I steam won't load my Sherlock gameit says
my graphicscard which is on my machine is not supported
steam better play this game I have about had it with them.what can I do
please help.

It sounds like your graphics card might not meet the system requirements for this game. If you want to discuss this further, I can move your post over to the Glitches section of the forum. If this is indeed the case, this is not Steam's fault - you just need a better graphics card in order to run the game.

yes I can use all the help you can give me please:
my graphics is intel (r)hd graphic2000,video bios2143.0
current graphic mode:1600by900.i have windows8.1 and direct x 11.0
need any more info: please ask thank alot

I believe that you have an integrated graphics card, which means that you probably don't have enough video memory to run the game. The only way to fix this would be to get a better video card for your computer - but we would need more information from you before we could advise you on this.

Let's wait and see what others have to say, though.

I also got the same message with my digital download. My "Quadro 1000M" graphics card is not supported. There were MANY folks posting the same problem at Steam, with many different graphics cards mentioned.

This is the answer I received from Frogwares support, which is the same as posted at Steam:

Workaround - Use At Your Own Risk:

To add these parameters to launch options right-click the game in your Steam client library, select “Properties” then click on “Set Launch Options…” button and write there one of the following keys:

-nosettingslimitlow - This will override system limitations and run the game with low graphics settings
-nosettingslimit - This will override system limitations and run the game with high graphics settings

-----------------------

This solution worked for me, using the second of the two choices. (include the dash at the beginning)

It did not work for everyone, as posted at Steam. It depends on the graphics card, course. Support email said they could not help with support if this workaround method doesn't work.

I just finished the game. It was wonderful and I'm grateful that this method worked for me. I hope it works for you as well, should you decide to try it.

Thank you very much for that detailed help/suggestion, LadyCav. This should prove useful for other folks, as well.

I hope this works for you, abby.

The system requirements for this game are:

OS: WINDOWS VISTA SP2/WINDOWS 7/WINDOWS 8
Processor: AMD/INTEL DUAL-CORE 2.4 GHZ
Memory: 2048 MB RAM
Graphics: 256 MB 100% DIRECTX 9 COMPATIBLE AMD RADEON HD 3850/NVIDIA GEFORCE 8600 GTS OR HIGHER
DirectX: Version 9.0c
Hard Drive: 14 GB available space
Sound Card: DIRECTX 9 COMPATIBLE

Abby, it's hard to blame STEAM for your computer not meeting the Graphics system requirements for this game. I hope the work around LadyCav posted will work for you, but I suspect with your low-end integrated card that it won't. Fingers crossed for you!

I tried what you told me to do and I still can't
get the game to run.marian you said I probably need a
better video card,how do I get that,because I payed
about $60 for this game and can't play it.thanks

You would have to order a new video card online or buy one in a retail store. First, though, you would need to know all of your system specifications so that you could then determine whether or not such an upgrade is possible, and if it is, what kind of video card your computer would be able to handle. Sometimes when folks get a better video card they need to get a bigger power supply as well.

The techies here could give you some good advice, but first they would have to know all the system specs of your computer.

tell me what systemspecsthey need and I well give it toyou if I can find it

The make and model number of your motherboard are important, in order to see if your motherboard would allow for an upgrade to your video card. It would also be important if you could find out how many watts your power supply has. Information on both of these would be a good starting point.

abby,I downloaded speccy and it tells you everything that's in your pc. your cpu,video card everything. you can get a lot of info there. What op system mother board. MB of ram. I just thought you might be interested. yyou would have to open up your computer to see what watt your power supply is.
Richard

my graphics is intel (r)hd graphic2000,video bios2143.0
current graphic mode:1600by900.i have windows8.1 and direct x 11.0
driver version:9.17.10.3347,physical memory:3976mb,processor:itel
(r) core(tm) i3-2130cpu 340ghz,internet explorer 11,
processor speed:3392mhz.its a hp computer.need
need anything else let me know.

Abby, Richard (the post above yours) has good advice. If you download Speccy (I believe there is a free download version), it will tell you about your motherboard, which is most important. And, as Richard says, you would have to open up your computer (remove the case) in order to determine the wattage of your power supply.

Speccy can be downloaded here. This would provide you with the information about your motherboard.

