I bought a game during this past bonus punch weekend. I still haven't received my extra punch. It's been five days since my purchase. Is it normal for it to take this long?
The bonus punch earned from this promotion will be awarded within 24-48 hours of purchase, but please allow up to 5 days after purchase to receive your bonus punch.
So, I'd advise you to write/chat with them about this so that they can make sure you are awarded your bonus punch.
I would say that it's totally worth the effort! If you earned the credit, then Big Fish has the obligation to give you the extra punch on your card. I wouldn't hesitate to email them. Their customer service is still quite outstanding!