GAMEBOOMERS provides you with all the latest PC adventure computer games information, forum, walkthroughs, reviews and news.
GB Reviews Latest & Upcoming Adventure Games GB Annual Game Lists GB Interviews

BAAGS

GB @ acebook

GB @ witter

About Us
Walkthroughs free games galore Independent Games World of Adventure Patches Game Publishers & Developers GameBoomers Store
Big Fish Games Homepage    
Page 1 of 3 1 2 3 >
Topic Options
#954233 - 05/05/14 04:29 PM IMHO Bigfish Games very sneaky...
cazziejoe Offline
Settled Boomer

Registered: 02/08/06
Posts: 910
Loc: New York
I ordered a game in February and I had no idea I was being signed-up to their club. I've been charged $7.61 three TIMES in the past 45 days as fees! I would've never agreed to this. I 'm pretty wary about these things. Has anyone had the same experience.
I feel the sneakiest is that when you go to your purchase history it only shows your game purchased not the fee. This could've gone on forever except I noticed it on my bank statement.
I've emailed and will keep you posted on the results.
caz


Edited by cazziejoe (05/05/14 04:29 PM)

Top
#954239 - 05/05/14 04:43 PM Re: IMHO Bigfish Games very sneaky... [Re: cazziejoe]
Jenny100 Offline
GB Reviewer Glitches Moderator
Sonic Boomer

Registered: 10/24/00
Posts: 35380
Loc: southeast USA
Each month Big Fish charges you and provides you with a credit for a game.
If you've been charged 3 times, you now have credits for 3 games from Big Fish.
Each credit can be redeemed for a game.

Top
#954240 - 05/05/14 04:44 PM Re: IMHO Bigfish Games very sneaky... [Re: cazziejoe]
Marian Online   content
Moderator
True Blue Boomer

Registered: 07/04/00
Posts: 20226
Loc: near Yosemite in California
Hi, I moved your post over to the Casual Games forum since Big Fish is a casual game website.

When you purchase a game from the Big Fish website for the first time, there is a box you can check or uncheck stating whether or not you wish to become a Game Club member. If that box remains checked, you will be charged $6.99 per month (and any applicable taxes according to the state you reside in) and in return will be issued a game credit good for one standard game; you will continue to be charged once a month, receiving one game credit per month, until you cancel your membership. Apparently you bought a game and did not uncheck that box before placing your order; by unchecking that box, you would have opted out of joining the Game Club.

I am sure that Big Fish Customer Support will make things right for you if you have explained that you did not wish to join the Game Club; they are the best. wave




Top
#954241 - 05/05/14 04:47 PM Re: IMHO Bigfish Games very sneaky... [Re: cazziejoe]
cazziejoe Offline
Settled Boomer

Registered: 02/08/06
Posts: 910
Loc: New York
I hope.

Does it say right where you check the box you will be charged? I wouldn't have checked it.
Also never received a monthly statement. Well let's see what happens.
caz

Top
#954242 - 05/05/14 04:49 PM Re: IMHO Bigfish Games very sneaky... [Re: cazziejoe]
Marian Online   content
Moderator
True Blue Boomer

Registered: 07/04/00
Posts: 20226
Loc: near Yosemite in California
I believe that the box to join the Game Club is checked by default and you have to uncheck the box if you do not wish to join the Game Club. I'm not exactly sure what it says when you are buying a game for the first time; I've been a member since 2009 and don't remember now. wave

Top
#954243 - 05/05/14 04:54 PM Re: IMHO Bigfish Games very sneaky... [Re: cazziejoe]
Jenny100 Offline
GB Reviewer Glitches Moderator
Sonic Boomer

Registered: 10/24/00
Posts: 35380
Loc: southeast USA
I'd be surprised if they refunded your money.
More likely they'll just give you a 4th credit for a game.

There are instructions for quitting the game club here
http://bigfishgames.custhelp.com/app/answers/detail/a_id/922/

You might as well redeem your credits before quitting though.

Top
#954244 - 05/05/14 05:01 PM Re: IMHO Bigfish Games very sneaky... [Re: cazziejoe]
cazziejoe Offline
Settled Boomer

Registered: 02/08/06
Posts: 910
Loc: New York
Yes I quit as soon as I found out. Let's see what happens. Quite a difference of opinions.
caz

What's very telling is that 1 of the 5 options when you contact them is: I didn't know I was getting charged."

PS- Why was this post moved? I DL'd Sherlock Holmes and Jack the Ripper from them. Casual?