Is this a laptop computer or a desktop?

my computer is a desktop,i downloaded speccy and it didn't tell me anything

ok I got all my information about my computer from
speccy.now what do I do

If you can copy and paste the information that you received from Speccy and post it here, then someone more knowledgeable can take a look at it.

here you go:it printed me out about 50 pages
of stuff on my computer.this is all the
information that I could copy&paste:perating System
Windows 8.1 64-bit
CPU
Intel Core i3 2130 @ 3.40GHz 29 °C
Sandy Bridge 32nm Technology
RAM
4.00GB Single-Channel DDR3 @ 665MHz (9-9-9-24)
Motherboard
Foxconn 2ADA (SOCKET 0) 28 °C
Graphics
HP 20xi (1600x900@60Hz)
Intel HD Graphics (HP)
Storage
931GB Western Digital WDC WD10EZEX-60ZF5A0 (SATA) 28 °C
Optical Drives
hp CDDVDW SH-216BB
Audio
IDT High Definition Audio CODEC (I HAVE MORE INFORMATION ON MY PRINTED OU PAPERS THAT I CAN CHECK IF YOU NEED
SOMETHING THATS NOT HERE.THANK YOU VERY MUCH FOR YOU TIME.

That's very helpful because it includes the motherboard information; it looks like you have a Foxconn 2ADA. Someone here ought to be able to help you now, giving you information about what possible video card upgrade you could do with this. After that, you would need to find out the wattage of your power supply.

Let's wait and see if we can get further assistance with this now.

Here's a thread at HP forums from someone with a Foxconn 2ADA motherboard who wanted to upgrade his graphics card.
***link***

It turned out his computer was smallish, so he had to be sure to get a graphics card that would fit in the case. He also needed to upgrade his power supply because the computer had come with a measly 250W power supply.

I have taken off the computer and looked inside and I don't
see anything about watts for the computer

You would have to locate the power supply unit itself after removing your computer case; generally, the wattage is displayed on it.

abby, if you can post the model of your HP computer, we can try to look up your specs for you too. Usually these computers have a very small power supply like Jenny indicated. But post your model and we can check a little closer for you.

S5-1414 HP PAVILLION SLIMLINE SERIES
SERIAL#MXU30301M5
PRODUCT#H3Y75AA#ABA
HOPE THIS IS WHAT WERE LOOKING FOR

Yes it is... And it's not particularly good news. These "slimline" computers are not very conducive to upgrades. It is not a gaming computer - even for adventure games. Let me look around and see what I can find out.

EDIT: This computer has a very small 220 watt power supply. The power supply is a specialized small size to fit in this slimline case. I found replacements, but nothing with much more wattage that your current power supply. The motherboard does have a PCI-e X16 slot for a video card upgrade, but it would need to be a low profile card to fit in this case.

It would not be impossible to upgrade this computer to be able to play the new adventure games, but I would definitely not suggest it unless you really know your way around the inside of a computer. You could always take it to a computer shop to see what they would suggest.

EDIT 2: Had more time this morning. Here is an example of a video card that MIGHT work. It's a low profile card, but you would have to check the space inside your slimline case to be sure it will fit. It needs a minimum power supply of 300 watts - which is why you would need to also upgrade your small 220 watt power supply. I have no idea if that power supply would fit either. If you look at the picture of the power supply with all the cables you have to plug into the proper places and components to make this work, you will understand why I said you should really know your way around the inside of a computer.

Nvidia GT 730 1 GB

300 Watt Slmline Power Supply

IT IS FUNNY THAT MY COMPUTER PLAY ALL THE OTHER ADVENTURE
GAMES BUT WON'T PLAY THIS ONE,WONDER WHY

I added another edit to my post above after doing more research.

The reason it won't play this one is that your computer clearly does NOT meet the minimum system requirements for this game. You have an integrated video chip in your processor that shares system memory. I will repost the minimum video requirements.

Graphics: 256 MB 100% DIRECTX 9 COMPATIBLE AMD RADEON HD 3850/NVIDIA GEFORCE 8600 GTS OR HIGHER

Your video chip does not meet this requirement. That's why the game won't play.

That really is a small one. (I found specs ***here***)
I don't know if that's worth trying to upgrade.
The tiny computer case makes it really difficult. Even if you were able to find a power supply and a video card that would fit in the case and be adequate to play Crimes & Punishments, there would be a heat problem that would significantly shorten the life of the computer.

In case you were wondering, if you install a video card that requires more wattage than the power supply is capable of, the computer will boot to a black screen -- or not boot at all. So it's important to check the wattage of your power supply before upgrading your video card.


