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Steam problems #1123984
09/06/17 07:47 PM
09/06/17 07:47 PM
Joined: Dec 2009
Posts: 130
J
JoAJ Offline OP
Settled Boomer
JoAJ  Offline OP
Settled Boomer
J

Joined: Dec 2009
Posts: 130
Not sure if this is the correct place to put this. Anyway the problem I'm having is after purchaseing Syberia 3 yesterday - thanks to Oldbroad for letting us know it was on Special!! - I can't find My Library anywhere. I asked Support on Steam and they said just login to Steam Client but I can't find that either. Then I thought maybe I needed to re-download the Steam app. so uninstalled the old one I had but when I try to re-download it, it keeps saying to close STEAM! Trouble is, I didn't have Steam open and it's supposed to be uninstalled. I've never had these sorts of problems with Steam before and the so-called My Library doesn't show up at the top of the website where it's supposed to be!
Please, does anyone have any idea what on earth could be wrong or perhaps send me a link to Steam Client>
Thanks. smile

Re: Steam problems [Re: JoAJ] #1123985
09/06/17 08:01 PM
09/06/17 08:01 PM
Joined: Jul 2000
Posts: 48,374
near Yosemite
Marian Offline
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Marian  Offline
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near Yosemite
Here's the link to the download.

You posted in the right place, and hopefully someone else will be able to assist you further, if needed. wave

Re: Steam problems [Re: JoAJ] #1123986
09/06/17 08:08 PM
09/06/17 08:08 PM
Joined: Oct 2000
Posts: 40,644
southeast USA
Jenny100 Offline
GB Reviewer Glitches Moderator
Jenny100  Offline
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Joined: Oct 2000
Posts: 40,644
southeast USA
Originally Posted By: JoAJ
Then I thought maybe I needed to re-download the Steam app. so uninstalled the old one I had but when I try to re-download it, it keeps saying to close STEAM!


Did you reboot after uninstalling?
If that fixes the problem, it's the easiest thing.

Otherwise try one of the suggestions here
https://support.steampowered.com/kb_article.php?ref=9609-OBMP-2526

Or you could try rebooting to Safe Mode and installing it.

Here are instructions for how to reboot to Safe Mode.
There's more than one way to do it.

https://www.howtogeek.com/107511/how-to-boot-into-safe-mode-on-windows-8-the-easy-way/

https://www.howtogeek.com/howto/windows-...ing-the-f8-key/

Re: Steam problems [Re: JoAJ] #1123987
09/06/17 08:09 PM
09/06/17 08:09 PM
Joined: Jun 2005
Posts: 20,093
Near St. Louis, MO
Draclvr Offline
Reviews Editor - Hints/Glitches Mod - Site Support
Draclvr  Offline
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Joined: Jun 2005
Posts: 20,093
Near St. Louis, MO
You will need to download the Steam client. It's from there that you will be able to access your Library. Marian's link should work for you... I suspect the uninstall didn't remove everything. I hope you actually uninstalled and didn't just delete it.


Once again, weeds are my life!
Re: Steam problems [Re: JoAJ] #1123991
09/06/17 09:51 PM
09/06/17 09:51 PM
Joined: Apr 2006
Posts: 18,181
Chicago
oldbroad Online sad
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oldbroad  Online Sad
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Joined: Apr 2006
Posts: 18,181
Chicago
JoAJ, I sure hope a reboot helps you out. I feel guilty now!

Re: Steam problems [Re: oldbroad] #1124019
09/07/17 01:35 AM
09/07/17 01:35 AM
Joined: Dec 2009
Posts: 130
J
JoAJ Offline OP
Settled Boomer
JoAJ  Offline OP
Settled Boomer
J

Joined: Dec 2009
Posts: 130
Thanks everyone for your help. Don't know what happened originally but I probably hadn't rebooted the machine! Anyway, the game is actually downloading now, so fingers crossed. Just hope all the bags and glitches that people were complaining about have been fixed at last though!

Re: Steam problems [Re: JoAJ] #1124058
09/07/17 10:24 AM
09/07/17 10:24 AM
Joined: Jun 2005
Posts: 20,093
Near St. Louis, MO
Draclvr Offline
Reviews Editor - Hints/Glitches Mod - Site Support
Draclvr  Offline
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True Blue Boomer

Joined: Jun 2005
Posts: 20,093
Near St. Louis, MO
Those of us who work on computers have a saying that a reboot fixes 99% of problems! Hope it all works for you and game glitches have been fixed!


Once again, weeds are my life!
Re: Steam problems [Re: JoAJ] #1124117
09/07/17 08:34 PM
09/07/17 08:34 PM
Joined: Apr 2006
Posts: 18,181
Chicago
oldbroad Online sad
Graduate Boomer
oldbroad  Online Sad
Graduate Boomer

Joined: Apr 2006
Posts: 18,181
Chicago
It was a 19 hour download for me.

Glad you've got your Steam back!

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