Edited by cazziejoe (05/05/14 05:19 PM)

Top
#954245 - 05/05/14 05:31 PM Re: IMHO Bigfish Games very sneaky... [Re: cazziejoe]
Marian Online   content
Moderator
True Blue Boomer

Registered: 07/04/00
Posts: 20226
Loc: near Yosemite in California
I moved your post because although Big Fish does sell some full-length adventure games, it is considered a casual game website (which is what is under discussion, the website rather than your adventure game itself), thus the Casual Games forum. wave

Top
#954250 - 05/05/14 06:30 PM Re: IMHO Bigfish Games very sneaky... [Re: cazziejoe]
BrownEyedTigre Online   happy
The Sassy Global Moderator PR Liaison
Sonic Boomer

Registered: 01/04/04
Posts: 64964
Loc: In the Naughty Corner
I do not feel that BigFish is sneaky and my opinion is that you should never download or purchase anything without checking the whole page for checked boxes. If you download blindly, you will end up with all kind of toolbars, unwanted programs and invasive software. Even your regular updates of flash and other fairly necessary updates come with boxes that require unchecking. BF is a very reputable website and most people do indeed enroll into the game club to save on games. You would not have paid only 6.99 plus applicable taxes if you did not enroll. Clearly you paid member prices, that should have been a tip off as well.

Had I seen the post first I too would have moved it to casual since this is where 99.9% of their games are about.

Even if they do not credit your account, you have extra game credits to purchase at a reduced rate.

Ana luck
_________________________
Don't feed the Trolls

Top
#954251 - 05/05/14 06:42 PM Re: IMHO Bigfish Games very sneaky... [Re: cazziejoe]
cazziejoe Offline
Settled Boomer

Registered: 02/08/06
Posts: 910
Loc: New York
They have 299 complaints against them with the BBB about the same complaint. Apparently they do refund. And if they had said right there that checking the box will cost you $6.99 a month that would be different. Also the fact that the fee only appeared on my checking statement (that's the only way I found out about it) and not in my BF account is suspect.
It might not be illegal but it seems intentionally misleading.
caz

Top
#954254 - 05/05/14 06:56 PM Re: IMHO Bigfish Games very sneaky... [Re: cazziejoe]
BrownEyedTigre Online   happy
The Sassy Global Moderator PR Liaison
Sonic Boomer

Registered: 01/04/04
Posts: 64964
Loc: In the Naughty Corner
That is a misleading statement Cazziejoe, BigFish has an A+ rating on BBB. 299 complaints is not even a drop in the bucket of the amount of people that use the website. They pride themselves on their customer service and they have every right to do so. They have the best prices, the best selection and the best customer service.
_________________________
Don't feed the Trolls

Top
#954256 - 05/05/14 07:05 PM Re: IMHO Bigfish Games very sneaky... [Re: cazziejoe]
cazziejoe Offline
Settled Boomer

Registered: 02/08/06
Posts: 910
Loc: New York
I never said anything about their rating. I just feel that the 299 complaints suggests maybe they need to re-think the way they do business. It's obvious what they're doing and it's not any different with thousands of other companies.
caz

Top
#954260 - 05/05/14 07:39 PM Re: IMHO Bigfish Games very sneaky... [Re: cazziejoe]
dianne Offline
Settled Boomer

Registered: 03/02/04
Posts: 480
Loc: Quesnel b.c.
I have purchased many games from Big Fish games I am not a member but
I am always careful to uncheck the little box
If you don't uncheck it then it just wont let you purchase
I think the reason is that you have to signup for a membership first.
Love big fish games. dianne wave

Top
#954263 - 05/05/14 07:54 PM Re: IMHO Bigfish Games very sneaky... [Re: cazziejoe]
Draclvr Offline
BAAG Specialist

Registered: 06/03/05
Posts: 9868
Loc: In Missouri near St. Louis
I agree with Ana. When you purchase a game, the default is that the box is checked to join. If you have missed that checkmark, you will be signed up for a free game credit every month and charged for it. Big Fish doesn't try to hide it or be sneaky. It's right there.

As dianne says, you have to carefully UNcheck it each time. No sneakiness is involved. If 299 people have simply not noticed or checked, I'm finding it hard to understand why this is a problem. I fix WAY too many computers because people don't carefully check download pages for checkmarks for "extra" junk that turns out to be malware. But then on the other side of the coin, maybe they need to have a more prominent notice in big letters and bright colors that says unless you uncheck the option, you are signing up.
_________________________
Gardening is better than therapy. Plus you get tomatoes.

Top
#954273 - 05/05/14 08:49 PM Re: IMHO Bigfish Games very sneaky... [Re: Draclvr]
traveler Offline
Addicted Boomer

Registered: 01/14/10
Posts: 3269
Loc: Rivellon
Draclvr,

IMO, you're right and you're wrong.
Yes, the check mark is there by default and we should always look to see what we're getting when we download something.

On the other hand, haven't we complained loud, long and often about this sort of thing?
The default should always be "No, I don't want it", IMO.
In a perfect world, it would be.

Gil.
_________________________
"Best not to think about it. I don't want to fall to bits 'cos of excess existential thought."

Top
Page 1 of 3 1 2 3 >

Moderator:  BrownEyedTigre, Marian 

Who's Online
Key: Admin Global Mod Mod Staff  )
13 registered (BobH, Mad, BrownEyedTigre, Lex, kjos, bigmamma1, manxman, Marian, Pokey, 1 invisible), 76 Guests and 123 Spiders online.
Newest Members
scarend, JALind, maggieann, charlene, mikcik
8522 Registered Users