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#170158 - 07/04/07 04:13 PM Dead Reefs won't launch
KristiC Offline
Settled Boomer

Registered: 01/02/06
Posts: 106
Loc: Seattle
Dead Reefs won't launch at all on my computer--every time I try to start it, I get that generic 'this program has encountered an error and needs to close, click this button to send a report to Microsoft' message. I uninstalled and reinstalled with virusware and spyware disabled, but no luck. Has anyone else encountered this issue? I checked TAC's website and they don't even have the game listed on the support page yet.

I'm playing on a Sony VAIO that is several years old. It's possible this has something to do with graphics incompatibility, but I've played other 3D games like The Awakened with no problems, and in any event you'd think the game would at least launch...

Thanks,

Kristi

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#170202 - 07/04/07 05:35 PM Re: Dead Reefs won't launch [Re: KristiC]
Jenny100 Offline
GB Reviewer Glitches Moderator
Sonic Boomer

Registered: 10/24/00
Posts: 35393
Loc: southeast USA
Make sure you haven't reduced your hardware acceleration for some other game.

I don't know off hand whether this game requires higher specs than The Awakened.

You might try installing the game to My Documents instead of to Program Files and see if it works.

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#170313 - 07/04/07 08:42 PM Re: Dead Reefs won't launch [Re: Jenny100]
infernoj13usa Offline
The Radiant Moderator Staff Reviewer
BAAG Specialist

Registered: 06/07/02
Posts: 5766
Loc: FT. Worth ....Where the West b...
Does your Video and system meet the minimum requirements for the game?

Minimum:
Operating System: Windows® 2000/XP/Vista™
CPU: AMD® 1800+ (1.5 Ghz) or Intel® 1.8 Ghz
RAM: 512 MB
CD-ROM: 4x (or PC DVD-ROM Drive)
Video: nVidia® GeForce® 5200fx or ATI® Radeon® 9200
Sound: 16-Bit Sound Card
DirectX® 9.0c
Hard Disk Space: 860 MB
Input: Keyboard, Mouse and Speakers

inferno

_________________________
Watching: Dark Shadows
Reading: Angelique's Descent
Playing: WoW and living in Kil' Jaeden

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#170349 - 07/04/07 10:17 PM Re: Dead Reefs won't launch [Re: infernoj13usa]
KristiC Offline
Settled Boomer

Registered: 01/02/06
Posts: 106
Loc: Seattle
I'm going to try the suggestion of installing to My Documents, but I have a feeling my video card just isn't up to snuff. Maybe it's time for a new computer (not just for Dead Reefs of course, but because I want to keep up with games in general). Thanks to both of you for the responses!

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#170491 - 07/05/07 09:14 AM Re: Dead Reefs won't launch [Re: KristiC]
Robert Offline
Addicted Boomer

Registered: 05/25/05
Posts: 4838
Loc: Pinson, Al USA
Originally Posted By: KristiC
I'm going to try the suggestion of installing to My Documents, but I have a feeling my video card just isn't up to snuff.


We could probably determine that if you'll post your computer specs (ram, cpu and video card). Click start->run->type dxdiag->click ok. The video card info will be under the display tab.
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#170545 - 07/05/07 11:07 AM Re: Dead Reefs won't launch [Re: Robert]
infernoj13usa Offline
The Radiant Moderator Staff Reviewer
BAAG Specialist

Registered: 06/07/02
Posts: 5766
Loc: FT. Worth ....Where the West b...
Well, is it working???
What video card do you have?

inferno


Edited by infernoj13usa (07/09/07 09:41 AM)
_________________________
Watching: Dark Shadows
Reading: Angelique's Descent
Playing: WoW and living in Kil' Jaeden

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#171244 - 07/06/07 12:52 PM Re: Dead Reefs won't launch [Re: infernoj13usa]
Draclvr Offline
BAAG Specialist

Registered: 06/03/05
Posts: 9930
Loc: In Missouri near St. Louis
I have two people on another forum who are having the same problem - Dead Reefs won't launch and they get an error message. When they go to the Read Me, the error also comes up. The usual drills have been run - uninstall, run CCleaner, reinstall etc. I'm going to see if I can't get the exact error message from them. Both have ATI Raedon 9200 video cards with updated drivers.

Edit: Here is one error message. She got the same message on XP and on a Vista machine. "Dead Reefs has stopped working. A problem has caused the program to stop working correctly.."

Edit 2: The other error was on an XP system. It was the usual - this program has encountered an error and needs to close, click this button to send a report to Microsoft message.

Both these computers either meet or exceed the minimum requirements and have the listed ATI Raedon video card with updated drivers.

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Gardening is better than therapy. Plus you get tomatoes.

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#171284 - 07/06/07 02:31 PM Re: Dead Reefs won't launch [Re: Draclvr]
Robert Offline
Addicted Boomer

Registered: 05/25/05
Posts: 4838
Loc: Pinson, Al USA
Here's the minimum sys reqs:

Operating System: Windows® 2000/XP/Vista™
CPU: AMD® 1800+ (1.5 Ghz) or Intel® 1.8 Ghz
RAM: 512 MB
CD-ROM: 4x (or PC DVD-ROM Drive)
Video: nVidia® GeForce® 5200fx or ATI® Radeon® 9200
Sound: 16-Bit Sound Card
DirectX® 9.0c
Hard Disk Space: 860 MB

The game doesn't appear to be all that demanding. However, those are the "minimum" specs. Running a game with the bare minimum hardware almost always means trouble.

