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#954277 - 05/05/14 09:28 PM Re: IMHO Bigfish Games very sneaky... [Re: cazziejoe]
BrownEyedTigre Offline
The Sassy Global Moderator PR Liaison
Sonic Boomer

Registered: 01/04/04
Posts: 65515
Loc: In the Naughty Corner
It really isn't hidden and there are multiple signs that point to it.

If you look at the attached screen here you can see that the price is clearly reduced to a game club price. The Game Club info is directly below it and the details are clearly marked. It is not hidden in any way, shape or form. I've had others where it's tucked in a bottom corner or you have to scroll down to see it, but they put it right in the purchase box.

I take offense to you calling them sneaky when they are one of the best companies around to get great games at great prices. It's not at all a fair statement.
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#954279 - 05/05/14 09:39 PM Re: IMHO Bigfish Games very sneaky... [Re: BrownEyedTigre]
Marian Offline
Moderator
True Blue Boomer

Registered: 07/04/00
Posts: 20936
Loc: near Yosemite in California
Thank you for that screen attachment, Ana; that's very helpful. wave

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#954280 - 05/05/14 09:43 PM Re: IMHO Bigfish Games very sneaky... [Re: cazziejoe]
Sly One Offline
Addicted Boomer

Registered: 07/12/06
Posts: 1177
Loc: Sacramento, CA
I agree Ana. They are the best game company around and they have the best Customer Service and are second to none. I really was offended as well when I saw the statement that BFG is sneaky...they are not and it's really sad that someone made an honest mistake and automatically it's the company's fault. It took me quite awhile to start unchecking and reading everything because believe me I was one of those folks that didn't pay attention and went way too fast and ended up with malware or websites I wanted nothing to do with. After a few of those mistakes I read everything and look at every box. If I don't....it's my fault. That of course is my opinion. There are a lot of companies that can be called a lot of things, sneaky being one of the more mild ones, but BFG is NOT one of them.

Barbara

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#954282 - 05/05/14 10:01 PM Re: IMHO Bigfish Games very sneaky... [Re: cazziejoe]
Draclvr Offline
Adept Boomer

Registered: 06/03/05
Posts: 10152
Loc: In Missouri near St. Louis
In my world, that would absolutely be the default, Gil! And displayed prominently too. However, that's not how it works in the world of marketing.

Sly One, I wish I could have said it like you did!
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#954283 - 05/05/14 10:13 PM Re: IMHO Bigfish Games very sneaky... [Re: Draclvr]
Marian Offline
Moderator
True Blue Boomer

Registered: 07/04/00
Posts: 20936
Loc: near Yosemite in California
Big Fish makes every attempt to keep the customer happy, even if the dissatisfaction is the result of an oversight on the part of the customer; that is a rare attitude indeed.

Nice to see you, Barbara. wave

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#954284 - 05/05/14 10:26 PM Re: IMHO Bigfish Games very sneaky... [Re: cazziejoe]
oldbroad Offline
Addicted Boomer

Registered: 04/01/06
Posts: 1198
Loc: Chicago
I'm not saying anybody is sneaky and I'm not saying anything bad about Big Fish. I also did not see the membership thing the first time I ordered, however, they sent me an email that clearly told me I had become a member and that I had 30 days to cancel.

Unfortunately, every time I purchase I have trouble with the downloading. Always get an error.

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#954287 - 05/05/14 10:50 PM Re: IMHO Bigfish Games very sneaky... [Re: cazziejoe]
Sly One Offline
Addicted Boomer

Registered: 07/12/06
Posts: 1177
Loc: Sacramento, CA
Thanks Marion and thank you too Draclvr, although I think you said it quite nicely and I agree with you.

Barbara wave

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#954290 - 05/05/14 11:09 PM Re: IMHO Bigfish Games very sneaky... [Re: cazziejoe]
BrownEyedTigre Offline
The Sassy Global Moderator PR Liaison
Sonic Boomer

Registered: 01/04/04
Posts: 65515
Loc: In the Naughty Corner
Thanks Barbara and Drac! wave
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#954432 - 05/06/14 04:14 PM Re: IMHO Bigfish Games very sneaky... [Re: BrownEyedTigre]
Homer6 Offline
BAAG Specialist

Registered: 04/18/02
Posts: 5565
Loc: Oklahoma, USA
This issue is not one of BFG not being a very good site from which to purchase games, because it is. But rather a marketing ploy which isn't followed in the Real World(RW). No where in the RW, in any of the stores I shop at, am I given merchandise which I must re-shelve or be charged for when I reach the check out stand. No where at any of the stores I shop at does anyone try and put something into my cart, which I don't want, in the hopes I'll miss the item and have to pay for it when I check out.

