update drivers

Posted by: family

update drivers - 12/23/12 10:20 AM

where do i go to update and fix my drivers so i do not get that blue screen.
Posted by: Jenny100

Re: update drivers - 12/23/12 10:47 AM

That depends on which driver is causing the problem.
Can you tell if it's a video driver?
Or is it a sound card driver?
Did you update any drivers recently?
Posted by: InlandAZ

Re: update drivers - 12/23/12 10:49 AM

The OEM's web site offers updates - If you have a brand name PC, like Dell, you can visit their site and enter your Service Tag (or model type if you don't have it). For add-on cards, like video or sound, visit the chipset manufacturer (ATI, AMD, NVIDIA etc...)

Is there a specific BSOD you see?
Posted by: family

Re: update drivers - 12/23/12 10:49 AM

no i haven't update any drivers yet.
Posted by: InlandAZ

Re: update drivers - 12/23/12 10:52 AM

Press the Windows Logo Key+R, enter DXDiag and then press OK.

What is on the Display and Sound Tabs?
Posted by: family

Re: update drivers - 12/23/12 11:09 AM

i have amd catalyst control center if that helps.
Posted by: InlandAZ

Re: update drivers - 12/23/12 11:49 AM

Originally Posted By: family
i have amd catalyst control center if that helps.


That would be an ATI card, now owned and supported by AMD. Visit their site on the link below and enter your model number for the latest drivers.

AMD Driver Support

You'll still need to run DXDiag to identify the model if you don't know it.
Posted by: family

Re: update drivers - 12/23/12 11:51 AM

what is the window logo key tr that i need to press.
Posted by: Homer6

Re: update drivers - 12/23/12 11:59 AM

On the bottom row of your keyboard, to the left of the space bar you have Alt, and just to the left of the Alt key you have the Windows logo. It looks like four small squares, sort of flag like.
Posted by: family

Re: update drivers - 12/23/12 12:26 PM

thank you very much i found it, i ran it and i didn't find anything wrong i think it is dracula 3 that is the problem.
Posted by: InlandAZ

Re: update drivers - 12/23/12 01:12 PM

Originally Posted By: family
thank you very much i found it, i ran it and i didn't find anything wrong i think it is dracula 3 that is the problem.


You don't want to look for errors, you want to identify your video card. What does it say on the Display Tab (Name, Manufacture & Chip Type)?
Posted by: Jenny100

Re: update drivers - 12/23/12 02:45 PM

Here's a picture with an example of what you're looking for
http://www.windowsresource.net/cimages/dxdiag2.jpg

What you need to know are the top three things on the left side --
1. the "Name" of the card
2. the "Manufacturer"
3. the "Chip Type"

The example has the Name, the Manufacturer, and the Memory circled, but you can see the "Chip Type" (chipset) is listed right under the Manufacturer.

You can also check the right side of the tab for the "Version" and "Date" of your drivers.
Posted by: family

Re: update drivers - 12/23/12 05:27 PM

okay thank you guys, it is ati radeon hd 5450 is the name, chip is amd radeon graphic processor {ox68f9} manafactor is advanced micro devices inc.{mhz}. and the date is 7-27-12, and the version is 6.1400107270.
Posted by: InlandAZ

Re: update drivers - 12/23/12 06:51 PM

That driver seems to be fairly current, but you can still search the AMD sit to see if there's a more current one.
Posted by: Jenny100

Re: update drivers - 12/23/12 09:04 PM

ATI has drivers here
http://support.amd.com/us/gpudownload/Pages/index.aspx

You'll have to enter your version of Windows and other information yourself -- or maybe the automatic detection would work.
Posted by: family

Re: update drivers - 12/23/12 09:08 PM

okay thanks you guys.
Posted by: family

funny thing about dracula 3 - 12/24/12 02:47 PM

i download the big fish part 1 and it play, i download a driver i still get the blue screen.
Posted by: InlandAZ

Re: funny thing about dracula 3 - 12/24/12 03:03 PM

If you post the content of the BSOD we might get a better idea of what's causing it.
Posted by: family

Re: funny thing about dracula 3 - 12/24/12 03:04 PM

what is the bsod.
Posted by: family

Re: funny thing about dracula 3 - 12/24/12 03:12 PM

none of those thank you guys very much.
Posted by: Draclvr

Re: funny thing about dracula 3 - 12/24/12 04:07 PM

...and bsod is short for Blue Screen of Death... or your blue screens. Without the message on the BSOD, it's hard to know what the problem is.
Posted by: family

Re: funny thing about dracula 3 - 12/24/12 05:12 PM

technial info stop 0x0000005,0xbf08f7a9,0x9ab49a00,0x00000000, ati2cqag.d11 address bfo8fa7a9 base at bf061000 date stamp 50133dae.
Posted by: Draclvr

Re: update drivers - 12/24/12 07:42 PM

Quote:
ati2cqa9.d11


This part indicates an issue with your ATI video card. But I have no idea what it means - you'll have to wait for Inland or Jenny or someone who knows more than I do.

After you downloaded those drivers, did you ever install them?
Posted by: family

Re: update drivers - 12/24/12 07:46 PM

yes i download the drivers jenny gave me and still get it.
Posted by: Draclvr

Re: update drivers - 12/25/12 12:13 AM

We know you downloaded, but as I asked, did you install them?
Posted by: family

Re: update drivers - 12/25/12 08:30 AM

yes , i click download and then install, and thank you guys, they are in amd files.
Posted by: Jenny100

Re: update drivers - 12/25/12 11:11 AM

You may have to uninstall the existing drivers before you can successfully update to new ones.
ATI/AMD has instruction videos on how to install, update, and uninstall drivers at the bottom of this page
http://support.amd.com/us/gpudownload/Pages/index.aspx

The video instructions are for Windows 7.
I don't know if you're using Windows 7 or XP.

If you're using 64-bit Windows 7, be sure you get drivers for the 64-bit version of Windows 7.

If you're using the 32-bit Windows 7, you'll want the drivers for the 32-bit Windows 7.

If you get drivers for the wrong version of Windows, it could cause error messages or the drivers might not even install.

If you ONLY see the error message after trying to run the game, the problem may be an incompatibility between that particular version of the drivers and the game -- or it could be due to a conflict the drivers are having with previous drivers that weren't uninstalled before uninstalling the new ones.
Posted by: family

Re: update drivers - 12/25/12 03:17 PM

okay thank you guys very much.
Posted by: InlandAZ

Re: update drivers - 12/25/12 08:30 PM

Is it possible you misspelled the DLL above? I couldn't locate any info on the AMD site, or any threads relating to it. I did find several hits on ati2cqa.dll; it's apparently associated with malware.

Ati2cqa.dll general information

Posted by: family

Re: update drivers - 12/26/12 01:17 PM

thank you guys very much and you are right i corrected it above.
Posted by: InlandAZ

Re: update drivers - 12/26/12 03:26 PM

That is a known ATI DLL, so no malware worries. Try Jenny's suggestion - completely remove the drivers, and then install the latest version.
Posted by: family

Re: update drivers - 12/26/12 04:26 PM

okay and thank you guys very much, i went and took my computer in to be fix and they change it to window 7, but it still won't play.