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gog purchase #976031
08/31/14 04:01 PM
08/31/14 04:01 PM
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Chicago
oldbroad Online sad OP
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Trying to purchase some games but after hitting the button to complete the purchase, it is just spooling away. It's been about a half hour now. Don't know if they're just so busy it's tied up or what. Don't see any way to stop it and try again.

Edit. Shoot. Now I right clicked on that button and hit "back" which stopped the spooling. The items are still in my cart but it says that I can only gift the items since I already own them, so I looked on my shelf and the games are there but I know the purchase did not go through. Or at least I didn't get any confirmation. Not sure what to do.

Anybody else have this happen to them?

Last edited by oldbroad; 08/31/14 04:13 PM.
Re: gog purchase [Re: oldbroad] #976032
08/31/14 04:16 PM
08/31/14 04:16 PM
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near Yosemite
Marian Offline
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I would try downloading one of the games and see what happens. It sounds like the purchase did indeed go through but the system is slow in sending you an email notification of the sale. I don't think the games would be on your shelf otherwise. You could also check PayPal or your credit card online, depending on how you paid, to see if the transaction has been posted/is pending.

Re: gog purchase [Re: oldbroad] #976035
08/31/14 04:46 PM
08/31/14 04:46 PM
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Chicago
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Thanks for the suggestions Marian. Not showing on the credit card yet.
Not really ready to download yet. I guess I'll wait and see. If it does not go through I guess I will miss out on The Black Mirror though. Everything else I ordered is also on sale but will come around again.

Re: gog purchase [Re: oldbroad] #976040
08/31/14 05:53 PM
08/31/14 05:53 PM
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Send in a support ticket, oldbroad, and tell them exactly what's happening.
GOG just "upgraded" their site and made a huge mess of it and I don't mean just visually.
Bugs are being reported right and left in the forum and always the suggestion is to write to Support.
So, make sure they know you bought (or tried to buy) The Black Mirror so you'll still be able to get it after the sale ends and they dump the games.

Gil.


"Best not to think about it. I don't want to fall to bits 'cos of excess existential thought."
Re: gog purchase [Re: oldbroad] #976055
08/31/14 10:16 PM
08/31/14 10:16 PM
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Posts: 17,992
Chicago
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Thanks traveler. I did notify them, at least I think. Not really sure if I did it right. No indication of my contact??

Re: gog purchase [Re: oldbroad] #976056
08/31/14 10:29 PM
08/31/14 10:29 PM
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Well, it is the weekend, oldbroad, and GOG is based in Poland.
Not to mention that they must have lots of these support tickets coming through. wink
I'm sure you'll get an answer.

Now, if you could just clean up that website that looks as if Microsoft paid them to make it look like Windows 8, you'd have my eternal gratitude!

Gil.


"Best not to think about it. I don't want to fall to bits 'cos of excess existential thought."
Re: gog purchase [Re: traveler] #976138
09/01/14 12:52 PM
09/01/14 12:52 PM
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Posts: 40,644
southeast USA
Jenny100 Offline
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Originally Posted By: traveler
Now, if you could just clean up that website that looks as if Microsoft paid them to make it look like Windows 8, you'd have my eternal gratitude! Gil.

Yup. That flattened "Windows 8 look" is extremely ugly.

Re: gog purchase [Re: oldbroad] #976173
09/01/14 03:52 PM
09/01/14 03:52 PM
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Rockland, Ontario, Canada
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Maybe this is not related to the "View you are talking about, but just in case": If you want to go back to List view, look near the top right of the screen and you will see a View button and you can change from Grid view to List view.

Re: gog purchase [Re: Starcom] #976176
09/01/14 04:17 PM
09/01/14 04:17 PM
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United Kingdom
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Thanks, Starcom smile

I selected "Adventure" and was then able to use the "View" button and get to the grid mode - which I prefer thumbsup


Time : The Most Precious Commodity
Re: gog purchase [Re: oldbroad] #976204
09/01/14 08:29 PM
09/01/14 08:29 PM
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Chicago
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Yay! The charge is pending on my credit card. Now I can stop worrying that the games will disappear from my shelf. I never did receive confirmation yet and don't know why the games remained in my cart but I removed them.

Re: gog purchase [Re: oldbroad] #976205
09/01/14 08:31 PM
09/01/14 08:31 PM
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near Yosemite
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Good news. smile

Re: gog purchase [Re: Starcom] #976209
09/01/14 08:44 PM
09/01/14 08:44 PM
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No, it's not the Grid or List view I'm talking about, Starcom, it's the entire site and particularly the front page.
It's ugly as sin, grey...grey...grey, which I find really tiring on my eyes when I'm trying to read something, and it does not display well in my browser.
Not to mention it has that horrible, far too big tab bar across the top that follows you and refuses to go away.

The old format was inviting and made me want to spend a while, browsing through what was on offer, blowing money now and then on an impulse buy or two.
Now I get on, try to figure out what's on sale and what's new and have to click through a couple of pages for whatever I check to do it.
I check a lot less now.
I do not hang around.
Getting no joy from the front page, I head straight for the forum...and more eye strain.
That's probably going to save me money, though, since I'll be way less likely to buy games unless they're deeply discounted.
So maybe I should thank the mobile crowd (and some nitwit site designer) for having such a big influence on a site that sells PC games, you think?