When I shop online, and see boxes already checked, offering things I don't want, and I have to uncheck these boxes, it makes me wonder if that site is desperate to get people to buy that particular item or service. As with RW stores, it should be up to me, and me alone, to chose the products and/or services I wish to buy. No one on any site has the right to make that decision for me or hope I'll miss seeing that particular something that has been added to my order. If any site has a particular product or service they wish me to buy/try, then they should make sure they advertise it while I'm on that site. Otherwise, let me be the decision maker when it comes to my purchases.
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#954442 - 05/06/14 05:07 PM Re: IMHO Bigfish Games very sneaky... [Re: cazziejoe]
cazziejoe Offline
Settled Boomer

Registered: 02/08/06
Posts: 911
Loc: New York
Thank you Homer6.
Well said.
Maybe I expressed myself incorrectly (or maybe I'm just a crusty old _____!)
caz

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#954444 - 05/06/14 05:09 PM Re: IMHO Bigfish Games very sneaky... [Re: cazziejoe]
traveler Offline
Addicted Boomer

Registered: 01/14/10
Posts: 3293
Loc: Rivellon
Originally Posted By: cazziejoe
(or maybe I'm just a crusty old _____!)


Hey, that's my title!

Gil.
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"Best not to think about it. I don't want to fall to bits 'cos of excess existential thought."

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#954455 - 05/06/14 06:28 PM Re: IMHO Bigfish Games very sneaky... [Re: cazziejoe]
Draclvr Offline
Adept Boomer

Registered: 06/03/05
Posts: 10152
Loc: In Missouri near St. Louis
Perhaps it was the use of the word "sneaky" because I do not find a very colorful notice saying "Game Club Trial" in a bright yellow logo with the terms spelled out and a checkmark already in the box "sneaky."

We can argue about whether the default should have the box checked or not, but anyone who downloads software anywhere should be aware that 99.99999% of the time their marketing is going to have the box checked.

I posted a couple of links in the Glitches forum to articles about previously reputable download websites which have gone to the darkside of marketing with all kinds of stuff EVER so conveniently checkmarked for you.
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Gardening is better than therapy. Plus you get tomatoes.

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#954468 - 05/06/14 07:46 PM Re: IMHO Bigfish Games very sneaky... [Re: cazziejoe]
Sly One Offline
Addicted Boomer

Registered: 07/12/06
Posts: 1177
Loc: Sacramento, CA
Absolutely Draclvr....agreed!

Barbara

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#954469 - 05/06/14 08:18 PM Re: IMHO Bigfish Games very sneaky... [Re: cazziejoe]
BrownEyedTigre Offline
The Sassy Global Moderator PR Liaison
Sonic Boomer

Registered: 01/04/04
Posts: 65515
Loc: In the Naughty Corner
Exactly Draclvr! Well said! And thanks for the headsup in Glitches.
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#954555 - 05/07/14 08:07 AM Re: IMHO Bigfish Games very sneaky... [Re: cazziejoe]
mignonne Offline
Settled Boomer

Registered: 11/27/99
Posts: 205
Loc: USA
Big Fish is a fabulous company. Best customer service I've experienced.

I am a Game Club member and recently purchased several games with a
code that reduced the club price from $6.99 to $3.99. One of the games
did not apply the code and as a result I was charged the full $6.99

I submitted my issue via the Big Fish help page, requesting a $3.00
credit. Within 24 hours I received a response that Big Fish had
refunded the full $6.99 and gave me a free game code.

Clearly, this is a company that went above and beyond my expectations.

I do not work for nor am I affiliated with Big Fish in any way other
than being a Game Club member. I don't think they are sneaky but LOL
they sure know how to keep reeling me back in with great offers.

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