Re: Alter Ego strikes again
[Re: JKEerie]
#970894
07/31/14 05:45 PM
07/31/14 05:45 PM
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Joined: May 2003
Posts: 7,767 Calgary Alberta Canada
Cathy1
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I found this page. I'm not sure if it will help. Alter Ego Viva Media was bought out by Encore.
Last edited by Cathy1; 07/31/14 05:46 PM.
" If Cornoil Comes From Corn Where Doe's Babyoil Come From "
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Re: Alter Ego strikes again
[Re: JKEerie]
#970908
07/31/14 07:23 PM
07/31/14 07:23 PM
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Joined: Jun 2005
Posts: 20,113 Near St. Louis, MO
Draclvr
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If I remember correctly, this game does not play well with some video cards. Which one do you have?
Once again, weeds are my life!
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Re: Alter Ego strikes again
[Re: JKEerie]
#970911
07/31/14 07:39 PM
07/31/14 07:39 PM
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JKEerie
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Cathy 1...Thank you for the link, but I had found that page earlier. The suggestion they provided has to do with character display. I can't even get the game to launch.
Hi Drac! If you recall this game played perfectly when I installed it in Sept 2010. I have the ATI Mobility Radeon HD 5870 graphics card. You even posted in the Windows 7 compatibility thread. Don't know why it no longer wishes to even launch.
I did get a response from Encore. They referenced the solution cited on the page Cathy1 provided. Seriously???? I asked them if they would review my initial email and see if there is another possible solution...but I doubt it. If they didn't develop the game, I don't think they'll be able to pose solutions. The best customer support I ever got was from Kheopps. The tech guy worked with me on a couple of suggestions in order to get the game (I think it was Secret of Da Vinci) to play on my XP laptop.
I was able to get the game to play on my HP XP laptop, so I'm playing it on that machine. The mouse cursor is a little logy, but other than that, it's playing fine. Turning off Vsync helped the mouse issue a bit.
BTW...supposedly the manual for this game is on the DVD. I can't find it if it's there.
Last edited by JKEerie; 07/31/14 07:40 PM.
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Re: Alter Ego strikes again
[Re: JKEerie]
#970912
07/31/14 07:45 PM
07/31/14 07:45 PM
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Joined: May 2003
Posts: 7,767 Calgary Alberta Canada
Cathy1
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After you uninstalled the game did you run ccleaner on the registry ?
" If Cornoil Comes From Corn Where Doe's Babyoil Come From "
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Re: Alter Ego strikes again
[Re: JKEerie]
#970913
07/31/14 07:46 PM
07/31/14 07:46 PM
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JKEerie
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No I didn't, Cathy1.
I just went ahead and did that...then reinstalled as Administrator after deactivating my antivirus. Still the same error. I have no clue why this game worked back in 2010.
Last edited by JKEerie; 07/31/14 08:04 PM.
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Re: Alter Ego strikes again
[Re: JKEerie]
#970918
07/31/14 08:34 PM
07/31/14 08:34 PM
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Joined: Jun 2005
Posts: 20,113 Near St. Louis, MO
Draclvr
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JKEerie, you're asking my remember to work past 3 days ago???!!!
Actually, Cathy1's suggestion is a good one. Maybe Jenny will remember more about the issues with this game.
Once again, weeds are my life!
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Re: Alter Ego strikes again
[Re: JKEerie]
#971050
08/01/14 03:30 PM
08/01/14 03:30 PM
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Joined: Oct 2000
Posts: 40,644 southeast USA
Jenny100
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As I recall, Jenny100 believes it's an issue with the copy protection on the disc. That could be feasible when you think of it. The SecuROM v7 prevented me from playing the game. I ended up giving away the game and watching a ***playthrough on YouTube***. To my knowledge, there has never been an English NoCD. You can try the German NoCD, but it might not be compatible. Perhaps some Windows updates or another program I installed since 2010 makes my laptop no longer compatible with the game. SecuROM has not only been reported to conflict with the type of copy "protection" other games use, it blacklists the Sysinternals utilities from Microsoft that IT's use for maintenance. After Sony bought the SecuROM company, they decided they own your computer and can dictate what you can put on it. There could also be a problem with your DVD drive getting older. The first thing to go with a CD or DVD drive is its ability to pass copy "protection" tests.
