Steam problems

Posted by: JoAJ

Steam problems - 09/06/17 07:47 PM

Not sure if this is the correct place to put this. Anyway the problem I'm having is after purchaseing Syberia 3 yesterday - thanks to Oldbroad for letting us know it was on Special!! - I can't find My Library anywhere. I asked Support on Steam and they said just login to Steam Client but I can't find that either. Then I thought maybe I needed to re-download the Steam app. so uninstalled the old one I had but when I try to re-download it, it keeps saying to close STEAM! Trouble is, I didn't have Steam open and it's supposed to be uninstalled. I've never had these sorts of problems with Steam before and the so-called My Library doesn't show up at the top of the website where it's supposed to be!
Please, does anyone have any idea what on earth could be wrong or perhaps send me a link to Steam Client>
Thanks. smile
Posted by: Marian

Re: Steam problems - 09/06/17 08:01 PM

Here's the link to the download.

You posted in the right place, and hopefully someone else will be able to assist you further, if needed. wave
Posted by: Jenny100

Re: Steam problems - 09/06/17 08:08 PM

Originally Posted By: JoAJ
Then I thought maybe I needed to re-download the Steam app. so uninstalled the old one I had but when I try to re-download it, it keeps saying to close STEAM!


Did you reboot after uninstalling?
If that fixes the problem, it's the easiest thing.

Otherwise try one of the suggestions here
https://support.steampowered.com/kb_article.php?ref=9609-OBMP-2526

Or you could try rebooting to Safe Mode and installing it.

Here are instructions for how to reboot to Safe Mode.
There's more than one way to do it.

https://www.howtogeek.com/107511/how-to-boot-into-safe-mode-on-windows-8-the-easy-way/

https://www.howtogeek.com/howto/windows-...ing-the-f8-key/
Posted by: Draclvr

Re: Steam problems - 09/06/17 08:09 PM

You will need to download the Steam client. It's from there that you will be able to access your Library. Marian's link should work for you... I suspect the uninstall didn't remove everything. I hope you actually uninstalled and didn't just delete it.
Posted by: oldbroad

Re: Steam problems - 09/06/17 09:51 PM

JoAJ, I sure hope a reboot helps you out. I feel guilty now!
Posted by: JoAJ

Re: Steam problems - 09/07/17 01:35 AM

Thanks everyone for your help. Don't know what happened originally but I probably hadn't rebooted the machine! Anyway, the game is actually downloading now, so fingers crossed. Just hope all the bags and glitches that people were complaining about have been fixed at last though!
Posted by: Draclvr

Re: Steam problems - 09/07/17 10:24 AM

Those of us who work on computers have a saying that a reboot fixes 99% of problems! Hope it all works for you and game glitches have been fixed!
Posted by: oldbroad

Re: Steam problems - 09/07/17 08:34 PM

It was a 19 hour download for me.

Glad you've got your Steam back!