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bonus punches

Posted By: zookeeper

bonus punches - 10/18/12 01:13 AM

I bought a game during this past bonus punch weekend. I still haven't received my extra punch. It's been five days since my purchase. Is it normal for it to take this long?
Posted By: Marian

Re: bonus punches - 10/18/12 01:34 AM

What Big Fish says about this is the following:

Quote:
The bonus punch earned from this promotion will be awarded within 24-48 hours of purchase, but please allow up to 5 days after purchase to receive your bonus punch.


So, I'd advise you to write/chat with them about this so that they can make sure you are awarded your bonus punch. wave
Posted By: Jenny100

Re: bonus punches - 10/18/12 01:39 AM

No it's not normal. They say it might take 2 days, not 5.
http://forums.bigfishgames.com/posts/list/226107.page

They didn't give me my punch either, and it's been over a week. I bought a CE, so I know I didn't use a punch credit to buy it.

If you think it's worth the effort, you can email them about it. Good luck.
Posted By: Sherlock

Re: bonus punches - 10/18/12 01:57 AM

I would say that it's totally worth the effort! If you earned the credit, then Big Fish has the obligation to give you the extra punch on your card. I wouldn't hesitate to email them. Their customer service is still quite outstanding! grin

Posted By: zookeeper

Re: bonus punches - 10/18/12 07:19 AM

Thanks everyone. I'll see if I can straighten it out in a chat tomorrow. Hope you get your punch too Jenny!
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