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Re: Alter Ego strikes again
[Re: JKEerie]
#972541
08/10/14 02:37 PM
08/10/14 02:37 PM
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Joined: Aug 2002
Posts: 7,263 Arizona
InlandAZ
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I just happened to have the game sitting on my desk, so I installed it to take a look. So far, it's running just fine. I purchased the game from Amazon and the version is stated as 1.0.10 US. There does not appear to be any copyright protection on the disc.
How far do you get into the game before it crashes?
One thing you may want to try is starting the game directly from the install folder - my location is: C:\users\User Name\Viva Media\Alter Ego US. In this folder you will find AlterEgo.exe, starting the game from there you will see an options menu (which isn't presented in the normal startup). Click on Setup and then reset the options to their defaults. The out of the Box settings are - Resolution: AutoDetect, Shader Level: 2, AA Level: 4, Fullscreen: checked, Vsync: unchecked.
If you think the issue may be related to your Graphics card, change the Shader Level to 0 (zero). You may also want to disable Fullscreen.
I'm running Windows 7 x64 Pro.
Edit -
While the disc does not appear to have any copyright protection, it does indeed use SecuRom. As Jenny stated, there are no patches to remove it from the US version.
Last edited by InlandAZ; 08/10/14 02:57 PM.
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Re: Alter Ego strikes again
[Re: JKEerie]
#972558
08/10/14 04:40 PM
08/10/14 04:40 PM
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JKEerie
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Hi Inland...
I'm also running Windows 7 x64 pro. I can't even get the game to launch. I get a black screen and then the message "Alter Ego has stopped running." Then I'm kicked back to the desktop.
The game installs in the Program Files x86 location in a Viva Media folder. There is no option to install it anywhere else. The funny thing is that this game ran perfectly in 2010 with this same graphics card. But now it doesn't want to run. I've always launched the game from the file location. I've tried running as Administrator, compatibility mode, shaders and antialiasing at 0 as well as the defaults. I've uninstalled and reinstalled with antivirus turned off. Tech support from Encore/Viva Media had me reinstall Direct X 9, NetFramework, Visual C++ all to no avail. They've given up.
I just can't figure out what happened that it will no longer launch. Forgive my ignorance but isn't SecuRom a copy protection program?
BTW, I can't see a version on the disk, but if I right click properties, I get 1.0.8US
Last edited by JKEerie; 08/10/14 04:53 PM.
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Re: Alter Ego strikes again
[Re: JKEerie]
#972563
08/10/14 05:49 PM
08/10/14 05:49 PM
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Joined: Aug 2002
Posts: 7,263 Arizona
InlandAZ
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About the only other thing I can suggest is removing Securom from your PC and running through the uninstall/re-install process again. You can find their removal tool below - and yes, it is copy protection. SecuROM™ Removal Tool I see 1.0.8 as a version for the installer, but the game itself 1.0.10 US.
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Re: Alter Ego strikes again
[Re: JKEerie]
#972579
08/10/14 07:35 PM
08/10/14 07:35 PM
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Joined: Sep 2004
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JKEerie
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I used the removal tool, shutdown protection, uninstalled, ran CCleaner, reinstalled as administrator, ran as administrator. Still the same. I suspect there is another program that is incompatible with the game now that was not present in 2010, and the game will not launch. Oh, well...
The mule in me wants the game to work, but I've played it on XP and no how it comes out. At least I had that privilege.
Thanks, Inland, for your kind assistance.
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Re: Alter Ego strikes again
[Re: JKEerie]
#972711
08/11/14 12:07 PM
08/11/14 12:07 PM
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Joined: Aug 2002
Posts: 7,263 Arizona
InlandAZ
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Thanks, Inland.
I visited the SecuRom website and downloaded their diagnostic tool and reran the tool on the RunDev file. I zipped it per their instructions and just sent it off to their Tech support along with a screen shot of the error message. Maybe they'll respond.
