GAMEBOOMERS provides you with all the latest PC adventure computer games information, forum, walkthroughs, reviews and news.

GB Reviews

Latest & Upcoming Adventure Games

GB Annual Game Lists

GB Interviews

BAAGS

GB @ acebook

About Us

Walkthroughs

free games galore

Game Publishers & Developers

World of Adventure

Patches

GB @ witter

GameBoomers Store

Print Thread
Page 2 of 2 1 2
Re: Alter Ego strikes again [Re: JKEerie] #973527
08/15/14 03:15 PM
08/15/14 03:15 PM
Joined: Sep 2004
Posts: 965
WNY
JKEerie Offline OP
Settled Boomer
JKEerie  Offline OP
Settled Boomer

Joined: Sep 2004
Posts: 965
WNY
Downloading as we speak, Jason. Thank you again very much!!!

Re: Alter Ego strikes again [Re: JKEerie] #973540
08/15/14 06:03 PM
08/15/14 06:03 PM
Joined: Sep 2004
Posts: 965
WNY
JKEerie Offline OP
Settled Boomer
JKEerie  Offline OP
Settled Boomer

Joined: Sep 2004
Posts: 965
WNY
Well, now, I am truly embarrassed and apologetic to you, Jason. After downloading the game and trying to launch it through Steam, I get the exact same error!

It occurred to me to look in the Windows Event Viewer and I discovered the following error in each and every instance where I'd attempted to launch the game:

Log Name: Application
Source: Application Error
Date: 8/15/2014 2:48:14 PM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: Jacky-Asus
Description:
Faulting application name: RunDev.exe, version: 1.9.4.9, time stamp: 0x4c1a31a5
Faulting module name: atioglxx.dll, version: 6.14.10.9236, time stamp: 0x4b2aa66c
Exception code: 0xc0000005
Fault offset: 0x0000b212
Faulting process id: 0x127c
Faulting application start time: 0x01cfb8b976d14cca
Faulting application path: C:\Users\owner\Documents\Steam\steamapps\common\Alter Ego\RunDev.exe
Faulting module path: C:\Windows\system32\atioglxx.dll
Report Id: b5cfdb11-24ac-11e4-a702-e0cb4e9794b2
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2014-08-15T18:48:14.000000000Z" />
<EventRecordID>69888</EventRecordID>
<Channel>Application</Channel>
<Computer>Jacky-Asus</Computer>
<Security />
</System>
<EventData>
<Data>RunDev.exe</Data>
<Data>1.9.4.9</Data>
<Data>4c1a31a5</Data>
<Data>atioglxx.dll</Data>
<Data>6.14.10.9236</Data>
<Data>4b2aa66c</Data>
<Data>c0000005</Data>
<Data>0000b212</Data>
<Data>127c</Data>
<Data>01cfb8b976d14cca</Data>
<Data>C:\Users\owner\Documents\Steam\steamapps\common\Alter Ego\RunDev.exe</Data>
<Data>C:\Windows\system32\atioglxx.dll</Data>
<Data>b5cfdb11-24ac-11e4-a702-e0cb4e9794b2</Data>
</EventData>
</Event>

The only difference in the other reports was that the file path was different since it was a direct install from the disk.

I had presumed that since the drivers had not changed on the laptop since partially playing the game in 2010, it had to be a copy protection issue, since all the other trouble shooting failed to fix the issue. This game did work on this same laptop in 2010!

I did uninstall and reinstall the driver from the laptop manufacturer's website (presuming perhaps a corrupt dll file.) The issue recurs.

I now have emails into Asus and ATI to see if they can provide a fix.

In the meantime, my mea culpa to you, Jason. I just don't understand computers.

Re: Alter Ego strikes again [Re: JKEerie] #973554
08/15/14 08:42 PM
08/15/14 08:42 PM
Joined: Aug 2014
Posts: 7
J
Jason_Encore Offline
Junior Boomer
Jason_Encore  Offline
Junior Boomer
J

Joined: Aug 2014
Posts: 7
On Windows 7 and 8 / 8.1 we had customers fix most crashes by manually installing the Direct X Runtime on the web.. Just a thought.

Re: Alter Ego strikes again [Re: JKEerie] #973557
08/15/14 09:45 PM
08/15/14 09:45 PM
Joined: Sep 2004
Posts: 965
WNY
JKEerie Offline OP
Settled Boomer
JKEerie  Offline OP
Settled Boomer

Joined: Sep 2004
Posts: 965
WNY
Thank you for the suggestion, Jason. I did just download and install Direct X 9.0 (full package so it wouldn't just tell me it didn't need to update). I still get the same, a black screen (GLFW window) and then the error message and I am prompted to close. From looking on the web, this appears to be an Open GL error. This error did not occur in 2010 with the exact same ATI driver installed. I just don't get it. Perhaps Asus or ATI has the answer.

