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The Raven #903289
07/23/13 09:35 PM
07/23/13 09:35 PM
Joined: Feb 2001
Posts: 716
gameho Offline OP
Settled Boomer
gameho  Offline OP
Settled Boomer

Joined: Feb 2001
Posts: 716
I purchased, downloaded and installed this game from Zodiac. When I click "Play" the screen goes black but I can hear the game running in the background. I have checked the resolution and everything seem to be in order. Any ideas how to get this game running properly?

Thanks,

gameho

I don't know if this makes any difference, but in my game list I have Episodes 1, 2, 3 and the Digital Deluxe Edition. I installed the Deluxe Edition and it won't let me install an individual episode.

Last edited by gameho; 07/23/13 09:39 PM.
Re: The Raven [Re: gameho] #903293
07/23/13 10:04 PM
07/23/13 10:04 PM
Joined: Jul 2000
Posts: 48,224
near Yosemite
Marian Offline
Global Moderator
Marian  Offline
Global Moderator
Sonic Boomer

Joined: Jul 2000
Posts: 48,224
near Yosemite
First off, does your computer meet the system requirements for the game?

OS:Windows XP SP3/Vista/7/8
Processor:2.0 GHz CPU
Memory:2 GB RAM
Graphics:DirectX 9c compatible graphic card with 256 MB RAM and PixelShader 3.0
DirectX®:9.0c

This is a good thing to confirm first before troubleshooting the problem. wave

Re: The Raven [Re: gameho] #903312
07/24/13 12:04 AM
07/24/13 12:04 AM
Joined: Dec 1999
Posts: 69,973
MaG Offline
Sonic Boomer
MaG  Offline
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Joined: Dec 1999
Posts: 69,973
Episodes 2 and 3 are not released yet. Only episode 1 is released today.
I presumed that you paid for all 3 and will be notified when 2 and 3 are out.

Re: The Raven [Re: gameho] #903384
07/24/13 10:31 AM
07/24/13 10:31 AM
Joined: Aug 2002
Posts: 7,263
Arizona
InlandAZ Offline
BAAG Specialist
InlandAZ  Offline
BAAG Specialist

Joined: Aug 2002
Posts: 7,263
Arizona
Just to add to Marian's comments - this type of issue can also occur with integrated graphics processors.

Post the specs of your PC back, then we'll have a better idea of what's going on.

Re: The Raven [Re: gameho] #903399
07/24/13 11:27 AM
07/24/13 11:27 AM
Joined: Mar 2009
Posts: 8,379
Arcadia (twin world of Stark)
venus Offline
BAAG Specialist
venus  Offline
BAAG Specialist

Joined: Mar 2009
Posts: 8,379
Arcadia (twin world of Stark)
Okay, I will try posting this here as well, although I don't know that anyone will be able to help. Still, doesn't hurt to try. I purchased this game from Nordic Games, and instead of a download of the game, all I received was a Raven JPEG image. I tried e-mailing the company, but all I got was an automated response telling me where my download was located, which I already knew.

Is anyone here having this problem or know of someone else who is? I would understand if it were a common problem that the company was willing to fix, but if so, I haven't received this information. I don't want to request a return, but I may have to if I never receive the actual game.


Interrogator: [True or false?] All mangoes are golden. Nothing golden is cheap. Conclusion - all mangoes are cheap.

Helena: Where are these mangoes?
Re: The Raven [Re: gameho] #903410
07/24/13 11:52 AM
07/24/13 11:52 AM
Joined: Jun 2006
Posts: 3,634
GreyFuss Offline
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GreyFuss  Offline
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Joined: Jun 2006
Posts: 3,634
Just a guess but its a possibility that if you are using Norton or some other antivirus software that it may have quarentined the game file part of the download and that is why you only see an image file left.


