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#923138 - 11/07/13 03:02 PM ND Silent Spy no longer a black screenupdate
meryl Offline
Settled Boomer

Registered: 01/09/06
Posts: 605
Loc: Wales
I've just installed this from disk bought new from HER.
It's the first Nancy Drew that I've had trouble with.
The screen is completely black. In all other respects the game is playing normally - the sound is fine - I can see the dialogue trees - I've groped around and got something in the inventory which I can see.
Completely weird. Any ideas. Would it be my old video card? The previous Nancy Drew played perfectly.


Edited by meryl (12/11/13 07:10 AM)
Edit Reason: updated status

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#923140 - 11/07/13 03:54 PM Re: ND Silent Spy Completely black screen [Re: meryl]
Marian Online   content
Moderator
Graduate Boomer

Registered: 07/04/00
Posts: 19856
Loc: near Yosemite in California
According to Her Interactive, you need a minimum of a 128 MB DirectX 9.0 compatible video card, which isn't much at all in the way of a requirement. Hopefully someone will be able to give you some suggestions to fix this problem. wave


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#923149 - 11/07/13 05:08 PM Re: ND Silent Spy Completely black screen [Re: meryl]
Draclvr Online   content
BAAG Specialist

Registered: 06/03/05
Posts: 9790
Loc: In Missouri near St. Louis
It would help to know what your old video card is, meryl.
_________________________
Gardening is better than therapy. Plus you get tomatoes.

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#923206 - 11/08/13 03:21 AM Re: ND Silent Spy Completely black screen [Re: meryl]
meryl Offline
Settled Boomer

Registered: 01/09/06
Posts: 605
Loc: Wales
It's a Saphire Radeon 9200 series

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#923246 - 11/08/13 09:23 AM Re: ND Silent Spy Completely black screen [Re: meryl]
InlandAZ Offline
Glitches Forum Moderator
BAAG Specialist

Registered: 08/14/02
Posts: 6765
Loc: Arizona
Originally Posted By: meryl
It's a Saphire Radeon 9200 series


That may be your problem, the 9200 series is only DirectX 8.1 compliant.

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#923266 - 11/08/13 10:35 AM Re: ND Silent Spy Completely black screen [Re: InlandAZ]
Marian Online   content
Moderator
Graduate Boomer

Registered: 07/04/00
Posts: 19856
Loc: near Yosemite in California
What doesn't make sense to me is that the video requirement for this game is the same as that of the previous ND game, The Ghost of Thornton Hall: 128 MB DirectX 9.0 compatible video card. So why would the previous game run and not this one? wave

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#923283 - 11/08/13 11:53 AM Re: ND Silent Spy Completely black screen [Re: meryl]
InlandAZ Offline
Glitches Forum Moderator
BAAG Specialist

Registered: 08/14/02
Posts: 6765
Loc: Arizona
That's something only the developers would know - it's also possible that the video drivers are out of date. It might be worth while to check them out.

You can find them here - AMD Graphics Drivers and Software

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#923298 - 11/08/13 01:45 PM Re: ND Silent Spy Completely black screen [Re: meryl]
meryl Offline
Settled Boomer

Registered: 01/09/06
Posts: 605
Loc: Wales
Thanks for looking at this. I went to the link but it leads to a catalyst version that no longer supports the 9200 series.
I think I might have come to the end of the road with my computer. An updated grapics card would mean a bigger power supply than I have and I'm not sure the computer will take it.
I haven't been able to play a lot of the latest games in the last 3 years but the Nancy drews haven't let me down until now.
Games are only going to be produced with greater graphic and other requirements so the bullet must be bitten soon. I hate the thought of change!
Like Marion, I don't understand why the previous game played and not this one though.
Cheers and thanks for trying to help.
Meryl

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#923305 - 11/08/13 02:21 PM Re: ND Silent Spy Completely black screen [Re: meryl]
Draclvr Online   content
BAAG Specialist

Registered: 06/03/05
Posts: 9790
Loc: In Missouri near St. Louis
You're probably right about your computer. Even adventure games are starting to require more robust computers. If you're still running XP, even that will no longer be supported by Microsoft in less than 6 months.

If you can find a reliable company to build one for you, you can still have Windows 7 put on it which is much less of a change than going from XP to Windows 8 which is what all new computers will have.

Check back in if you need any advice getting a new one. It's always about the video card for us gamers!
_________________________
Gardening is better than therapy. Plus you get tomatoes.

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#923472 - 11/09/13 11:41 AM Re: ND Silent Spy Completely black screen [Re: meryl]
Jenny100 Offline
GB Reviewer Glitches Moderator
Sonic Boomer

Registered: 10/24/00
Posts: 35296
Loc: southeast USA
Just be sure to check out the video card on any computer you look at. It's the most important piece of the computer for gaming -- and the most neglected in computers sold locally, which usually have only minimal video cards designed for office work. Remember that Nvidia and ATI both make low end video cards as well as cards suitable for gaming. So just because a computer has an Nvidia or ATI card doesn't mean it will suit your needs.

Although it's possible to buy a computer and add a card, unless you (or someone you know) knows about adding a video card to a computer, it's probably better to buy one that has a good video card to start with. Even if you intend to upgrade, you need to shop for a computer that is upgradable.