I never presumed a driver error since it worked before. Obviously something has changed.

Thank you so much, Jason, for your continued support.

JK

Re: Alter Ego strikes again [Re: JKEerie] #973991
08/18/14 06:36 PM
08/18/14 06:36 PM
Joined: Sep 2004
Posts: 965
WNY
JKEerie Offline OP
Settled Boomer
JKEerie  Offline OP
Settled Boomer

Joined: Sep 2004
Posts: 965
WNY
Well...the response from Asus was to re-install my operating system and restore the laptop to its out-of-the-box condition. This seems rather drastic considering I am having an issue with a single game only and otherwise the laptop is working fine. (I would really hate to lose all the programs and game downloads I have installed.) Does this seem like a reasonable suggestion to anyone?

I just filed a ticket with AMD and will see if they can suggest a repair to the Open GL files. If they cannot, I may take the laptop to a local computer guy and have him update drivers and BIOS, VBIOS etc, since I have not upgraded any of this since I purchased it in 2010. When I have tried to update the graphics driver myself, it installs but I lose the native 1600x900 screen resolution on the laptop so I always end up rolling back to the Asus driver.

Re: Alter Ego strikes again [Re: JKEerie] #973996
08/18/14 07:19 PM
08/18/14 07:19 PM
Joined: Oct 2000
Posts: 40,644
southeast USA
Jenny100 Offline
GB Reviewer Glitches Moderator
Jenny100  Offline
GB Reviewer Glitches Moderator
Sonic Boomer

Joined: Oct 2000
Posts: 40,644
southeast USA
Originally Posted By: JKEerie
Well...the response from Asus was to re-install my operating system and restore the laptop to its out-of-the-box condition. This seems rather drastic considering I am having an issue with a single game only and otherwise the laptop is working fine. (I would really hate to lose all the programs and game downloads I have installed.) Does this seem like a reasonable suggestion to anyone?

Usually the restore to factory defaults only takes about 10 minutes (assuming you're using a restore partition). But then you'd have all those Windows updates to do afterwards, which would take much longer. It would get rid of damaged files. But it's possible the game still won't work, since we don't really know why it won't work.

Quote:
I just filed a ticket with AMD and will see if they can suggest a repair to the Open GL files. If they cannot, I may take the laptop to a local computer guy and have him update drivers and BIOS, VBIOS etc, since I have not upgraded any of this since I purchased it in 2010. When I have tried to update the graphics driver myself, it installs but I lose the native 1600x900 screen resolution on the laptop so I always end up rolling back to the Asus driver.

I'm not sure I understand. Do you mean the 1600x900 resolution isn't available when you access the Display options? If it isn't, did you check "List All Modes?"
http://www.sevenforums.com/tutorials/255-screen-resolution-display-settings.html

Re: Alter Ego strikes again [Re: JKEerie] #973998
08/18/14 07:50 PM
08/18/14 07:50 PM
Joined: Sep 2004
Posts: 965
WNY
JKEerie Offline OP
Settled Boomer
JKEerie  Offline OP
Settled Boomer

Joined: Sep 2004
Posts: 965
WNY
Thank you for your response, Jenny100.

To answer your question, the 1600x900 resolution does not display on the dropdown list of resolutions when I go to Screen Resolution when I right click on the desktop. The top resolution is 1152 (or something like that x ? (can't recall the 2nd number). I have never checked the "list all modes" under the advanced settings.

Re: Alter Ego strikes again [Re: JKEerie] #974694
08/23/14 04:35 PM
08/23/14 04:35 PM
Joined: Sep 2004
Posts: 965
WNY
JKEerie Offline OP
Settled Boomer
JKEerie  Offline OP
Settled Boomer

Joined: Sep 2004
Posts: 965
WNY
One more update and I wish to report SUCCESS!

I got a response from the folks at AMD about the graphics driver. They believe that the atioglxx.dll was corrupted during install. Rather than having me uninstall the driver and reinstall using the AMD Install Manager...which is what I did prior...they had me use the Control panel to change the AMD Catalyst Install, and remove all the AMD software including the Install Manager. Then they suggested I use Driver Fusion to clean any remaining files and the registry. Unfortunately, Driver Fusion just hung on my system causing a hard restart. So I used Driver Sweeper instead to perform the task. I then reinstalled the drivers from ASUS (strongly recommended my AMD as their reference drivers are not always compatible with laptop drivers.) The result is now, Alter Ego launches and plays with no difficulties on the ASUS machine.

