Re: crashing or shutting down problem
[Re: oldbroad]
#967861
07/14/14 10:03 PM
07/14/14 10:03 PM
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Joined: Oct 2000
Posts: 40,644 southeast USA
Jenny100
GB Reviewer Glitches Moderator
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GB Reviewer Glitches Moderator
Sonic Boomer
Joined: Oct 2000
Posts: 40,644
southeast USA
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First thing I'd do is run a chkdsk on the hard drive to make sure it is OK. Do the complete scan that checks the surface of the disk. Here are instructions that show alternate ways of doing this. http://www.howtogeek.com/howto/windows-vista/guide-to-using-check-disk-in-windows-vista/The computer will probably have to reboot before running chkdsk. If the computer was turned off while it was writing back to the hard drive, that could cause corrupted files. Sometimes chkdsk can fix them, sometimes not. If chkdsk finds errors, run it again until it finds no more errors. If chkdsk indicates that it made repairs, see how well the computer runs after it's made them. If chkdsk finds no errors on the hard drive, maybe the problem is just Norton. Try uninstalling and reinstalling Norton. After uninstalling through Control Panel\Programs, be sure to use the Norton Removal Tool to get rid of all trace of Norton. https://support.norton.com/sp/en/us/home/current/solutions/kb20080710133834EN_EndUserProfile_en_usThen reinstall Norton, download updates and see if it behaves itself.
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Re: crashing or shutting down problem
[Re: oldbroad]
#967891
07/15/14 12:05 AM
07/15/14 12:05 AM
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Joined: Jun 2005
Posts: 20,114 Near St. Louis, MO
Draclvr
Reviews Editor - Hints/Glitches Mod - Site Support
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Reviews Editor - Hints/Glitches Mod - Site Support
True Blue Boomer
Joined: Jun 2005
Posts: 20,114
Near St. Louis, MO
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Just change the power settings to stop it from going to sleep for these scans.
Once again, weeds are my life!
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Re: crashing or shutting down problem
[Re: Draclvr]
#967896
07/15/14 01:52 AM
07/15/14 01:52 AM
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Joined: Apr 2002
Posts: 5,588 Oklahoma, USA
Homer6
BAAG Specialist
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BAAG Specialist
Joined: Apr 2002
Posts: 5,588
Oklahoma, USA
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When something freezes the computer, instead of using the power button to shut down the computer try Ctrl/Alt/Delete to bring up the Task Manager. Click on the program which is frozen and then End Task to, hopefully, stop and close the program.
If something gets your goat, it just proves you have a goat to get.
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Re: crashing or shutting down problem
[Re: oldbroad]
#967941
07/15/14 09:18 AM
07/15/14 09:18 AM
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Joined: Oct 2000
Posts: 40,644 southeast USA
Jenny100
GB Reviewer Glitches Moderator
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GB Reviewer Glitches Moderator
Sonic Boomer
Joined: Oct 2000
Posts: 40,644
southeast USA
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Re: crashing or shutting down problem
[Re: oldbroad]
#968094
07/15/14 09:20 PM
07/15/14 09:20 PM
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Joined: Apr 2006
Posts: 18,229 Chicago
oldbroad
OP
Graduate Boomer
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OP
Graduate Boomer
Joined: Apr 2006
Posts: 18,229
Chicago
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So tonight the computer froze right away again and then would not come back on. I patiently let it sit for awhile and tried again and was given an option to Launch Startup Repair so I did that. It asked if I wanted to try to restore to an earlier point so I said yes. (I lost 1 of 3 games I had installed Saturday that will require me to get a new code to unlock it.) Had to "fix" Norton again. Action center still shows my virus protection, spyware, and firewall are off but as far as I can tell they are on.
I found a number to a repair place so I think I'm going to have to call and take it in.
I looked at the event log but of course could not make sense of it at all.
I did find the place about the USB mouse and sleeping but left it alone.
Thank you for your help!
Just noticed my clock is wrong now in my computer even though the time zone is accurate. The time is 1 hour ahead. I hope this stupid thing works tomorrow!
Last edited by oldbroad; 07/15/14 09:55 PM.
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Re: crashing or shutting down problem
[Re: oldbroad]
#969283
07/22/14 08:49 PM
07/22/14 08:49 PM
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Joined: Jan 2010
Posts: 3,293 Rivellon
traveler
Addicted Boomer
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Addicted Boomer
Joined: Jan 2010
Posts: 3,293
Rivellon
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Oldbroad, The easiest way in the world to find out what starts with your computer is to download and use WinPatrol. You can set any startup program to delayed starting or stop it altogether. I believe the free version will do the trick for you although Plus is really a deal, a lifetime subscription that, among other things, gives you added info about any file that makes you wonder what it does and if you really need it there. Anyway, give the free download a try. You might like it. Gil.
