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IE not recognizing internet connection #984195
10/19/14 03:00 AM
10/19/14 03:00 AM
Joined: Apr 2002
Posts: 5,588
Oklahoma, USA
Homer6 Offline OP
BAAG Specialist
Homer6  Offline OP
BAAG Specialist

Joined: Apr 2002
Posts: 5,588
Oklahoma, USA
I have a neighbor who is having trouble with IE recognizing their broadband service. They can go to the task bar, click on the Network Access icon and connect to the internet that way, but not through IE. They have an Dell Optiplex 3020 running Windows 7 Professional, I don't know the type of ethernet card installed. And I didn't think to find out what version of IE they're using, but I'm guessing it's version 10, since the computer is rather new.

I've been Googling this problem and one post I read said to check the Device Manager and make sure the card was enabled. I checked and had to enable the card. That seemed to have fixed the problem, but only during that time on the computer. Once the computer was turned on again, IE wouldn't recognize the internet connection. Another post I read said to uncheck the Automatic Detect for LAN connections, which according to some who were having this type of problem fixed their problem.

I ran the troubleshooting wizard but that didn't fix the problem. I tried setting up a new connection but that went bust also. I saw the Reset to default but stayed away from that since I wasn't sure exactly what would happen.

They are pretty disgusted with the whole thing, and are on the verge of unplugging the computer for good. I've thought of installing Chrome or Firefox just to see if either one would see the internet connection, but I've not used either one so I don't know what I'd be getting into.

I sure could use some suggestions, or directions, to help get these folks' back on the internet.


If something gets your goat, it just proves you have a goat to get.
Re: IE not recognizing internet connection [Re: Homer6] #984216
10/19/14 08:19 AM
10/19/14 08:19 AM
Joined: Jun 2005
Posts: 2,849
Michigan
Geo Offline
Addicted Boomer
Geo  Offline
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Posts: 2,849
Michigan
Can you use an restore point and go back to a time when everything worked?

Re: IE not recognizing internet connection [Re: Homer6] #984230
10/19/14 09:27 AM
10/19/14 09:27 AM
Joined: Oct 2000
Posts: 40,644
southeast USA
Jenny100 Offline
GB Reviewer Glitches Moderator
Jenny100  Offline
GB Reviewer Glitches Moderator
Sonic Boomer

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Posts: 40,644
southeast USA
According to ***this***, some programs that load at startup can disable internet, such as Adobe CS3 and Bonjour, and Bonjour may show up in msconfig as "#ID_string and numbers."

Another suggestion is to reset the TCP stack, and they give a link for instructions to do that
http://support.microsoft.com/kb/299357

Re: IE not recognizing internet connection [Re: Jenny100] #984279
10/19/14 01:34 PM
10/19/14 01:34 PM
Joined: Apr 2002
Posts: 5,588
Oklahoma, USA
Homer6 Offline OP
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Homer6  Offline OP
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Posts: 5,588
Oklahoma, USA
Geo, IE has never worked since they've had the computer. And the guy who made/bought/whatever it for them has since moved out of the area.

Jenny, thank you for those links. There's so much out there it's not hard to miss things, especially with variances of search parameters.


If something gets your goat, it just proves you have a goat to get.
Re: IE not recognizing internet connection [Re: Homer6] #984337
10/20/14 03:13 AM
10/20/14 03:13 AM
Joined: Sep 2007
Posts: 625
Florida
Donald Offline
Settled Boomer
Donald  Offline
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Joined: Sep 2007
Posts: 625
Florida
Some older versions of IE had an option called Work Offline. Make sure this is turned off. If other browsers like chrome work then the internet connection should be ok. Also reset the internet connection by resetting the router and modem. I also wound reset IE to default settings in Internet Options and choose advanced and then choose reset and make sure that you check reset personal options and then choose restore advanced options

Last edited by Donald; 10/20/14 03:20 AM.
Re: IE not recognizing internet connection [Re: Homer6] #984355
10/20/14 06:25 AM
10/20/14 06:25 AM
Joined: May 2003
Posts: 7,767
Calgary Alberta Canada
Cathy1 Offline
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Cathy1  Offline
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Calgary Alberta Canada
Did you try installing IE again ? The latest version.


