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Regarding Webroot #901308
07/15/13 11:52 AM
07/15/13 11:52 AM
Joined: Dec 2004
Posts: 2,845
Marietta, GA
Laurette Offline OP
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Laurette  Offline OP
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Had been using Webroot for approx. 3 years. Then tried free spyware and found Webroot had missed THREE Trojans. So, when my subscription ended (early July), I changed. Uninstalled Webroot and started using my new program. However, whenever I start up my computer, I still get the message about letting WR make changes to my computer. Then, I get the "your PC is at risk" other popup. Have reported this to Webroot via uninstall prompt (why are you uninstalling); have sent them a fax and also made a phone call. Popups are still happening. Made a complaint to the BBB to which Webroot inadequately responded. Popups are still happening.

P.S. Saw what Donald wrote regarding Windows secrets, and was wondering if using Step 8 might help?

Anyway, just wanted to let people know what a headache Webroot is - and please DO NOT use them - EVER!

Last edited by MaG; 07/16/13 11:57 AM. Reason: edited title

It's not that I'm smart, I just stay with things longer." (approx. quote from Albert Einstein.)
Re: Regarding Webroot [Re: Laurette] #901319
07/15/13 12:31 PM
07/15/13 12:31 PM
Joined: Jan 2010
Posts: 3,293
Rivellon
T
traveler Offline
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traveler  Offline
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Rivellon
Laurette,

See if the free version of WinPatrol will help you. (I assume you use Windows.) Monitoring, Removing or Disabling Startup Programs is #1 on Bill's list of features.
Scottie, the little mascot of Winpatrol, has been running quietly in the background on my computer for years, only popping up to warn me of changes I might not want to make - for instance, when a currently installed program wants to do a Run Once to update.

I have WinPatrol Plus , which tells you in depth about almost anything on your computer.
You only pay once and all future updates are free.
But try the free version and see if it can't help you get rid of WebRoot.

Gil.


"Best not to think about it. I don't want to fall to bits 'cos of excess existential thought."
Re: Regarding Webroot [Re: Laurette] #901323
07/15/13 12:38 PM
07/15/13 12:38 PM
Joined: Jun 2005
Posts: 19,983
Near St. Louis, MO
Draclvr Offline
Reviews Editor - Hints/Glitches Mod - Site Support
Draclvr  Offline
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Posts: 19,983
Near St. Louis, MO
I have a couple of of questions - what free spyware did you use that found 3 trojans? Are you sure they were legitimate? Were you using Webroot for your antivirus? If so, have you installed a different antivirus program? You said "free spyware." That is NOT the same as antivirus... What program is it?

Wiping free disk space has nothing to do with your question.

I love my WinPatrol Plus too - wouldn't be without it!

If this "free spyware" is legitimate, you can also simply type msconfig in a search box and in the Startup tab uncheck any references to Webroot. You will probably have to reboot.



Gardens put to bed for the winter. Time for some gaming!
Re: Regarding Webroot [Re: Laurette] #901326
07/15/13 12:49 PM
07/15/13 12:49 PM
Joined: Dec 2004
Posts: 2,845
Marietta, GA
Laurette Offline OP
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Laurette  Offline OP
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Marietta, GA
Thank you both. Dractvr: I used Super AntiSpyware (recommended by GB). Yes, as I said, had been using Webroot Secure Anywhere for approx. 3 years. Now have paid-for Super AntiSpyware.


It's not that I'm smart, I just stay with things longer." (approx. quote from Albert Einstein.)
Re: Regarding Webroot [Re: Laurette] #901333
07/15/13 01:16 PM
07/15/13 01:16 PM
Joined: Jan 2010
Posts: 3,293
Rivellon
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traveler Offline
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Rivellon
But, to echo Draclvr, do you have an antivirus program, Laurette?
You seriously need one if you don't.
They stop Trojans from getting to you in the first place.
Or should.
I'm using MS Security Essentials (free) right now and I'm happy with it so far.

Gil.

Oh, yes, and Malwarebytes Pro. How could I forget that?

I took a quick look at Super Anti-spyware and I don't think it is an AV.
As always, I could easily be wrong. grin

Last edited by traveler; 07/15/13 02:20 PM.