"Best not to think about it. I don't want to fall to bits 'cos of excess existential thought."
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Re: crashing or shutting down problem
[Re: oldbroad]
#969286
07/22/14 09:00 PM
07/22/14 09:00 PM
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Joined: Jun 2005
Posts: 20,114 Near St. Louis, MO
Draclvr
Reviews Editor - Hints/Glitches Mod - Site Support
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Reviews Editor - Hints/Glitches Mod - Site Support
True Blue Boomer
Joined: Jun 2005
Posts: 20,114
Near St. Louis, MO
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I could not have a computer without WinPatrol! One of the most useful utilities out there.
But if you want to just go take a look, click on Start and type msconfig into the space. Click on the msconfig search result and then click on the Startup tab. One of my favorite things about Windows 8 is the ability to manage startup programs from the Task Manager.
Once again, weeds are my life!
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Re: crashing or shutting down problem
[Re: oldbroad]
#969293
07/22/14 11:23 PM
07/22/14 11:23 PM
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Joined: Jan 2010
Posts: 3,293 Rivellon
traveler
Addicted Boomer
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Addicted Boomer
Joined: Jan 2010
Posts: 3,293
Rivellon
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oldbroad, Go to Start/Run and type in msconfig then click OK. That will take you directly to it.
Gil.
"Best not to think about it. I don't want to fall to bits 'cos of excess existential thought."
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Re: crashing or shutting down problem
[Re: oldbroad]
#969299
07/23/14 12:18 AM
07/23/14 12:18 AM
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Joined: Jun 2005
Posts: 20,114 Near St. Louis, MO
Draclvr
Reviews Editor - Hints/Glitches Mod - Site Support
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Reviews Editor - Hints/Glitches Mod - Site Support
True Blue Boomer
Joined: Jun 2005
Posts: 20,114
Near St. Louis, MO
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In Windows 7 you do not have to use Run. In fact, there is no Run in the start menu unless you enable it. Yes, click on msconfig.exe.
Once again, weeds are my life!
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Re: crashing or shutting down problem
[Re: Draclvr]
#969305
07/23/14 02:13 AM
07/23/14 02:13 AM
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Joined: Jan 2010
Posts: 3,293 Rivellon
traveler
Addicted Boomer
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Addicted Boomer
Joined: Jan 2010
Posts: 3,293
Rivellon
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That's odd, I don't recall enabling Run but I use Aero. Maybe it 'comes with'? At any rate, it's there on the Start menu at the bottom right.
Gil.
"Best not to think about it. I don't want to fall to bits 'cos of excess existential thought."
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Re: crashing or shutting down problem
[Re: oldbroad]
#969402
07/23/14 02:44 PM
07/23/14 02:44 PM
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Joined: Jun 2005
Posts: 20,114 Near St. Louis, MO
Draclvr
Reviews Editor - Hints/Glitches Mod - Site Support
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Reviews Editor - Hints/Glitches Mod - Site Support
True Blue Boomer
Joined: Jun 2005
Posts: 20,114
Near St. Louis, MO
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It's certainly possible if you have a brand computer, Run was enabled by default. If you do a fresh install of a non-OEM version of Windows 7, it is not enabled by default. You don't need it to get to msconfig like you did in XP - you just enter msconfig in the search box and click on the search result.
Once again, weeds are my life!
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Re: crashing or shutting down problem
[Re: oldbroad]
#969453
07/23/14 09:09 PM
07/23/14 09:09 PM
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Joined: Apr 2006
Posts: 18,229 Chicago
oldbroad
OP
Graduate Boomer
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OP
Graduate Boomer
Joined: Apr 2006
Posts: 18,229
Chicago
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Re: crashing or shutting down problem
[Re: oldbroad]
#969557
07/24/14 10:22 AM
07/24/14 10:22 AM
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Joined: Jun 2005
Posts: 20,114 Near St. Louis, MO
Draclvr
Reviews Editor - Hints/Glitches Mod - Site Support
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Reviews Editor - Hints/Glitches Mod - Site Support
True Blue Boomer
Joined: Jun 2005
Posts: 20,114
Near St. Louis, MO
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What did you find, oldbroad? I use this site often to find out what some of the listings in Start are. You can search alphabetically. I usually leave virtually nothing running at startup that isn't absolutely necessary. http://www.pacs-portal.co.uk/startup_search.phpI just had a long-distance friend who was using Norton 360 and although her computer problems has all the earmarks of malware, it turned out to be Norton itself causing the problems on her Windows 7 computer. That's probably not the cause of your issues though.
Once again, weeds are my life!
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