Post the specs for your laptop. The system specs can be found in the DirectX Diagnostic Tool by clicking start->run->type dxdiag->click ok.

We need the following information:

Under the System Tab:

1. Operating system
2. Processor model and speed.
3. Amount of memory (RAM)
....then click the Display Tab:
4. Video card brand and model..and the driver version.

If you have an onboard graphics chipset, that's most likely your problem. You might try updating your video and audio drivers.
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#171627 - 07/07/07 08:58 AM Re: Dead Reefs won't launch [Re: Robert]
JennyP Offline
Adept Boomer

Registered: 07/22/04
Posts: 14334
Loc: West London, UK
I have the same problem. My system is OK.
Oh rats ! Uninstalling now & re installing & hoping it will run.
Help, is there a patch?
_________________________
When in doubt, cuddle a catcatrub

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#171640 - 07/07/07 09:23 AM Re: Dead Reefs won't launch [Re: JennyP]
Robert Offline
Addicted Boomer

Registered: 05/25/05
Posts: 4838
Loc: Pinson, Al USA
Originally Posted By: JennyP
I have the same problem. My system is OK.
Oh rats ! Uninstalling now & re installing & hoping it will run.
Help, is there a patch?


There is no patch. What things have you done so far to try and correct the problem? This will keep us from giving you redundant information.
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#171653 - 07/07/07 09:40 AM Re: Dead Reefs won't launch [Re: Robert]
JennyP Offline
Adept Boomer

Registered: 07/22/04
Posts: 14334
Loc: West London, UK
I have tried uninstalling & reinstalling. No good. I have also cursed a lot.
Not sure how to update my drivers so emailed my freind as I need a step by step guide for dumb blondes.
_________________________
When in doubt, cuddle a catcatrub

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#171675 - 07/07/07 10:12 AM Re: Dead Reefs won't launch [Re: JennyP]
Robert Offline
Addicted Boomer

Registered: 05/25/05
Posts: 4838
Loc: Pinson, Al USA
We can help you with driver updates. We need your specs and the brand and model # of your computer. The system specs can be found in the DirectX Diagnostic Tool by clicking start->run->type dxdiag->click ok.

We need the following information:

Under the System Tab:

1. Operating system
2. Processor model and speed.
3. Amount of memory (RAM)
....then click the Display Tab:
4. Video card brand and model..and the driver version.

**Edit**

As with ALL PC games, you should close your anti-virus program and any other programs you have running in the background before you launch the game. You should also try the suggestion given earlier in this thread to lower your video acceleration.

To change video acceleration :

Right click in an empty space on your desktop.
Select "properties".
Select the "settings" tab.
Click "advanced".
Select the "troubleshoot" tab.
Adjust acceleration level.
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My Gameplay Videos

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#171679 - 07/07/07 10:19 AM Re: Dead Reefs won't launch [Re: Robert]
JennyP Offline
Adept Boomer

Registered: 07/22/04
Posts: 14334
Loc: West London, UK
Operating sys Windows XP home edition 5.1
Processor Intel pentium 4CPU 2.00 GHz
Memory 1024mb ram
Video NVIDEA Geforce 6200, driver version 6.14

Hope helpful, thanks Robert.
Have nearly stopped cursing too.
_________________________
When in doubt, cuddle a catcatrub

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#171683 - 07/07/07 10:22 AM Re: Dead Reefs won't launch [Re: JennyP]
Robert Offline
Addicted Boomer

Registered: 05/25/05
Posts: 4838
Loc: Pinson, Al USA
Disregard the suggestion to lower accleration. I misread Jenny100s post. She was saying to make sure it's set to full.

I'll edit with the instructions to update your drivers

Jenny...what are the last 4 digits in the video driver version? That driver information you posted is in-complete

Nevermind. I'm sure they're old anyway since you've never updated them.

1. Go to this link and download the drivers. Choose "save" at the prompt and select your desktop as the destination (or a folder where you can find the file after it's downloaded)
http://www.nvidia.com/object/winxp_2k_94.24.html

...when the download is finished

2.Click start->control panel->add/remove programs.
3.Scroll down the list and find "Nvidia Drivers".
4.Click to hightlight Nvidia Drivers, then click change/remove.
5.Follow the prompts and restart your machine. After your machine finishes booting, you should get a "new hardware found" message. Cancel or close that window and run the installer (.exe file) that you downloaded from Nvidia.
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My Gameplay Videos

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#171708 - 07/07/07 11:06 AM Re: Dead Reefs won't launch [Re: Robert]
JennyP Offline
Adept Boomer

Registered: 07/22/04
Posts: 14334
Loc: West London, UK
Oops. The save option did not appear. Downloading something, hope its the driver ...
EDIT Oh dear. I am getting a message about something not passing the windows logo test. I have chosen to press ahead. Fingers crossed
EDIT 2. Well it installed, the PC wanted to restart so I said yes please, went straight to Dead Reefs .... and it still won't run.
Thanks Robert for being patient, is there anything else I can do. I have put some wine in the fridge in case the game will not work


Edited by JennyP (07/07/07 11:20 AM)
Edit Reason: Battling through difficulties
_________________________
When in doubt, cuddle a catcatrub

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