"Don't Hate Me Because I Am Beautiful...There Are Many Other Reasons!"
Re: The Raven [Re: gameho] #903420
07/24/13 12:08 PM
07/24/13 12:08 PM
Joined: Mar 2009
Posts: 8,379
Arcadia (twin world of Stark)
venus Offline
BAAG Specialist
venus  Offline
BAAG Specialist

Joined: Mar 2009
Posts: 8,379
Arcadia (twin world of Stark)
Thanks for the response, GreyFuss. I'm using Microsoft Security Essentials as my antivirus software. I checked the quarantined files, and there isn't anything there. Also, when I click on the download, it gives me the message, "You have chosen to open: The_Raven_300x200.jpeg which is a: JPEG image." So unfortunately, it looks as though the problem is on their end. I wish it was on my end; it would make things a lot easier. lol


Interrogator: [True or false?] All mangoes are golden. Nothing golden is cheap. Conclusion - all mangoes are cheap.

Helena: Where are these mangoes?
Re: The Raven [Re: gameho] #903483
07/24/13 03:33 PM
07/24/13 03:33 PM
Joined: Oct 2000
Posts: 40,644
southeast USA
Jenny100 Offline
GB Reviewer Glitches Moderator
Jenny100  Offline
GB Reviewer Glitches Moderator
Sonic Boomer

Joined: Oct 2000
Posts: 40,644
southeast USA
It sounds like Gameho has a different problem than you do Venus, since she managed to download and install the game and you weren't even able to download it. If there's something blocking your download, it's more likely something built into your web browser (IE, Firefox, or whatever) than it is Microsoft Security Essentials. I hope Nordic Games' tech support is better than Dreamcatcher's ended up being.

Re: The Raven [Re: gameho] #903489
07/24/13 03:59 PM
07/24/13 03:59 PM
Joined: Mar 2009
Posts: 8,379
Arcadia (twin world of Stark)
venus Offline
BAAG Specialist
venus  Offline
BAAG Specialist

Joined: Mar 2009
Posts: 8,379
Arcadia (twin world of Stark)
Jenny, I believe I really was sent an image instead of a game. Even before I click on the download link, I am given this title - "The_Raven_300x220.jpg." It's listed this way in my e-mail and in the Find My Order link. And when I do click the download button, the size is only 34.3 KB - definitely way too small for a game.

I am using Firefox, but I tried disabling things and using different browsers. I even tried a different computer, but nothing worked.

When I contacted customer service for the second time, they gave me the same advice GreyFuss did, but it won't make any difference if the file is just an image to begin with. Sadly, I am just trying to get my order returned at this point. I may just wait until the entire game comes out, and get it from GOG.

Last edited by venus; 07/24/13 04:01 PM.

Interrogator: [True or false?] All mangoes are golden. Nothing golden is cheap. Conclusion - all mangoes are cheap.

Helena: Where are these mangoes?
Re: The Raven [Re: gameho] #903496
07/24/13 04:35 PM
07/24/13 04:35 PM
Joined: Feb 2001
Posts: 716
gameho Offline OP
Settled Boomer
gameho  Offline OP
Settled Boomer

Joined: Feb 2001
Posts: 716
Yes, my computer meets all of the system requirements. If I had to take a guess, I'd say it's something to do with the resolution, as it only comes up with a black screen after I've launched the game -- with the audio playing in the background. Unfortunately, the game seems to have no external configurations menu, and changing my monitor's resolution does nothing.

Re: The Raven [Re: gameho] #903505
07/24/13 05:10 PM
07/24/13 05:10 PM
Joined: Jun 2005
Posts: 20,006
Near St. Louis, MO
Draclvr Offline
Reviews Editor - Hints/Glitches Mod - Site Support
Draclvr  Offline
Reviews Editor - Hints/Glitches Mod - Site Support
True Blue Boomer

Joined: Jun 2005
Posts: 20,006
Near St. Louis, MO
So, you DON'T have integrated graphics then, gameho?


Gardens put to bed for the winter. Time for some gaming!
Re: The Raven [Re: gameho] #903573
07/25/13 12:25 AM
07/25/13 12:25 AM
Joined: Feb 2001
Posts: 716
gameho Offline OP
Settled Boomer
gameho  Offline OP
Settled Boomer

Joined: Feb 2001
Posts: 716
It works! My IT guy (son) and IT janitor (husband) switched monitors, adjusted the resolution and then changed the monitors back. Now the game is running fine (so far!). Thanks for all of your help.

gameho

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