So...problem solved. Thanks to all who offered support via this thread. The solution sure beat reinstalling the operating system!

Re: Alter Ego strikes again [Re: JKEerie] #974766
08/24/14 07:41 AM
08/24/14 07:41 AM
Joined: May 2003
Posts: 7,767
Calgary Alberta Canada
Cathy1 Offline
BAAG Specialist
Cathy1  Offline
BAAG Specialist

Joined: May 2003
Posts: 7,767
Calgary Alberta Canada
Congrats JK.


" If Cornoil Comes From Corn
Where Doe's Babyoil Come From "
Re: Alter Ego strikes again [Re: JKEerie] #974780
08/24/14 11:12 AM
08/24/14 11:12 AM
Joined: Jun 2005
Posts: 20,006
Near St. Louis, MO
Draclvr Offline
Reviews Editor - Hints/Glitches Mod - Site Support
Draclvr  Offline
Reviews Editor - Hints/Glitches Mod - Site Support
True Blue Boomer

Joined: Jun 2005
Posts: 20,006
Near St. Louis, MO
I'm not going to lie - I never thought you even hear back from AMD! Interesting resolution - I have filed Driver Sweeper for future reference as I've never used it.

Persistence pays off once again!


Gardens put to bed for the winter. Time for some gaming!
Re: Alter Ego strikes again [Re: JKEerie] #974789
08/24/14 12:01 PM
08/24/14 12:01 PM
Joined: Oct 2000
Posts: 40,644
southeast USA
Jenny100 Offline
GB Reviewer Glitches Moderator
Jenny100  Offline
GB Reviewer Glitches Moderator
Sonic Boomer

Joined: Oct 2000
Posts: 40,644
southeast USA
Thank you for describing the details of what helped you, JKEerie.
It's interesting that they suggest not using the reference drivers.
It used to be that it wasn't even possible to install anything but the laptop drivers from the laptop manufacturer on a laptop -- the install simply stopped if the installer didn't detect the appropriate hardware.

Damaged drivers often require a complete uninstall by something like Driver Cleaner. Simply updating the drivers won't get rid of damaged files if both sets of drivers use the same damaged file.

If you want to know what has to be done to completely remove drivers, someone posted a manual procedure here
http://forums.guru3d.com/showthread.php?t=379461

As you can see, it's not just a matter of deleting files. There are also many registry entries. This is why people use tools like Driver Sweeper -- quicker to use and less prone to error.

ATI used to have their own driver removal tool that you could download from their website, but they seem to be relying on outside sources now -- maybe because tools like Driver Sweeper worked better than their own tool.

Re: Alter Ego strikes again [Re: JKEerie] #974840
08/24/14 03:31 PM
08/24/14 03:31 PM
Joined: Sep 2004
Posts: 965
WNY
JKEerie Offline OP
Settled Boomer
JKEerie  Offline OP
Settled Boomer

Joined: Sep 2004
Posts: 965
WNY
Thank you, Cathy1!

Drac: It took a couple of days for AMD to respond, but they did. Interesting that their response included a disclaimer for Driver Fusion, LOL. Considering it gave my system fits I don't blame them. I'm surprised that ASUS didn't suggest a possible corruption and removal/reinstall of the driver, versus the drastic measure of restoring my computer to "out of the box" condition.
Driver Sweeper was very easy to use, BTW.

Jenny100: ASUS has a Republic of Gaming Website where a moderator has posted links to drivers not on the ASUS support site for the various notebook computers. Hard core gamers require more frequent driver updates, particularly for the graphics. However, ASUS does not officially recommend anything other than their drivers. Considering they market this laptop and others as gaming laptops, you would think they would provide updated drivers, but they don't.

As to ATI, their instructions were very good and acknowledged basically what you said. They mentioned how their reference drivers are tweaked by the laptop manufacturers to optimize the laptop. That's why they don't recommend not using the manufacturer drivers due to compatibility issues. Their driver setup provides an uninstall option prior to reinstall, but as you pointed out, it does not do a thorough job.

This was a learning experience for me, and I always learn so much from the gurus in these threads. I wanted to post to acknowledge that a solution was found and thank those who offered support and encouragement. It is much appreciated.

Page 2 of 2 1 2
Previous Thread
Index
Next Thread

Moderated by  Draclvr 

Who's Online Now
2 registered members (Urban Worrier, FlyingDutchman42), 254 guests, and 0 spiders.
Key: Admin, Global Mod, Staff, Mod
Newest Members
PierreLombardo, Dux, WillPowerGoat, Ebalon, J7769mon
9388 Registered Users
Powered by UBB.threads™