"Best not to think about it. I don't want to fall to bits 'cos of excess existential thought."
Re: Regarding Webroot [Re: Laurette] #901346
07/15/13 02:10 PM
07/15/13 02:10 PM
Joined: Jun 2005
Posts: 19,983
Near St. Louis, MO
Draclvr Offline
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Draclvr  Offline
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Posts: 19,983
Near St. Louis, MO
Unless they've made some changes, Gil is correct. SuperAntiSpyware is NOT antivirus. It's in the same league with Malwarebytes and is to be used IN CONJUNCTION WITH an antivirus program such as Webroot. In Webroot's defense, there is no such thing as an antivirus program which will get absolutely everything. You would probably have been in good shape to continue to run Webroot for antivirus and use SuperAntiSpyware Pro or Malwarebytes Pro alongside it for maximum protection.

I'm using MS Security Essentials along with Malwarebytes Pro and it's a very good combination for me.


Gardens put to bed for the winter. Time for some gaming!
Re: Regarding Webroot [Re: Laurette] #901398
07/15/13 04:27 PM
07/15/13 04:27 PM
Joined: Dec 2004
Posts: 2,845
Marietta, GA
Laurette Offline OP
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Laurette  Offline OP
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I'm glad I asked. Had thought Super Antispyware was AV. I'll try MS Security Essentials. Thank you both for all the help.

BTW: Went to msconfig and unchecked Webroot. Haven't seen their "cute" little popups since.


It's not that I'm smart, I just stay with things longer." (approx. quote from Albert Einstein.)
Re: Regarding Webroot [Re: Laurette] #901414
07/15/13 05:15 PM
07/15/13 05:15 PM
Joined: Jun 2005
Posts: 19,983
Near St. Louis, MO
Draclvr Offline
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Draclvr  Offline
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Posts: 19,983
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Success! SuperAntiSpyware is what it says it is - anti spyware. But it's very good at what it says it does.


Gardens put to bed for the winter. Time for some gaming!
Re: Regarding Webroot [Re: Draclvr] #901426
07/15/13 06:40 PM
07/15/13 06:40 PM
Joined: May 2005
Posts: 4,629
San Diego
deleterman Offline
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deleterman  Offline
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Joined: May 2005
Posts: 4,629
San Diego
I too have only Malwarebytes pro.and that's it ,what should I do or get for my antivirus program..?? help

Re: Regarding Webroot [Re: Laurette] #901433
07/15/13 07:53 PM
07/15/13 07:53 PM
Joined: Jan 2010
Posts: 3,293
Rivellon
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traveler Offline
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Deleterman, why not get the free Microsoft Security Essentials ?
It's working well for Draclvr and for me.

Gil.


"Best not to think about it. I don't want to fall to bits 'cos of excess existential thought."
Re: Regarding Webroot [Re: Laurette] #901440
07/15/13 08:52 PM
07/15/13 08:52 PM
Joined: Jun 2005
Posts: 19,983
Near St. Louis, MO
Draclvr Offline
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Draclvr  Offline
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Posts: 19,983
Near St. Louis, MO
And many others... there are also other free offerings out there such as Avast and AVG.


Gardens put to bed for the winter. Time for some gaming!
Re: Regarding Webroot [Re: Draclvr] #901443
07/15/13 09:12 PM
07/15/13 09:12 PM
Joined: Jul 2000
Posts: 48,169
near Yosemite
Marian Offline
Global Moderator
Marian  Offline
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Posts: 48,169
near Yosemite
Avast user here. I've never had even the tiniest bit of trouble with it. smile

Re: Regarding Webroot [Re: traveler] #901447
07/15/13 09:40 PM
07/15/13 09:40 PM
Joined: May 2005
Posts: 4,629
San Diego
deleterman Offline
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deleterman  Offline
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Joined: May 2005
Posts: 4,629
San Diego
Thank you I respect your thoughts on this.. happydance thanks devilchili

Re: Regarding Webroot [Re: Laurette] #901448
07/15/13 09:44 PM
07/15/13 09:44 PM
Joined: Oct 2000
Posts: 40,644
southeast USA
Jenny100 Offline
GB Reviewer Glitches Moderator
Jenny100  Offline
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southeast USA
Originally Posted By: Laurette
Uninstalled Webroot and started using my new program. However, whenever I start up my computer, I still get the message about letting WR make changes to my computer. Then, I get the "your PC is at risk" other popup. Have reported this to Webroot via uninstall prompt (why are you uninstalling)...

