Louis, there have been criticisms, of course, but most of the reviews I've seen have been positive.
I have seen complaints about 2 specific plot points, which I understand and actually agree with, but for me, the positives far outweigh the negatives.
Personally, I enjoyed this game more than Dreamfall. As much as I loved Dreamfall, Chapters was very much what I wanted Dreamfall to be when it first came out. There is so much detail in the world(s), Zoe and Kian are far more developed as characters than they were in their original incarnations, and there is no fighting to worry about. I'd put it up there with the original TLJ (the final book and epilogue are what tipped it over from close second favorite to tie
), though if you're looking for complicated puzzles, you won't find them here. I do think the puzzles are slightly more complex than they were in Dreamfall, however, and there was one in Book 3 involving bots that I especially liked. Nothing resembling TLJ's puzzles, though.
I agree with Jenny, checking out a YouTube let's play would be a good idea. That way you'd have a better idea if it would fit your personal tastes. Be advised, though, that they did change Book 1, so if you watch an older let's play, sections in Storytime as well as some dialogue later in the book have been cut. This is something I'm actually not happy about, as I thought the original version was much better. So just in case you do decide to get it and wonder why your version might be different, you'll understand the reason.
EDIT: In case you're wondering about the plot points, I'll keep them vague and behind spoilers. One was regarding
and the other
the identity of the prophet
. The latter actually bothered me more. Although I was bothered by the first as well, the result brought about another character I found fascinating, particularly toward the end. In fact, I would love to see a new game centered around this character, though time will tell if this will ever happen.