Gil.



"Best not to think about it. I don't want to fall to bits 'cos of excess existential thought."
Re: gog purchase [Re: traveler] #976212
09/01/14 08:55 PM
09/01/14 08:55 PM
Joined: Jul 2000
Posts: 48,228
near Yosemite
Marian Offline
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I don't like the new GOG layout as much as the old one. I agree that it's not conducive to spending more time there.

Re: gog purchase [Re: oldbroad] #976215
09/01/14 09:31 PM
09/01/14 09:31 PM
Joined: Apr 2006
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Chicago
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Not arguing traveler but what "horrible, far too big tab across the top that follows you and refuses to go away" are you talking about? I don't see anything like that. Also, on the first page on the right hand column, you can click for "what's new" and "what's on sale" without having to click through a couple of pages.

I don't particularly care for the grey but otherwise the new look doesn't bother me.

Re: gog purchase [Re: oldbroad] #976216
09/01/14 09:52 PM
09/01/14 09:52 PM
Joined: Oct 2000
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southeast USA
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Originally Posted By: oldbroad
Not arguing traveler but what "horrible, far too big tab across the top that follows you and refuses to go away" are you talking about?

Probably that 5/8 inch thick toolbar that runs across the top of the page.
It's there on every page.

Re: gog purchase [Re: Jenny100] #976219
09/01/14 10:25 PM
09/01/14 10:25 PM
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Originally Posted By: Jenny100

Probably that 5/8 inch thick toolbar that runs across the top of the page.
It's there on every page.


Yes.
And my icon, or avatar if you will, is no longer there with my Account so it's not immediately obvious if I'm signed in.

Gil.


"Best not to think about it. I don't want to fall to bits 'cos of excess existential thought."
Re: gog purchase [Re: traveler] #976220
09/01/14 10:32 PM
09/01/14 10:32 PM
Joined: Nov 2000
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United Kingdom
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Am I alone ??
I haven't found the new mode at all as disagreeable as some are seeming to find it whistle


Time : The Most Precious Commodity
Re: gog purchase [Re: Mad] #976229
09/01/14 11:38 PM
09/01/14 11:38 PM
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Rockland, Ontario, Canada
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I am with Mad and oldbroad on this one, the changes are not so bad and I feel sorry for those who find it hard to read, I know how it is, my eyes are not in the best of shape and hate it when changes are made, for me, it is when they change it to "Bright Colours" like Green or Yellow or Red, then I have to quit reading or highlight the entire text in order to continue reading...
But I imagine if enough people complain to GOG they could make some changes..

And remember how many people complained when Big Fish changed their site? I know, I was one who did not like it at first and took awhile to adjust to it...

Re: gog purchase [Re: oldbroad] #976231
09/01/14 11:55 PM
09/01/14 11:55 PM
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Near St. Louis, MO
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I wouldn't mind the gray as much if the pics on the left weren't so washed out. I don't like a garish "in your face" look, but this just sort of makes me want to close the tab.


Gardens put to bed for the winter. Time for some gaming!
Re: gog purchase [Re: oldbroad] #976232
09/02/14 12:00 AM
09/02/14 12:00 AM
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I find it to be quite fine also and I've checked a few times today thinking I just don't have the update yet. lol


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Re: gog purchase [Re: BrownEyedTigre] #976242
09/02/14 02:49 AM
09/02/14 02:49 AM
Joined: Nov 2000
Posts: 34,312
United Kingdom
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rotfl


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Re: gog purchase [Re: oldbroad] #976281
09/02/14 09:23 AM
09/02/14 09:23 AM
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Near St. Louis, MO
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I actually quite like the way they have the site set up - it's easy to navigate and I don't even mind the big toolbar following me around and a glance at it tells me I'm logged in. I just don't like the washed out look...


Gardens put to bed for the winter. Time for some gaming!
Re: gog purchase [Re: oldbroad] #976332
09/02/14 01:36 PM
09/02/14 01:36 PM
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Rivellon
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Well, maybe you grownups like it.
For me, it's just no fun anymore.

Gil.


"Best not to think about it. I don't want to fall to bits 'cos of excess existential thought."
Re: gog purchase [Re: traveler] #976334
09/02/14 01:37 PM
09/02/14 01:37 PM
Joined: Jul 2000
Posts: 48,228
near Yosemite
Marian Offline
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Originally Posted By: traveler
Well, maybe you grownups like it.
For me, it's just no fun anymore.

Gil.


Are you going to pick up your marbles and go home? laugh

Just teasing, of course. smile

(I lost my marbles a while back, so that's not an option for me!)

Re: gog purchase [Re: oldbroad] #976362
09/02/14 02:56 PM
09/02/14 02:56 PM
Joined: Oct 2000
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southeast USA
Jenny100 Offline
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I just think it's ugly.
The flat look is ugly.
The yellowish gray color scheme is ugly.
The game screens on the left side of the home page look washed out instead of colorful.
And garbage popups of various sorts jump at you all the while you move your mouse across the page, blocking your view of what you actually want to select. Better be REALLY careful how you move your mouse around.

I actually thought their site looked the best when they first started selling games. Since then every change has looked worse.

Originally Posted By: GOG
We went for a fresh, mobile-friendly design that should make it even easier to find the games you want

Yet they don't sell games for mobile -- so why make the site look like it was designed for mobile?

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