can't get on BFG after 13 years

Posted by: PATSY

can't get on BFG after 13 years - 05/01/13 09:46 AM

I can't believe I'm the only Boomer having trouble with Big Fish Site.It won't take my original pw or the new pws they've been sending for over a week.I feel so helpless at this point
Posted by: MaG

Re: can't get on BFG after 13 years - 05/01/13 10:01 AM

Did you by any chance changed the setting of your cookies.

You might need to enter Big Fish on your allow cookies list.
Posted by: mj2c

Re: can't get on BFG after 13 years - 05/01/13 11:29 AM

Don't wait so long next time:-) Ho-ho, see what I did there;-)
Posted by: PATSY

Re: can't get on BFG after 13 years - 05/01/13 11:53 AM

You are hysterical,mj2c
Posted by: mj2c

Re: can't get on BFG after 13 years - 05/01/13 11:56 AM

ok, I'll get me coat:-)
Posted by: PATSY

Re: can't get on BFG after 13 years - 05/01/13 11:57 AM

MaG I didn't change anything. this is such a helpless feeling. At least mj2c made me laugh. Not much of that going on.
Posted by: PATSY

Re: can't get on BFG after 13 years - 05/01/13 12:01 PM

I really appreciate all of your help.BFG didn't even do that. they just kept sending new passwords. They shoulb be running out of them soon.
Posted by: traveler

Re: can't get on BFG after 13 years - 05/01/13 12:03 PM

Dumb suggestions just in case it is something going on at your end.

Restart your computer. I know, but sometimes that fixes things I thought were broken.

Restore to an earlier point in time. I've seen all sorts of advice that says that seldom helps anything but it's helped me more than once.

At least, you'll have tried something else. Btw, has BigFish tech help had any suggestions for you?

Gil.
Posted by: Draclvr

Re: can't get on BFG after 13 years - 05/01/13 12:33 PM

What Gil said - a reboot can work wonders if you're one of those who doesn't turn their computer off. Also, be sure you clear your browser cache.
Posted by: PATSY

Re: can't get on BFG after 13 years - 05/01/13 01:19 PM

I turn the computer on every 7 a,m, and off at 12 midnight. All BFG has done is send me n ew passwords, Just doesn't work. They are really not much help. I'm just a little old fish in a big sea.yes, thanks. Cookies arre turned on also.
Posted by: traveler

Re: can't get on BFG after 13 years - 05/01/13 01:37 PM

Patsy,

I know BigFish has Tech Help (or whatever they call it). Forget the password people and get in touch with them.

Gil.
Posted by: Draclvr

Re: can't get on BFG after 13 years - 05/01/13 03:40 PM

Did you clear out your browser cache?
Posted by: Jenny100

Re: can't get on BFG after 13 years - 05/01/13 09:52 PM

Have you tried a different web browser?
Could this have to do with your antivirus' Internet security settings?
Posted by: PATSY

Re: can't get on BFG after 13 years - 05/02/13 11:40 AM

Hi, Jenny. I charged about $250.00 on my cc. (can't buy Big Fish, so I gave a master tech a try) he cleaned and dumped and installed and now it still won.t take my password. I don't understand why I'm the only one with this problem.They eve reset my settings. Thanks Jenny for trying
Posted by: PATSY

Re: can't get on BFG after 13 years - 05/02/13 11:42 AM

Hi, Jenny. I charged about $250.00 on my cc. (can't buy Big Fish, so I gave a master tech a try) he cleaned and dumped and installed and now it still won.t take my password. I don't understand why I'm the only one with this problem.They eve reset my settings. Thanks Jenny for trying
Posted by: PATSY

Re: can't get on BFG after 13 years - 05/02/13 12:26 PM

MaG, where do I go to see if it's a site not safe for me?
Posted by: PATSY

Re: can't get on BFG after 13 years - 05/02/13 01:06 PM

Thanks to everyone and I mean it Al of the above have been tried. This is something that even the tech experts didn't find
Posted by: traveler

Re: can't get on BFG after 13 years - 05/02/13 01:33 PM

Patsy,

Have you tried Big Fish Customer Service ? After 13 years, with all the games you must have bought from them, they OWE you an answer for your problem getting the site to accept your password.

The link goes to the Help form you fill out on-line. Down at the bottom, they also have a snail mail address for Big Fish you can use, as well as an email address.

Good luck!

Gil.
Posted by: PATSY

Re: can't get on BFG after 13 years - 05/02/13 02:01 PM

Gil, Thanks for replying. I do value every help hint, and I do try them if I haven't before. I send messages to them everyday 3 or 4 times. My reply is always "didn't help" Sometimes it works once.
Posted by: traveler

Re: can't get on BFG after 13 years - 05/02/13 03:22 PM

Patsy,

They are supposed to be tech experts. If that's the best they can do, write directly to the owner of Big Fish and tell him you cannot access 13 years worth of games you've bought from them and maybe he will encourage them to find a workaround. They should be able to do something, even if it's creating a new account for you and transferring all the games to it.

Once that's done, don't ever sign out of BigFish!

