? [Re: Upsydaisy]
Cappy Offline
Settled Boomer

Registered: 12/01/04
Posts: 497
Loc: Millbrook, New York
Thanks for the report, Upsydaisy. If the problem continues, I'll do what they suggest. Meanwhile, thanks for taking time to follow up with me.

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#923134 - 11/07/13 02:03 PM Re: Problem with Big Fish? [Re: Upsydaisy]
Upsydaisy Offline
Settled Boomer

Registered: 07/23/05
Posts: 800
Loc: Sunny Devon, United Kingdom
Hi Cappy, BF came up with other suggestions eg:reset Google Chrome settings=no effect. Download games from website purchase history (can't download!!) but install from folder and run as administrator=no effect.

I have decided to call it a day and just download/install from my purchase history in the BF manager app. I can still download and install trial games from the website. Perhaps BF will come up with an update in the future and the problem will be magically resolved. duh

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#923177 - 11/07/13 10:14 PM Re: Problem with Big Fish? [Re: Upsydaisy]
BrownEyedTigre Offline
The Sassy Global Moderator PR Liaison
Sonic Boomer

Registered: 01/04/04
Posts: 63411
Loc: In the Naughty Corner
I hope you can get it squared away Upsy!
_________________________
How old would you be if you didn't know how old you are?

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#923254 - 11/08/13 10:04 AM Re: Problem with Big Fish? [Re: Upsydaisy]
Upsydaisy Offline
Settled Boomer

Registered: 07/23/05
Posts: 800
Loc: Sunny Devon, United Kingdom
Nice and unexpected surprise from BF - a free coupon code!! What a super company - Thank you Big Fish and ****. XX


Edited by BrownEyedTigre (11/08/13 10:48 AM)
Edit Reason: Please no personal names

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#923271 - 11/08/13 10:49 AM Re: Problem with Big Fish? [Re: Upsydaisy]
BrownEyedTigre Offline
The Sassy Global Moderator PR Liaison
Sonic Boomer

Registered: 01/04/04
Posts: 63411
Loc: In the Naughty Corner
Glad they took care of you!
_________________________
How old would you be if you didn't know how old you are?

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#923301 - 11/08/13 02:11 PM Re: Problem with Big Fish? [Re: Upsydaisy]
judith Offline
Addicted Boomer

Registered: 09/09/00
Posts: 1117
Loc: Edmonton, Alberta Canada
I too have had this problem for some time. With a few of us having the same problem, it must be something from their end. I don't mind downloading from the purchase history, but I was wondering why?
_________________________
A balanced diet is a cookie in each hand.

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#923554 - 11/09/13 07:05 PM Re: Problem with Big Fish? [Re: Upsydaisy]
Laurette Offline
Addicted Boomer

Registered: 12/13/04
Posts: 2297
Loc: Marietta, GA
I agree with everybody. If I just boot up my computer and download a game from BF, it's fine. However, if my computer has been on for awhile, I have to reboot to get a game to download correctly. Hope they fix this.
_________________________
Where do stones go to have fun? - Rock Slides

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#923801 - 11/11/13 08:26 AM Re: Problem with Big Fish? [Re: Upsydaisy]
PATSY Offline
Addicted Boomer

Registered: 10/12/00
Posts: 1269
Loc: FORT PIERCE, FLORIDA USA
I have deeted all bfg files excet my current games. I can' download any BFG. Last night I couldn.t downoad or play. Had a permanent blinking cursor. So no bfg until they find a cure. I can't do anything BF, even report this.
_________________________
PATSY

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#923850 - 11/11/13 10:45 AM Re: Problem with Big Fish? [Re: Upsydaisy]
BrownEyedTigre Offline
The Sassy Global Moderator PR Liaison
Sonic Boomer

Registered: 01/04/04
Posts: 63411
Loc: In the Naughty Corner
Patsy, you can report this. Just go to their website and use their support.
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How old would you be if you didn't know how old you are?

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