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#923761 - 11/11/13 03:52 AM Re: ND Silent Spy Completely black screen [Re: meryl]
meryl Offline
Settled Boomer

Registered: 01/09/06
Posts: 605
Loc: Wales
Hello Draclvr and Jenny
Yes, with XP going out the window, it's the right moment to go for something entirely new that hopefully will be adequate for several years to come. I do need help; all you can give.
First - operating system. Windows 8 frightens me but I'd rather go for this if this is the future and not a blind alley like Vista. I don't want to get Win 7 and then find 18 months down the line it is doomed to closure.
Is Windows 8 running the latest games successfully and are developers making games now which suit this?
Next - video card. I don't play action games but I'd rather get a video card (and all the other computer elements) that is going to enable me to play adventure games way into the future. What is the overall spec I need that will also allow for future upgrades.
I'd rather overspend than underspend on this project.
I don't know if you are allowed to mention specific brands or models which encompass what I want, by private email perhaps. Brands might not be global anyway.
If you could give me the optimum spec needed of all the elements which make up a computer to play adventure games, that would be great.
thanks so much
Meryl

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#923849 - 11/11/13 10:38 AM Re: ND Silent Spy Completely black screen [Re: meryl]
Draclvr Online   content
BAAG Specialist

Registered: 06/03/05
Posts: 9790
Loc: In Missouri near St. Louis
You don't need to be frightened by Windows 8 - I've grown to really like it and the speed, stability and other "under the hood" improvements are worth it for me. But it can be daunting if you'd rather not learn how to use it. It is definitely the way of the future. However, Microsoft will support Windows 7 until January 2020, so if you'd be more comfortable with Windows 7, go for it!

Check out our Windows 8 and Games thread stickied at the top of the Glitches forum. Windows 8 has been surprisingly great at running old and new games.

If you go with Windows 8, then you can get one from a store. But as Jenny says, make absolutely sure it has a good stand-alone video card and an adequate power supply. Sales people usually try to sell you what they have in the store which is integrated graphics and puny power supplies.

I know you're in Wales, but computer components should be the same. I would suggest getting the best video card you can afford along with a good processor, plenty of RAM and a power supply to support it all. You might go to the eCollegePC website and play around with their configurator. Another good site to visit is Cyperpower, but I find their website a bit more confusing to use.

You will have to decide between ATI and Intel processors and then go from there. Here is the middle one from the eCollegePC Gaming series. I just changed the computer case and put Windows 7 on it. It was $1,000 USD.

Intel Core i5-4670K 3.4Ghz 6MB Cache Quad-Core Stock Intel LGA1150 Heatsink and Fan
MSI Z87-G41 PC Mate(Intel Z87, HDMI, DVI, 2xPCI-E, 6xSATA, 4xDDR3)
8GB (4GBx2) PC3 10666 DDR3 1333Mhz Memory, Lifetime Warranty
500GB 7200RPM 32MB Cache SATA3 6Gbps (Major Brand)
24X LG SATA Dual Layer DVD /-RW/CDRW w/LG Software
2GB ATI Radeon HD7850 GDDR5 PCI-E DVI/HDMI (Major Brand)
Microsoft Windows 7 Home Premium 64bit
Corsair Black Carbide Series 300R (3 5.25, 6 3.5) 3 Fans, Audio/USB 3.0
600watt Thermaltake TR2 W0388RU
Onboard LAN included
Onboard Sound included
Wires and Cables neatly tied up away from fans
3 Year Parts and Labor Warranty
_________________________
Gardening is better than therapy. Plus you get tomatoes.

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#923862 - 11/11/13 11:17 AM Re: ND Silent Spy Completely black screen [Re: meryl]
Jenny100 Offline
GB Reviewer Glitches Moderator
Sonic Boomer

Registered: 10/24/00
Posts: 35296
Loc: southeast USA
Meryl,
Windows 8 works fine with new games -- as long as you have a good video card. If the video card is a "bargain" low-end card, you'll be having problems with many new games being sluggish or not playing at all.

There is a problem with some older Windows games on Windows 8. For example, Still Life (2005) and Post Mortem (2002) don't work in Windows 8 -- even the current GOG versions that are DRM-free don't work, and they're two of the very few games GOG offers that aren't listed as compatible with Windows 8. They both work in Windows 7. Games like that are why you want to keep your old XP computer if you get a new computer with Windows 8.

I'd recommend gettin Windows 7 if possible.
You can see from this website that Windows 7 will have extended support until 2020.
http://windows.microsoft.com/en-us/windows/products/lifecycle

Extended support means Microsoft will provide Windows updates, including security updates. It's usually all you need. By 2020 you'll be ready for a new computer anyway.

If you go with Windows 8, be aware there is a steeper learning curve than with Windows 7. And you may want to buy something like ***StartIsBack*** to restore a normal Start Menu. Windows 8.1 only gives you the confusing "Start Screen" that looks like a smart phone interface.

Draclvr has put together a good computer for you as an example. See if you can find one with similar specs that's available where you live. You might find one online, or you might find a small computer shop near you that will custom-build a computer for you.

Maybe some of Gameboomers' UK members will have a good idea where to buy.

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#923902 - 11/11/13 01:23 PM Re: ND Silent Spy Completely black screen [Re: meryl]
meryl Offline
Settled Boomer

Registered: 01/09/06
Posts: 605
Loc: Wales
Oh Brilliant.
If it's OK 'til 2020 I'll go for Windows 7 then.
The spec given is fantastic. I'm printing this off and can go onto our UK Computer mag website to ask where this might be obtained in the UK.
I'm hoping Rushes may be able to help here also and I'll email him (her?).
The price of US$1000 would be fine for me.
This has been so very helful.
Thank you both for your expertise and time.
Meryl

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#923913 - 11/11/13 01:56 PM Re: ND Silent Spy Completely black screen [Re: meryl]
Draclvr Online   content
BAAG Specialist

Registered: 06/03/05
Posts: 9790
Loc: In Missouri near St. Louis
Remember that computer that eCollegePC had is just an example of what you should look for. There are other different options in video cards etc. I think you will be very happy with Windows 7!
_________________________
Gardening is better than therapy. Plus you get tomatoes.

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