" If Cornoil Comes From Corn
Where Doe's Babyoil Come From "
Re: IE not recognizing internet connection [Re: Homer6] #984394
10/20/14 12:00 PM
10/20/14 12:00 PM
Joined: Oct 2000
Posts: 40,644
southeast USA
Jenny100 Offline
GB Reviewer Glitches Moderator
Jenny100  Offline
GB Reviewer Glitches Moderator
Sonic Boomer

Joined: Oct 2000
Posts: 40,644
southeast USA
Going by the original post, the problem doesn't seem to be with IE at all.

Although you said the computer was "always like this," make sure there is only one antivirus installed. Even if the one that came with the computer was "only trialware," having more than one antivirus can certainly affect Internet connectivity because both will try to start up at boot.

Originally Posted By: Homer6
...one post I read said to check the Device Manager and make sure the card was enabled. I checked and had to enable the card. That seemed to have fixed the problem, but only during that time on the computer.

I'm assuming that the computer is using a cable and not wireless. If it is using wireless, there are other things to check.

How long ago did they get this computer? Is it under any kind of warranty? If the onboard network card is bad, or the disc image is corrupt or misconfigured, the seller should be responsible.

If the computer is not under warranty, and less invasive fixes don't work or aren't permanent, you could try adding a separate network card and see if that has the same problem. But if the problem is with Windows itself, and services that allow Internet connectivity aren't starting up properly at boot, an actual fix might be more difficult than reinstalling Windows.

Re: IE not recognizing internet connection [Re: Jenny100] #984410
10/20/14 01:50 PM
10/20/14 01:50 PM
Joined: Apr 2002
Posts: 5,588
Oklahoma, USA
Homer6 Offline OP
BAAG Specialist
Homer6  Offline OP
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Joined: Apr 2002
Posts: 5,588
Oklahoma, USA
I talked with my neighbors the other day and they're right back where they were before I looked at their computer. IE can be setup to run during the time the computer is on, but shut off the computer and IE stops working. They have an internet connection but can't access it using IE 10. You can go to the Network Access icon on the task bar, bottom right, and follow the process and it will say "connected to internet" or something like that. So the internet connection, their ISP connection, is good.

One of the things I did at first, recommended by my computer literate son, was to look for the internet card in Device Manager. The idea was to see if there was a card, there was, if it was enabled, it wasn't, or to reset the card. The card exists, it wasn't enabled but is now, and it is connecting to there DSL/broadband connection.

I've been surfing the internet looking for answers to this problem and found many answers but they varied widely. What worked for one person, didn't work for another person, and it went on like this. Only real problem all of the fixes were a year or more old, and changes have been made during those times.

I didn't check for multiple anti viruses but did uninstall AVG since it was popping up ads left and right. I couldn't do anything for very long before a buy Pro ad popped up and obscured what I was doing. There was another program called Settings Manager which would not allow any changes to IE, so it was removed. During the time IE happened to be working I downloaded and installed Security Essentials, so they do have something. On my next visit I will check for other anti virus programs and remove any that I find. They can be reinstalled later if need be.

During my next visit I'll do the easy possible fixes I read about on the web, including resetting IE to default settings. There's also IE 10 has both 32 bit and 64 bit built into the program, and getting from one to the other is a matter of changing one setting in Internet Options for a 64 bit system, which they have.

What I've also done is to download Firefox, Chrome, Opera, and IE 10 and transferred them to a flash drive. I'm toying with the idea of installing one of the first three to see if they can access the internet. If they can it will rule our the internet card as the possible problem. I might do this first off to get that test out of the way. But the Network Access icon method says they are connected. After trying the easy fixes I read about, I may even try reinstalling IE 10.