I don't know of any antivirus that uninstalls completely using Add/Remove Programs. They all seem to have a Removal Tool that you have to download from the manufacturer.

Webroot has a tool called WRUpgradeTool and another tool called CleanWDF. You can download them and read about how to use them on the Webroot support site here:
***What Should I Do When I Have Trouble Installing or Uninstalling Webroot***.

Re: Regarding Webroot [Re: Jenny100] #901457
07/15/13 10:24 PM
07/15/13 10:24 PM
Joined: May 2005
Posts: 4,629
San Diego
deleterman Offline
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deleterman  Offline
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Joined: May 2005
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San Diego
happydancewell I went and down loaded -Microsoft security essentials..we will see how it goes .again thanks woot devilchili

Re: Regarding Webroot [Re: Laurette] #901565
07/16/13 11:45 AM
07/16/13 11:45 AM
Joined: Jul 2013
Posts: 2
Colorado, USA
G
Grashock Offline
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Joined: Jul 2013
Posts: 2
Colorado, USA
Hello,

I'm an Escalation Engineer for Webroot, and wanted to reply to the post.

There are 3 components to the software, an Executable, a DLL, and a Driver. It sounds like in this case, an uninstall was performed, but it didn't complete properly. Likely because one of the components was in use, or a damaged database.

By disabling the WRSA.exe file using MSCONFIG you really aren't disabling the software completely. The kernel driver is still running and can prohibit software from running properly on the system. I'd recommend visiting the support site and submitting a ticket so that one of our techs can uninstall the software properly. This will prevent any further issues.

Regarding the '3' trojan's found when running super anti spyware, the Webroot software scans intelligently, that is to say it scans for active threats running on the system. It will scan all executable code and the links associated with that code (dll's, drivers, etc.) and if an item is found it will quarantine those threats.

Contrast this with a 'full' system scan performed by super anti spyware, where it scans every single file on your system including those files that cannot by their very nature contain threats. In this case it's likely that dormant and non-functioning files may be found. Without more information on the actual threats that were uncovered I couldn't say if this was the case or not.

Our software does not contain any definition files and as of this writing is only 725KB. Our determinations are made in the cloud, leaving more space on your drives for games to be installed smile

We also offer free remote malware removal if an item is uncovered or isn't able to be removed using normal remediation. (Something that is rarely found with free solutions.)

I'd be happy to answer any further questions that the members of this forum may have regarding our software and it's functionality.

Thanks,
L.

Re: Regarding Webroot [Re: Laurette] #901566
07/16/13 11:51 AM
07/16/13 11:51 AM
Joined: Jan 2004
Posts: 83,238
In the Naughty Corner
BrownEyedTigre Offline
The Sassy Admin and PR Liaison
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The Sassy Admin and PR Liaison
Sonic Boomer

Joined: Jan 2004
Posts: 83,238
In the Naughty Corner
welcome to GameBoomers Grashock and thank you very much for your assistance and info.

Ana wave


Don't feed the Trolls
Re: Regarding Webroot [Re: Laurette] #901575
07/16/13 01:13 PM
07/16/13 01:13 PM
Joined: Jun 2005
Posts: 19,983
Near St. Louis, MO
Draclvr Offline
Reviews Editor - Hints/Glitches Mod - Site Support
Draclvr  Offline
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Joined: Jun 2005
Posts: 19,983
Near St. Louis, MO
Thank you for all the great information, Grashock! Everything I read about Webroot indicates it is very highly rated.


Gardens put to bed for the winter. Time for some gaming!
Re: Regarding Webroot [Re: Laurette] #901593
07/16/13 03:16 PM
07/16/13 03:16 PM
Joined: Jul 2013
Posts: 2
Colorado, USA
G
Grashock Offline
Junior Boomer
Grashock  Offline
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G

Joined: Jul 2013
Posts: 2
Colorado, USA
Happy to be some help!

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