Failing that, would I just have to try the startup items or services as well in Msconfig? That would be my approach.
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Re: Alter Ego strikes again
[Re: Marian]
#973350
08/14/14 02:40 PM
08/14/14 02:40 PM
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Joined: Aug 2014
Posts: 7
Jason_Encore
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to GameBoomers, Jason_Encore. Thanks for stopping by and for the offer; it's much appreciated. Your quite welcome, and if any of our customers of Encore / Viva Media products post here and need help I am your first line of help for these errors and I can also get direct answers from the source and resolve problems much more quickly We had acquired Viva Media back in 2013 and now support for all Viva Media products is done through Encore.
Last edited by Jason_Encore; 08/14/14 02:41 PM.
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Re: Alter Ego strikes again
[Re: JKEerie]
#973540
08/15/14 06:03 PM
08/15/14 06:03 PM
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Joined: Sep 2004
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JKEerie
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Well, now, I am truly embarrassed and apologetic to you, Jason. After downloading the game and trying to launch it through Steam, I get the exact same error!
It occurred to me to look in the Windows Event Viewer and I discovered the following error in each and every instance where I'd attempted to launch the game:
Log Name: Application Source: Application Error Date: 8/15/2014 2:48:14 PM Event ID: 1000 Task Category: (100) Level: Error Keywords: Classic User: N/A Computer: Jacky-Asus Description: Faulting application name: RunDev.exe, version: 1.9.4.9, time stamp: 0x4c1a31a5 Faulting module name: atioglxx.dll, version: 6.14.10.9236, time stamp: 0x4b2aa66c Exception code: 0xc0000005 Fault offset: 0x0000b212 Faulting process id: 0x127c Faulting application start time: 0x01cfb8b976d14cca Faulting application path: C:\Users\owner\Documents\Steam\steamapps\common\Alter Ego\RunDev.exe Faulting module path: C:\Windows\system32\atioglxx.dll Report Id: b5cfdb11-24ac-11e4-a702-e0cb4e9794b2 Event Xml: <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event"> <System> <Provider Name="Application Error" /> <EventID Qualifiers="0">1000</EventID> <Level>2</Level> <Task>100</Task> <Keywords>0x80000000000000</Keywords> <TimeCreated SystemTime="2014-08-15T18:48:14.000000000Z" /> <EventRecordID>69888</EventRecordID> <Channel>Application</Channel> <Computer>Jacky-Asus</Computer> <Security /> </System> <EventData> <Data>RunDev.exe</Data> <Data>1.9.4.9</Data> <Data>4c1a31a5</Data> <Data>atioglxx.dll</Data> <Data>6.14.10.9236</Data> <Data>4b2aa66c</Data> <Data>c0000005</Data> <Data>0000b212</Data> <Data>127c</Data> <Data>01cfb8b976d14cca</Data> <Data>C:\Users\owner\Documents\Steam\steamapps\common\Alter Ego\RunDev.exe</Data> <Data>C:\Windows\system32\atioglxx.dll</Data> <Data>b5cfdb11-24ac-11e4-a702-e0cb4e9794b2</Data> </EventData> </Event>
The only difference in the other reports was that the file path was different since it was a direct install from the disk.
I had presumed that since the drivers had not changed on the laptop since partially playing the game in 2010, it had to be a copy protection issue, since all the other trouble shooting failed to fix the issue. This game did work on this same laptop in 2010!
I did uninstall and reinstall the driver from the laptop manufacturer's website (presuming perhaps a corrupt dll file.) The issue recurs.
I now have emails into Asus and ATI to see if they can provide a fix.
In the meantime, my mea culpa to you, Jason. I just don't understand computers.