Yes, Jenny, they've a cable from the computer to the phone company provided wall box--it's not a regular phone jack so I'm not sure what it is. Because they don't have a router this box might take the place of a router. If their hookup is like mine, they have a fiber drop up to the house, a battery backup/power supply somewhere inside which powers the fiber equipment on the back of the house. A cable is then run from that equipment to the computer area.

There's something else I need to check and that's if Windows has received all of the updates that have been released. It could be an update needs to be installed to fix something with IE. As I've seen on the web, there are a lot of possible reasons IE isn't working every time the computer is started. And several possible fixes that may or may not work. I'll need to formulate a game plan before digging in to try and get those folks back online. Even if that means using another browser besides IE.


If something gets your goat, it just proves you have a goat to get.
Re: IE not recognizing internet connection [Re: Homer6] #984426
10/20/14 03:04 PM
10/20/14 03:04 PM
Joined: Jun 2005
Posts: 2,849
Michigan
Geo Offline
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Geo  Offline
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Michigan
Since you said this problem was there from the beginning,its possible some things from the motherboard drivers disk werent installed or may be corrupt.

Re: IE not recognizing internet connection [Re: Geo] #984514
10/21/14 12:49 AM
10/21/14 12:49 AM
Joined: Apr 2002
Posts: 5,588
Oklahoma, USA
Homer6 Offline OP
BAAG Specialist
Homer6  Offline OP
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Joined: Apr 2002
Posts: 5,588
Oklahoma, USA
It's a possibility Geo, though I don't know how it could be proven. The only disk they received with the computer was for Win 7 Professional. I would think, though, if a driver was missing or corrupt a connection couldn't be made by using the Network Access icon on the task bar. It may be the version of IE they have will have to be uninstalled and reinstalled, I just won't know until I give fixing the problem a second try. There are just so many possibilities.


If something gets your goat, it just proves you have a goat to get.
Re: IE not recognizing internet connection [Re: Homer6] #984560
10/21/14 10:03 AM
10/21/14 10:03 AM
Joined: Oct 2000
Posts: 40,644
southeast USA
Jenny100 Offline
GB Reviewer Glitches Moderator
Jenny100  Offline
GB Reviewer Glitches Moderator
Sonic Boomer

Joined: Oct 2000
Posts: 40,644
southeast USA
Make sure you run the AVG removal tool after uninstalling AVG.
You can get it from the AVG site here:
http://www.avg.com/us-en/utilities

IE 11 is the current version.
http://www.microsoft.com/en-us/download/internet-explorer-11-details.aspx

Quote:
You can go to the Network Access icon on the task bar, bottom right, and follow the process and it will say "connected to internet" or something like that. So the internet connection, their ISP connection, is good.

I'd still check with some other program besides IE that accesses Internet -- maybe with one of the other browsers that you put on your Flash drive. I usually just use the ping utility and ping a website that I know answers pings.
http://www.wikihow.com/Ping-an-IP-Address
But using a different web browser may be easier for you.
You can even get portable versions of browsers that will run straight from the flash drive without needing an install at portableapps.com. You do have to decompress the file you download to a folder on your Flash drive.

There may be a Windows service that is not starting up properly at boot, preventing proper initialization. Maybe these two sites will help
***What Windows services are required for Internet and Network Access***
***Troubleshooting Windows Service Dependency Failures***
(Be sure to scroll down for the 2nd article -- I don't know how it will display on your browser, but on mine it has a big login thing that I can just scroll down past to get to the meat of the article.)

Re: IE not recognizing internet connection [Re: Jenny100] #984707
10/22/14 01:15 AM
10/22/14 01:15 AM
Joined: Apr 2002
Posts: 5,588
Oklahoma, USA
Homer6 Offline OP
BAAG Specialist
Homer6  Offline OP
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Joined: Apr 2002
Posts: 5,588
Oklahoma, USA
Thank you very much for the information Jenny. I'd forgotten about using the Ping command to check a connection; I tried it out on my computer after reading your post.