Gil.
Posted by: PATSY

Re: can't get on BFG after 13 years - 05/02/13 05:40 PM

Gil, The funny thing is I never sign out of my games and I don't delete allthe cookies. Thanks, Gil, I really appreciate everyone trying to help. One of these times we'll hit on something.
Posted by: Jenny100

Re: can't get on BFG after 13 years - 05/02/13 06:42 PM

Is the problem with signing in with your web browser?
Or is it with signing in with your Big Fish Game Manager?

If it's with signing into the website, the password to sign in to post on the forum may be a different password than the password to sign in to buy and download your games.


If you have a secondary email account, try creating a new account at Big Fish and see if you can log into it. If you still have problems, the problem is not with your old account.
Posted by: PATSY

Re: can't get on BFG after 13 years - 05/02/13 08:10 PM

Jenny only 1 password for everything.I've done it all Jenny.Just like here I don"t sign out. I just sent an email and told them that as many games as I've bought and the long time I've been a customer,maybe I could get someone to get me back on.Thanks Jenny
Posted by: PATSY

Re: can't get on BFG after 13 years - 05/03/13 11:22 AM

Still trying. Just wanted all of you good GameBoomers who have tried to help me to know I think this is the greatest site on line and all the are here because they are the kindest and most caring. I went to aol thinking they had a way of contacting BFG. Evidently not. They want me to pay a technician 30.00 dollars up front to help. No dice! I've had the best people right here trying to help. Maybe I've bought so many games thy don't have room for me any more>
Posted by: Draclvr

Re: can't get on BFG after 13 years - 05/03/13 11:32 AM

Patsy, one of the things Jenny suggested that I don't see that you answered... did you try a different browser? I assume you're using Internet Explorer? Did you try Firefox or Chrome?
Posted by: Homer6

Re: can't get on BFG after 13 years - 05/03/13 11:59 AM

Originally Posted By: Draclvr
Patsy, one of the things Jenny suggested that I don't see that you answered... did you try a different browser? I assume you're using Internet Explorer? Did you try Firefox or Chrome?


Or Opera? I use IE and Opera and have no trouble logging in on BFG.
Posted by: misslilo

Re: can't get on BFG after 13 years - 05/03/13 12:47 PM

@PATSY

Not sure if you've already done this...
But sometimes it's not the password - could be a space has snuck in after your username?

Try typing in your username again and make sure no space after it..

Ohhh and sometimes it's stupid things like updates to Flashplayer or Shockwave or Java or Air, that's the culprit.

I've also seen browsers refuse to open pages due to an update and settings in the browser automatically got stricter...
Posted by: PATSY

Re: can't get on BFG after 13 years - 05/03/13 01:23 PM

downloaded opera
Posted by: Mad

Re: can't get on BFG after 13 years - 05/03/13 01:33 PM

I can log-in to BigFish using IE without any problems but can't use their "Contact Us" service with it.
I have to use Firefox for that crazy
Posted by: PATSY

Re: can't get on BFG after 13 years - 05/03/13 01:33 PM

Homer6 YIPPEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEE
You are wonderful. Opera worked.
Posted by: PATSY

Re: can't get on BFG after 13 years - 05/03/13 01:43 PM

Never mind the Yipee. It only worked once
Posted by: traveler

Re: can't get on BFG after 13 years - 05/03/13 02:39 PM

Patsy,

You say it worked once. That means you got in. Why are you logging out?

Gil.
Posted by: PATSY

Re: can't get on BFG after 13 years - 05/03/13 02:48 PM

I did nt log out. I never do. It's wierd. I downloaded a game and it let me. but when I go to buy it'll probably grab my cc
Posted by: Draclvr

Re: can't get on BFG after 13 years - 05/03/13 03:01 PM

YES!!! That's why I reminded you to try Jenny's suggestion she made a couple of days ago to use another browser - I never saw that you had tried it. I figured that's what it might take. I like Opera, but if you don't like it, there are other browsers out there too. I can't believe the so-called "tech" you paid to try to solve this didn't try this simple thing.

Posted by: lanlynk

Re: can't get on BFG after 13 years - 05/03/13 03:43 PM

Originally Posted By: PATSY
I did nt log out. I never do. It's wierd. I downloaded a game and it let me. but when I go to buy it'll probably grab my cc

Patsy, this sounds very strange. So sorry you're having all these issues. I know it can be very upsetting.

Are you saying now that you were only able to access Big Fish that one time? And what has logging in have to do with your credit card? Does the login problem happen when you try to buy a game? What do you mean by "grab my cc"?
Posted by: Draclvr

Re: can't get on BFG after 13 years - 05/03/13 04:22 PM

I was wondering what you meant too, Patsy.
Posted by: Jenny100

Re: can't get on BFG after 13 years - 05/03/13 06:59 PM

It sounds like Patsy picked up some malware.
Opera worked when it was a fresh install -- then was probably automatically infected when she used it and now no longer works properly. That's how I'm reading her posts anyway.
Posted by: Draclvr

Re: can't get on BFG after 13 years - 05/03/13 11:07 PM

I agree, Jenny.
Posted by: Homer6

Re: can't get on BFG after 13 years - 05/04/13 02:23 AM

I just logged into BFG using IE and Opera, no problems encountered, so it isn't the browsers she's using.