It's not my idea of "funny" that you paid almost $60 for a game your computer can't play. However I assure you your computer will not play all other adventure games. It will play games with low system requirements. But it won't be up to playing games that specifically require Nvidia or ATI video cards with discrete video memory (as opposed to "shared" memory). Any game that uses the Unreal Engine 3 (like "Crimes & Punishments" and "Ethan Carter") will probably not play. And keep in mind that what they list as "Minimum" requirements may be an exaggeration. It's better to use the "Recommended" requirements as a guideline for upgrading.

I have no idea what your financial situation is or how serious you are about gaming. But if you want to be able to play any game that interests you, you should consider buying a computer that is more oriented toward gaming -- one with at least a mid-range Nvidia or ATI card and a power supply with enough watts to support it. Do not go to a Best Buy or Staples and take a salesman's word for it that a computer he's selling will play your games because salesmen will often lie to you -- "it will play any game you want" (sure it will -- as long as all you play is solitaire).

If you decide not to buy a new "gaming-oriented" computer, you'll need to be very careful in the future to check the system requirements for graphics before buying the game -- and make sure the game supports Intel 2000 onboard graphics with shared memory. If you can't find that information, look for a demo. Intel 4000 graphics may include discrete memory, while Intel 2000 does not. So make sure your graphics are specifically supported.

I don't know if Steam will refund your money for the game, since you are unable to play the game on your computer. I guess you could ask them.

I just checked the system requirements for
crimes& punishments and the last game of theirs
the testmentsof Sherlock and they have same
requirements and I played that game.i really do think
the new one won't play beceause its running threw steam the other game didn't
but thanks for all your help.

Well, noooo... the requirements are not the same. The Testament game had much lower video requirements - LESS than the minimum of a 3850 ATI and LESS than an Nvidia 8600 or greater. Playing through Steam will have absolutely zero to do with your video chip not meeting the requirements of the new game. But I think Jenny has already explained it perfectly and I can't think of anything else to add.

Hi Guys

I have a Steam account but it would not recognise my log ins, it has taken me about 30 minutes to sort that now I have to wait another 30 minutes for the game to download/install whats going on with Focus/Frogware, what happen to the good old insert disc and run!!!

I have added a footnote, the games just finished installing now have have to wait a further 25 minutes for Steam to lauch the game, so from start to finish it will have taken nearly one and a half hours to actually get the game to start, is this normal???

I cant believe this just checked on the Steam launch and its now showing a further 25 minutes to launch, is this going to be a record for a Steam Game. Is this likely to happen throughout the game with Steam or once I eventually get over this hurdle will I be able to play the game normally, its a shame really as I have been waiting with baited breathe for this new chapter in the Sherlock Holmes saga and now this Arrrrgh

Cheers
SAFC

You didn't buy a disc, so you have to download the files for the game.


I don't know for sure the size of the download for the game, and I don't know what sort of bandwidth you have. I found one site that said the download was almost 4GB. If either of those is the case, it would take me FAR longer than an hour and a half just to download the game. Depcompressing in preparation for the install is an additional step. The installer may decompress the download to a temporary folder before finally copying/installing them to the game folder.

Also, if Steam detected you had a bad download, it won't use it to install the game -- nor would you want it to. Or if the game got patched, there can be additional files to download.

Abby, they have released a beta patch which is supposed to allow you to play this game on your previously unsupported graphics adapter chip. You have the lowest one - the HD 2000 - and they say they tested it on all HD graphics adapter chips. Check out the thread in Adventure Game Discussions to find out how to get it. They don't guarantee it, but it's an option since you can't play the game on your computer at all without it.

Hi Jenny100

I did buy the game in disc format from Amazon UK, but it is linked to Steam, it does not mention this in the booklet that comes with the game, I eventually got to play the game after about 2 and a half hours, its running ok for the moment,it just seems strange that nothing is mentioned about the game running via Steam

Cheers
SAFC

The game may not have been complete then. Some disc versions that use Steam aren't complete and you have to download additional files from Steam, even if there hasn't been a patch.

I, too, bought a disk version. But the DVD Case certainly bears a statement that says a Steam Account is required in order to play the game.

[And during Steam's activation and installation process there WAS a lot going on - so additional files could well have been being downloaded.]