I will run the AVG uninstaller once I get back to their computer, bit and pieces of programs left behind have been known to cause problems. I'm also going to check to see if Norton or another AV is present on their computer. I've downloaded both the AVG and Norton uninstallers and added them to my flash drive. I think I've enough on that drive to help with whatever I might need. I think...

I also know about booting in Clean Boot, disabling everything that starts on boot up. If IE runs because of a Clean Boot, then under the General Tab 1/2 of those disabled are to be enabled, and the computer restarted. This process repeats itself for the other half. If IE still works then it's to the Startup Tab and do the same thing. Supposedly something in one of those two tabs will be the cause of the problem.

I'd upgrade their IE to 11 but I've seen where IE 11 isn't supported by every site. I had trouble with several sites when IE 11 first came out, and had to revert back to IE 10, which I still run today.

And if all else fails, I'll uninstall IE 10 and reinstall it. If IE still won't run then I'll set up one of the other browsers I downloaded as their default browser. That way they can at least get online.


If something gets your goat, it just proves you have a goat to get.
Re: IE not recognizing internet connection [Re: Homer6] #984709
10/22/14 01:35 AM
10/22/14 01:35 AM
Joined: Jun 2005
Posts: 20,006
Near St. Louis, MO
Draclvr Offline
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Draclvr  Offline
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Posts: 20,006
Near St. Louis, MO
Just for additional information... I'm running IE 11 on my desktop and although I don't use it all that much, I haven't run into any website yet that doesn't work with it.

I do use IE 11 exclusively on my Surface tablet with the same result


Gardens put to bed for the winter. Time for some gaming!
Re: IE not recognizing internet connection [Re: Draclvr] #984930
10/22/14 09:38 PM
10/22/14 09:38 PM
Joined: Dec 2003
Posts: 15,022
Northeast NJ
Darleen03 Offline
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Darleen03  Offline
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Posts: 15,022
Northeast NJ
Homer.. I feel your pain....I have been having the same problems with IE...Each time I have to do a restore to a earlier time. I don't know what's going on ,but IE has been a real pain with not loading...Plus I have to close the window, and when it comes back up it is a small window...

Its not your connection...Its the app itself.... I called Microsoft on this issue....They told me it is a problem with some computers... OK ...This is unacceptable...

Also just to set your mind at ease....I HAVE Goggle Chrome, and Firefox...I have no problem getting on the internet ....So its not your internet provider that's the problem.

Last edited by Darleen03; 10/22/14 09:50 PM.

Luv Dar


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Re: IE not recognizing internet connection [Re: Darleen03] #984948
10/23/14 02:23 AM
10/23/14 02:23 AM
Joined: Apr 2002
Posts: 5,588
Oklahoma, USA
Homer6 Offline OP
BAAG Specialist
Homer6  Offline OP
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Joined: Apr 2002
Posts: 5,588
Oklahoma, USA
Drac, I used IE 11 when it was first released and some sites wouldn't recognize it. I don't remember when it came out but over time I'd guess more and more sites were finally setup to recognize it.

Darleen, If you do a Google search, you'll find forum after forum where people have experienced problems with IE either not working or not connecting. Even though these are older posts, dealing with IE 6-8, you'll find a few from 2013 who still experience problems with IE 9-11. And believe it or not, many who also use Firefox state it's ease of connecting when IE won't. No one should have to be an IT to get software working, but judging from the fixes I've seen suggested, straightening out IE a person almost has to be. And I know they can connect since they can go through the Network Access icon and it shows them connected.

By the way of additional information, I've yet to get back with them to try and get IE going or install either Firefox or Chrome. They've been rather busy.


If something gets your goat, it just proves you have a goat to get.
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