I steam won't load my Sherlock gameit says
my graphicscard which is on my machine is not supported
steam better play this game I have about had it with them.what can I do
please help.

It sounds like your graphics card might not meet the system requirements for this game. If you want to discuss this further, I can move your post over to the Glitches section of the forum. If this is indeed the case, this is not Steam's fault - you just need a better graphics card in order to run the game.

yes I can use all the help you can give me please:
my graphics is intel (r)hd graphic2000,video bios2143.0
current graphic mode:1600by900.i have windows8.1 and direct x 11.0
need any more info: please ask thank alot

I believe that you have an integrated graphics card, which means that you probably don't have enough video memory to run the game. The only way to fix this would be to get a better video card for your computer - but we would need more information from you before we could advise you on this.

Let's wait and see what others have to say, though.

I also got the same message with my digital download. My "Quadro 1000M" graphics card is not supported. There were MANY folks posting the same problem at Steam, with many different graphics cards mentioned.

This is the answer I received from Frogwares support, which is the same as posted at Steam:

Workaround - Use At Your Own Risk:

To add these parameters to launch options right-click the game in your Steam client library, select “Properties” then click on “Set Launch Options…” button and write there one of the following keys:

-nosettingslimitlow - This will override system limitations and run the game with low graphics settings
-nosettingslimit - This will override system limitations and run the game with high graphics settings

-----------------------

This solution worked for me, using the second of the two choices. (include the dash at the beginning)

It did not work for everyone, as posted at Steam. It depends on the graphics card, course. Support email said they could not help with support if this workaround method doesn't work.

I just finished the game. It was wonderful and I'm grateful that this method worked for me. I hope it works for you as well, should you decide to try it.

Thank you very much for that detailed help/suggestion, LadyCav. This should prove useful for other folks, as well.

I hope this works for you, abby.

The system requirements for this game are:

OS: WINDOWS VISTA SP2/WINDOWS 7/WINDOWS 8
Processor: AMD/INTEL DUAL-CORE 2.4 GHZ
Memory: 2048 MB RAM
Graphics: 256 MB 100% DIRECTX 9 COMPATIBLE AMD RADEON HD 3850/NVIDIA GEFORCE 8600 GTS OR HIGHER
DirectX: Version 9.0c
Hard Drive: 14 GB available space
Sound Card: DIRECTX 9 COMPATIBLE

Abby, it's hard to blame STEAM for your computer not meeting the Graphics system requirements for this game. I hope the work around LadyCav posted will work for you, but I suspect with your low-end integrated card that it won't. Fingers crossed for you!

I tried what you told me to do and I still can't
get the game to run.marian you said I probably need a
better video card,how do I get that,because I payed
about $60 for this game and can't play it.thanks

You would have to order a new video card online or buy one in a retail store. First, though, you would need to know all of your system specifications so that you could then determine whether or not such an upgrade is possible, and if it is, what kind of video card your computer would be able to handle. Sometimes when folks get a better video card they need to get a bigger power supply as well.

The techies here could give you some good advice, but first they would have to know all the system specs of your computer.

tell me what systemspecsthey need and I well give it toyou if I can find it

The make and model number of your motherboard are important, in order to see if your motherboard would allow for an upgrade to your video card. It would also be important if you could find out how many watts your power supply has. Information on both of these would be a good starting point.

abby,I downloaded speccy and it tells you everything that's in your pc. your cpu,video card everything. you can get a lot of info there. What op system mother board. MB of ram. I just thought you might be interested. yyou would have to open up your computer to see what watt your power supply is.
Richard

my graphics is intel (r)hd graphic2000,video bios2143.0
current graphic mode:1600by900.i have windows8.1 and direct x 11.0
driver version:9.17.10.3347,physical memory:3976mb,processor:itel
(r) core(tm) i3-2130cpu 340ghz,internet explorer 11,
processor speed:3392mhz.its a hp computer.need
need anything else let me know.

Abby, Richard (the post above yours) has good advice. If you download Speccy (I believe there is a free download version), it will tell you about your motherboard, which is most important. And, as Richard says, you would have to open up your computer (remove the case) in order to determine the wattage of your power supply.

Speccy can be downloaded here. This would provide you with the information about your motherboard.

Is this a laptop computer or a desktop?

my computer is a desktop,i downloaded speccy and it didn't tell me anything

ok I got all my information about my computer from
speccy.now what do I do

If you can copy and paste the information that you received from Speccy and post it here, then someone more knowledgeable can take a look at it.

here you go:it printed me out about 50 pages
of stuff on my computer.this is all the
information that I could copy&paste:perating System
Windows 8.1 64-bit
CPU
Intel Core i3 2130 @ 3.40GHz 29 °C
Sandy Bridge 32nm Technology
RAM
4.00GB Single-Channel DDR3 @ 665MHz (9-9-9-24)
Motherboard
Foxconn 2ADA (SOCKET 0) 28 °C
Graphics
HP 20xi (1600x900@60Hz)
Intel HD Graphics (HP)
Storage
931GB Western Digital WDC WD10EZEX-60ZF5A0 (SATA) 28 °C
Optical Drives
hp CDDVDW SH-216BB
Audio
IDT High Definition Audio CODEC (I HAVE MORE INFORMATION ON MY PRINTED OU PAPERS THAT I CAN CHECK IF YOU NEED
SOMETHING THATS NOT HERE.THANK YOU VERY MUCH FOR YOU TIME.

That's very helpful because it includes the motherboard information; it looks like you have a Foxconn 2ADA. Someone here ought to be able to help you now, giving you information about what possible video card upgrade you could do with this. After that, you would need to find out the wattage of your power supply.

Let's wait and see if we can get further assistance with this now.

Here's a thread at HP forums from someone with a Foxconn 2ADA motherboard who wanted to upgrade his graphics card.
***link***

It turned out his computer was smallish, so he had to be sure to get a graphics card that would fit in the case. He also needed to upgrade his power supply because the computer had come with a measly 250W power supply.

I have taken off the computer and looked inside and I don't
see anything about watts for the computer

You would have to locate the power supply unit itself after removing your computer case; generally, the wattage is displayed on it.

abby, if you can post the model of your HP computer, we can try to look up your specs for you too. Usually these computers have a very small power supply like Jenny indicated. But post your model and we can check a little closer for you.

S5-1414 HP PAVILLION SLIMLINE SERIES
SERIAL#MXU30301M5
PRODUCT#H3Y75AA#ABA
HOPE THIS IS WHAT WERE LOOKING FOR

Yes it is... And it's not particularly good news. These "slimline" computers are not very conducive to upgrades. It is not a gaming computer - even for adventure games. Let me look around and see what I can find out.

EDIT: This computer has a very small 220 watt power supply. The power supply is a specialized small size to fit in this slimline case. I found replacements, but nothing with much more wattage that your current power supply. The motherboard does have a PCI-e X16 slot for a video card upgrade, but it would need to be a low profile card to fit in this case.

It would not be impossible to upgrade this computer to be able to play the new adventure games, but I would definitely not suggest it unless you really know your way around the inside of a computer. You could always take it to a computer shop to see what they would suggest.

EDIT 2: Had more time this morning. Here is an example of a video card that MIGHT work. It's a low profile card, but you would have to check the space inside your slimline case to be sure it will fit. It needs a minimum power supply of 300 watts - which is why you would need to also upgrade your small 220 watt power supply. I have no idea if that power supply would fit either. If you look at the picture of the power supply with all the cables you have to plug into the proper places and components to make this work, you will understand why I said you should really know your way around the inside of a computer.

Nvidia GT 730 1 GB

300 Watt Slmline Power Supply