Well, I guess I wont be playing this one -

Frogwares (Wael over at AdventureGamers) claims 84% of the people playing Crimes & Punishments are pirates.

http://www.adventuregamers.com/forums/viewthread/1478/P165

If that's true, it seems like restricting the game to Steam-controlled versions isn't helping him any.

DRM helps no one in my opinion.

In some cases - a game is pirated even before it is released, whether steam or not - or DRM or non-DRM.

It's all very sad

I second that Inland. Imagine 84% have pirated the game per posted comment. It seems only the honest customer suffers because of this. Supposedly the disc version said the game required steam support to play it. That's all well and good but did the online seller inform customers of that bit of malware information? It is not like you can read the box when buying on line.

I bought the disc version from Amazon. On the back is a red sticker 'internet connection required for game activation' and an even smaller notice about a Steam account being needed. It does say here that if you don't agree to do this the game can be returned unopened. There is nothing in the description that informs the purchaser of this.
There are only 2 reviews which both state that buying a hard copy of this game is 'utterly pointless' and annoyance at having to log into Steam each time. Only 1 star because of this.

I'm no fan of Steam, but doesn't Steam allow an "offline mode" once a Steam game has been activated?
Steam has instructions here
https://support.steampowered.com/kb_article.php?ref=3160-agcb-2555



Yes it's a pain in the butt, and as far as I can tell, it has to be undone if you want to retrieve a patch for one of your games, and then redone to get back to offline mode, but it should be possible not to have to log into Steam every time you want to play.

I don't think I have any games I have to use Steam to play.

I just took at peek at Amazon's website and there is nothing there to say you need an internet connection. I enlarged the picture of the box. There is nothing printed on the front cover to indicate steam or an internet connection. You can't see the back of the box. In fact there is nothing giving the specs to run the game. See for yourself

Sherlock

For forty bucks if I ordered and received it to discover a hidden bogus requirement they would get the game back, refund my money or lose a customer forever.

There is only one customer review who is silent about activation. It is up to the seller to disclose terms up front.

Yes .... Info re - "On-Line Activation" required/"Steam Account" required/and some "System Requirements" - are all shown on the back of the DVD case.

But you never see the back of the DVD case.
Not at ***Amazon.com*** and not at ***Amazon.co.uk***.

And as Oldmariner said, there doesn't seem to be any indication of the Steam connection in the description at either the US or the UK site.

It is interesting that the two reviews currently at Amazon.co.uk utterly reamed the game, giving it only 1 star out of 5, because of the Steam.

It is even more interesting that one of the reviewers actually created the necessary Steam account, then spent hours (literally) downloading the game -- and one of the people who commented on the review pointed out that "There's too much data to store on a DVD ROM in the latest games now being released." Apparently the idea of supplying more than one DVD in the DVD case is unthinkable now -- despite that people with slow or otherwise poor Internet connections really need the game files to be supplied on the DVD(s), and the Steam account only for activation.

"..... And as Oldmariner said, there doesn't seem to be any indication of the Steam connection in the description at either the US or the UK site."

Oh, I fully agree, Jenny100, that at least "Activation and/or Steam" requirements should be mentioned in a prominent place in any advertising blurb so that customers can decide whether or not they wish to go ahead with a purchase.
I have fallen foul of that ommission myself in the past - so now I try to find out before I even go looking to buy !!

"It is interesting that the two reviews currently at Amazon.co.uk utterly reamed the game, giving it only 1 star out of 5, because of the Steam."

Well that seems rather unfair, in my opinion.
Surely the quality of a game is what should be under review and not its mode of release ??

"It is even more interesting that one of the reviewers actually created the necessary Steam account, then spent hours (literally) downloading the game -- and one of the people who commented on the review pointed out that "There's too much data to store on a DVD ROM in the latest games now being released." Apparently the idea of supplying more than one DVD in the DVD case is unthinkable now -- despite that people with slow or otherwise poor Internet connections really need the game files to be supplied on the DVD(s), and the Steam account only for activation. [/quote]"

Yes. I have found with recent games from GOG (I always put my GOG games on disk) that one or two needed "several" DVDs.

Importantly, whilst it's simply "choice" for a lot of people as to whether they will go for a Steam release or not, it's really awful that people who don't have access to speedy downloading (through no fault of their own !!) don't HAVE any choice and they could eventually get squeezed out of the game market because of the increasingly digital market trends.

The only Steam games I own are those that are absolutely not available by any other means - and can be counted on one hand !!
But that's MY personal choice

Me, too, Mad. And in the end, that's what it's all about.