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Re: Alter Ego strikes again
[Re: JKEerie]
#973996
08/18/14 07:19 PM
08/18/14 07:19 PM
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Joined: Oct 2000
Posts: 40,644 southeast USA
Jenny100
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Well...the response from Asus was to re-install my operating system and restore the laptop to its out-of-the-box condition. This seems rather drastic considering I am having an issue with a single game only and otherwise the laptop is working fine. (I would really hate to lose all the programs and game downloads I have installed.) Does this seem like a reasonable suggestion to anyone? Usually the restore to factory defaults only takes about 10 minutes (assuming you're using a restore partition). But then you'd have all those Windows updates to do afterwards, which would take much longer. It would get rid of damaged files. But it's possible the game still won't work, since we don't really know why it won't work. I just filed a ticket with AMD and will see if they can suggest a repair to the Open GL files. If they cannot, I may take the laptop to a local computer guy and have him update drivers and BIOS, VBIOS etc, since I have not upgraded any of this since I purchased it in 2010. When I have tried to update the graphics driver myself, it installs but I lose the native 1600x900 screen resolution on the laptop so I always end up rolling back to the Asus driver. I'm not sure I understand. Do you mean the 1600x900 resolution isn't available when you access the Display options? If it isn't, did you check "List All Modes?" http://www.sevenforums.com/tutorials/255-screen-resolution-display-settings.html
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Re: Alter Ego strikes again
[Re: JKEerie]
#974780
08/24/14 11:12 AM
08/24/14 11:12 AM
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Joined: Jun 2005
Posts: 20,113 Near St. Louis, MO
Draclvr
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I'm not going to lie - I never thought you even hear back from AMD! Interesting resolution - I have filed Driver Sweeper for future reference as I've never used it.
Persistence pays off once again!
Once again, weeds are my life!
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Re: Alter Ego strikes again
[Re: JKEerie]
#974789
08/24/14 12:01 PM
08/24/14 12:01 PM
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Joined: Oct 2000
Posts: 40,644 southeast USA
Jenny100
GB Reviewer Glitches Moderator
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Thank you for describing the details of what helped you, JKEerie. It's interesting that they suggest not using the reference drivers. It used to be that it wasn't even possible to install anything but the laptop drivers from the laptop manufacturer on a laptop -- the install simply stopped if the installer didn't detect the appropriate hardware. Damaged drivers often require a complete uninstall by something like Driver Cleaner. Simply updating the drivers won't get rid of damaged files if both sets of drivers use the same damaged file. If you want to know what has to be done to completely remove drivers, someone posted a manual procedure here http://forums.guru3d.com/showthread.php?t=379461As you can see, it's not just a matter of deleting files. There are also many registry entries. This is why people use tools like Driver Sweeper -- quicker to use and less prone to error. ATI used to have their own driver removal tool that you could download from their website, but they seem to be relying on outside sources now -- maybe because tools like Driver Sweeper worked better than their own tool.
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Re: Alter Ego strikes again
[Re: JKEerie]
#974840
08/24/14 03:31 PM
08/24/14 03:31 PM
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Joined: Sep 2004
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JKEerie
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Thank you, Cathy1!
Drac: It took a couple of days for AMD to respond, but they did. Interesting that their response included a disclaimer for Driver Fusion, LOL. Considering it gave my system fits I don't blame them. I'm surprised that ASUS didn't suggest a possible corruption and removal/reinstall of the driver, versus the drastic measure of restoring my computer to "out of the box" condition. Driver Sweeper was very easy to use, BTW.
Jenny100: ASUS has a Republic of Gaming Website where a moderator has posted links to drivers not on the ASUS support site for the various notebook computers. Hard core gamers require more frequent driver updates, particularly for the graphics. However, ASUS does not officially recommend anything other than their drivers. Considering they market this laptop and others as gaming laptops, you would think they would provide updated drivers, but they don't.
As to ATI, their instructions were very good and acknowledged basically what you said. They mentioned how their reference drivers are tweaked by the laptop manufacturers to optimize the laptop. That's why they don't recommend not using the manufacturer drivers due to compatibility issues. Their driver setup provides an uninstall option prior to reinstall, but as you pointed out, it does not do a thorough job.
This was a learning experience for me, and I always learn so much from the gurus in these threads. I wanted to post to acknowledge that a solution was found and thank those who offered support and encouragement. It is much appreciated.
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