Patsy I would suggest, after what Jenny and Drac suspect, you do a boot scan of your HD and any backup drives or devices you have connected to your computer. Something is infecting your browsers that isn't being picked up with a regular HD scan. Some of these beasties hide in the boot sector of the HD and can only be detected when a scan of the sector is run.
Posted by: PATSY

Re: can't get on BFG after 13 years - 05/04/13 08:18 AM

now I put Opera and then Firefox. They let me in 1 time each, then not again. I have called them 3 times and now can't get on again.
Posted by: Jenny100

Re: can't get on BFG after 13 years - 05/04/13 09:58 AM

Patsy,
You need to check your computer for malware. If you can't do it yourself, you'll need to have someone do it for you. Is there a computer repair shop near you? You'd need to tell them the symptoms -- and that you think malware is blocking you from being able to log into Big Fish.

Originally Posted By: PATSY
They let me in 1 time each, then not again.

That's what happens when you're infected with a virus -- and the virus infects every program that you run. Firefox and Opera worked right the first time because they hadn't been infected yet. After you ran them, they became infected and wouldn't run properly any more.

You need to get this cleaned up, and I don't think we can do it from here. Someone has to run scans on your computer and determine whether the virus/malware can be removed or not.
Posted by: Draclvr

Re: can't get on BFG after 13 years - 05/04/13 10:20 AM

I think Patsy has already paid someone an outrageous amount of money to clean up her computer. At least I THINK that's the way I read this...

Quote:
Hi, Jenny. I charged about $250.00 on my cc. (can't buy Big Fish, so I gave a master tech a try) he cleaned and dumped and installed and now it still won.t take my password. I don't understand why I'm the only one with this problem.They eve reset my settings. Thanks Jenny for trying


If that's the case, this guy may have charged her $250 for nothing.
Posted by: Winfrey

Re: can't get on BFG after 13 years - 05/04/13 10:22 AM

Do you have Avast? it has a boot scan... click start.. click programs.... click Avast... look for security... click... scroll down and you will see boot scan.. hope this helps
Posted by: Jenny100

Re: can't get on BFG after 13 years - 05/04/13 11:17 AM

Originally Posted By: Draclvr
If that's the case, this guy may have charged her $250 for nothing.

If that's the case, then he didn't complete the job. He may have gotten rid of the virus, but it either reinfected or left damaged files behind. It sounds like he didn't check logging into the Big Fish website though, or he would have realized there's still a problem.

Quote:
They even reset my settings.

That's not going to help with a virus. It may or may not help with corrupted registry settings.
Posted by: Homer6

Re: can't get on BFG after 13 years - 05/04/13 12:16 PM

If BFG is the only site Patsy is having trouble with, would a virus, or something, be the cause? Don't these type infections keep a person from going to any site? It isn't affecting her access to GB, because she's here asking for help. So why pick on BFG?

Is there a log that can be watched to see what processes are occurring when logging in or going to a site? If so, it would help to know what's occurring when she tries to login at BFG.
Posted by: Jenny100

Re: can't get on BFG after 13 years - 05/04/13 02:03 PM

Originally Posted By: Homer6
If BFG is the only site Patsy is having trouble with, would a virus, or something, be the cause? Don't these type infections keep a person from going to any site? It isn't affecting her access to GB, because she's here asking for help. So why pick on BFG?

I'm not clear from Patsy's description whether any other sites are affected. But virus certainly can pick on certain sites -- espececially if they're sites that the infected computer frequently visits. It seems that what's affected is the login process that Big Fish uses, which may be different from the login process GB uses in some way.

Quote:
Is there a log that can be watched to see what processes are occurring when logging in or going to a site? If so, it would help to know what's occurring when she tries to login at BFG.

I guess you could use Sysinternals tools like Process Explorer or Process Monitor to try to track what's going on.
http://technet.microsoft.com/en-us/sysinternals/bb896645.aspx
http://technet.microsoft.com/en-us/sysinternals/bb896653.aspx
Posted by: lanlynk

Re: can't get on BFG after 13 years - 05/04/13 04:56 PM

Originally Posted By: PATSY
I downloaded a game and it let me. but when I go to buy it'll probably grab my cc

Do you mean you want to use your credit/coupon rather than have your cc charged for the game?

In any case, it sounds like you're having trouble with the secure sign in for Big Fish, but not the initial sign in. Secure logins are a little different than regular logins. I checked Big Fish's help page, and besides the usual advice for making sure email and PW are correct, clearing the browser cache, and trying another browser, they advise this:

Quote:
If the issue persists, make sure that the date and time settings on your computer are correct:

1.Right click on the Time/Clock display in the bottom right corner of your screen, then select Adjust date/time.

2.Make sure that the date and time settings are configured to use your current date and time. Confirm that your Time Zone is set correctly and then click OK.
Trouble Signing in to Big Fish Account

Big Fish also suggests checking out this page for more help:
Trouble with Secured Logins Using IE

The Windows site offers more advanced troubleshooting, but I thought you might want to double-check your computer time and date--since that advice hadn't been suggested yet.