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#973816 - 08/17/14 03:15 PM question about so call microsoft guy
family Online   content
Addicted Boomer

Registered: 06/16/10
Posts: 1807
Loc: georgia
some guy call saying he was from microsoft and we had a virus my husbvand answer the phone and press 2 button before i could stop him could that hurt the computer. cool

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#973821 - 08/17/14 04:08 PM Re: question about so call microsoft guy [Re: family]
Jenny100 Offline
GB Reviewer Glitches Moderator
Sonic Boomer

Registered: 10/24/00
Posts: 35618
Loc: southeast USA
Pressed two buttons where? On the phone? That probably wouldn't do anything.

If he clicked where someone told him to on some website on the computer, he probably infected the computer with some sort of malware -- unless you stopped him before the "installation" of the malware was complete.

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#973823 - 08/17/14 04:08 PM Re: question about so call microsoft guy [Re: family]
Draclvr Offline
Adept Boomer

Registered: 06/03/05
Posts: 10206
Loc: In Missouri near St. Louis
Were the buttons he pressed on the phone or the computer? This is a HUGE scam. If he didn't press any buttons on your computer, then you are OK.
_________________________
Fireplace, yarn, knitting needles, books, wine... check. Yup, I'm ready for winter.

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#973824 - 08/17/14 04:09 PM Re: question about so call microsoft guy [Re: family]
family Online   content
Addicted Boomer

Registered: 06/16/10
Posts: 1807
Loc: georgia
2 buttons on the computer something and r at the same time to bring up the desktop.

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#973825 - 08/17/14 04:10 PM Re: question about so call microsoft guy [Re: family]
Jenny100 Offline
GB Reviewer Glitches Moderator
Sonic Boomer

Registered: 10/24/00
Posts: 35618
Loc: southeast USA
Originally Posted By: family
2 buttons on the computer something and r at the same time to bring up the desktop.

If that's as far as he got, you should still be OK.

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#973830 - 08/17/14 04:28 PM Re: question about so call microsoft guy [Re: family]
family Online   content
Addicted Boomer

Registered: 06/16/10
Posts: 1807
Loc: georgia
okay thank you very much, and it is. cool


Edited by family (08/17/14 04:29 PM)

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#973840 - 08/17/14 06:37 PM Re: question about so call microsoft guy [Re: family]
Draclvr Offline
Adept Boomer

Registered: 06/03/05
Posts: 10206
Loc: In Missouri near St. Louis
It was probably CTRL R which opens up a Run command box... if he had typed in what the scammer told him to, your computer might be toast right now!
_________________________
Fireplace, yarn, knitting needles, books, wine... check. Yup, I'm ready for winter.

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#973855 - 08/17/14 09:58 PM Re: question about so call microsoft guy [Re: family]
family Online   content
Addicted Boomer

Registered: 06/16/10
Posts: 1807
Loc: georgia
thank you guys very much, he knows it now, a friend and my sister said microsoft doesn't call people.

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#973859 - 08/17/14 10:48 PM Re: question about so call microsoft guy [Re: family]
InlandAZ Online   content
Glitches Forum Moderator
BAAG Specialist

Registered: 08/14/02
Posts: 6860
Loc: Arizona
Yep, what Drac said, probably a DOS prompt. Never trust someone claiming to be from Microsoft, they won't call you, you have to call them.

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#973874 - 08/17/14 11:57 PM Re: question about so call microsoft guy [Re: family]
family Online   content
Addicted Boomer

Registered: 06/16/10
Posts: 1807
Loc: georgia
thank you guys very much.

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#973878 - 08/18/14 01:49 AM Re: question about so call microsoft guy [Re: family]
Homer6 Offline
BAAG Specialist

Registered: 04/18/02
Posts: 5568
Loc: Oklahoma, USA
family, unless a caller has been granted remote access to your computer, that caller is not going to know what's wrong with your computer. If anything.

I got a call some time ago and was told our computer had reported it contained a virus. I paused a bit, looked at our shut off computer, and told the guy where to go. Now I have called customer services where the tech asked permission for remote access, which I granted. But I'll never grant access to anyone who calls me. I don't know who they are or what they're up to.
_________________________
If something gets your goat, it just proves you have a goat to get.

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#973893 - 08/18/14 05:30 AM Re: question about so call microsoft guy [Re: family]
Upsydaisy Offline
Settled Boomer

Registered: 07/23/05
Posts: 831
Loc: Sunny Devon, United Kingdom
I still get the odd call from 'microsoft guy' hang up straight away. Also PPI claims and 'have you had an accident recently'. Again hang up time. There has also been a steep rise in emails from banks, telephone services, utility companies and paypal, all asking to click on links and update bank details. Threats of cancelling or stopping services are included. What is real and what is fake? luckily if I click on one just for fun my browser displays a huge red notice! 'Don't go there' shame

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#973908 - 08/18/14 08:30 AM Re: question about so call microsoft guy [Re: family]
RichAlexis Offline
Shy Boomer

Registered: 06/21/13
Posts: 41
Indeed, the calls from Microsoft are a huge scam. I've had a number of them over the years. They originate from call centers all over the world, mostly apparently from Asia, but now also from Africa and South America.

They always pretend your system needs an upgrade, due to a nasty virus attack of some sort. If you comply, they will install spyware or illegal access software on your computer that is likely to steal your personal (financial) data or add your computer to some criminal network.

The calls are often relayed by means of various proxy servers or any other way of obfuscation, making it almost impossible to track down where they come from. The police hardly do anything about them, at least so they told me, also because they are constantly moving targets, and national legislation can hardly tackle shady companies that crisscross the globe, and use servers in one country, legal registration in another etc. Frankly, the whole internet is a mess that way.

By the way, the iffy emails from banks, webshops and the like that ask for re-registration of usernames and passwords are cases of so-called 'phishing'. Never trust a mail from your bank that asks you to change your personal details. Always make a phone call to a trusted number (i.e. shown in a general phone directory or on your bank correspondence) of your bank etc. to ask if they know what this is about.

Also, if you access your trusted company website (type the address, don't click on mail links, because they are fake!), it will often display a note about current scams or frauds. But sometimes, companies aren't that forthcoming, because they feel reporting lots of scams may damage their image ....

Of course, a growing concern is the fact that fewer and fewer companies use telephone numbers for their communication, and there are even fewer physical offices you can approach in person. As it is, we have to live with an extremely buggy and unreliable internet and can only be as wary as we can of what it has to offer.

Rich



Edited by RichAlexis (08/18/14 09:37 AM)

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#973956 - 08/18/14 02:02 PM Re: question about so call microsoft guy [Re: family]
oldmariner Offline
Addicted Boomer

Registered: 01/29/07
Posts: 1447
Adding to what Rich said, here is a useful tool to verify secure sites. Ever wonder if you are really connected to a legit bank site? This is one way to verify where you think you are.


Security Fingerprint

The website has instructions for various web browsers, they provide the info in different ways.

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#973965 - 08/18/14 03:37 PM Re: question about so call microsoft guy [Re: family]
family Online   content
Addicted Boomer

Registered: 06/16/10
Posts: 1807
Loc: georgia
thank you guys very much for the info we will do that next time.

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