Posted By: meryl
Amazed at Big Fish - 12/14/13 09:40 AM
I played part of the demo of a game and decided to buy it. When I came to activate the full version it wouldn't install properly so I contacted BFG.
They took ages to reply, then sent a standard email saying they were having trouble dealing with things in their usual timescale. I wasn't concerned about waiting as I had other games to play.
Meanwhile my new computer arrived. The day after, I had an email from BFG giving me a coupon code for another game.
I decided to try downloading the original game on my new computer and it installed and played perfectly, so I told BFG that I wouldn't need the coupon code after all. I just had a reply from them saying to keep the coupon code as a thank you for taking the trouble to write and tell them.
I think they are a terrific bunch with a wonderful business ethos.
They took ages to reply, then sent a standard email saying they were having trouble dealing with things in their usual timescale. I wasn't concerned about waiting as I had other games to play.
Meanwhile my new computer arrived. The day after, I had an email from BFG giving me a coupon code for another game.
I decided to try downloading the original game on my new computer and it installed and played perfectly, so I told BFG that I wouldn't need the coupon code after all. I just had a reply from them saying to keep the coupon code as a thank you for taking the trouble to write and tell them.
I think they are a terrific bunch with a wonderful business ethos.