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Downloading from purchase history now a pain! #1137257
01/03/18 03:43 AM
01/03/18 03:43 AM
Joined: Jan 2006
Posts: 839
Wales
meryl Offline OP
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meryl  Offline OP
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Joined: Jan 2006
Posts: 839
Wales
It started quite recently that I had to uninstall and then reinstall the Game Manager in order to download a game. I thought it was just a one off but it happens every time now. It makes no difference whether I do it from the website or from the app.

Anyone else had this problem or know why it is happening?

Re: Downloading from purchase history now a pain! [Re: meryl] #1137277
01/03/18 07:46 AM
01/03/18 07:46 AM
Joined: Jul 2002
Posts: 11,676
winter springs fl.
connie Offline
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connie  Offline
Adept Boomer

Joined: Jul 2002
Posts: 11,676
winter springs fl.
Yes it tells me I need an internet connection when I am connected.


Connie
Re: Downloading from purchase history now a pain! [Re: connie] #1137298
01/03/18 09:01 AM
01/03/18 09:01 AM
Joined: Jul 2000
Posts: 37,985
near Yosemite in California
Marian Offline
Global Moderator
Marian  Offline
Global Moderator
Sonic Boomer

Joined: Jul 2000
Posts: 37,985
near Yosemite in California
That is indeed a pain and definitely something you should take up with Customer Support. I am not going to speculate as to what the problem could be as that would be sheer guesswork on my part.

Re: Downloading from purchase history now a pain! [Re: meryl] #1137315
01/03/18 10:44 AM
01/03/18 10:44 AM
Joined: Apr 2006
Posts: 6,405
Chicago
oldbroad Offline
BAAG Specialist
oldbroad  Offline
BAAG Specialist

Joined: Apr 2006
Posts: 6,405
Chicago
I recently had it keep telling me to sign in when I was already signed in, so I would sign out and in of both the ap and the site, and then it worked. I had originally thought, the first time it happened, that it was because I hadn't downloaded anything for awhile but then it happened in between downloading one and then trying to download another right after. This was a couple of weeks ago. Haven't tried it since.

Re: Downloading from purchase history now a pain! [Re: oldbroad] #1137333
01/03/18 01:43 PM
01/03/18 01:43 PM
Joined: Mar 2000
Posts: 3,877
San Francisco Bay Area, CA
Reenie Offline
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Reenie  Offline
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Joined: Mar 2000
Posts: 3,877
San Francisco Bay Area, CA
Yes, I've had it tell me to sing in when my page shows I already am signed in. Had to do the same thing you mentioned (sign out and sign in again). I have had some odd glitches occur recently, too, with regard to downloads.

Re: Downloading from purchase history now a pain! [Re: meryl] #1137364
01/03/18 06:47 PM
01/03/18 06:47 PM
Joined: Oct 2003
Posts: 9,099
Crazy Town
TLC Offline
BAAG Specialist
TLC  Offline
BAAG Specialist

Joined: Oct 2003
Posts: 9,099
Crazy Town
I've had the same problem. hardwall


<3 I am in love with Norman Reedus/Daryl Dixon <3
Re: Downloading from purchase history now a pain! [Re: meryl] #1137365
01/03/18 07:02 PM
01/03/18 07:02 PM
Joined: Oct 2000
Posts: 40,017
southeast USA
Jenny100 Online content
GB Reviewer Glitches Moderator
Jenny100  Online Content
GB Reviewer Glitches Moderator
Sonic Boomer

Joined: Oct 2000
Posts: 40,017
southeast USA

I think the Game Manager was "updated" to a buggy version. I bought two games on the New Year's Day sale, and the Game Manager froze while trying to activate the first one. Had to force quit (Ctrl-Alt-Del) and reboot. When I restarted the Game Manager, it said I had to log in again. After doing that, it said it was ready to activate the game (had a blue "Activate" button next to the game), but it only froze again when I tried. I ended up uninstalling it and reinstalling the game (which required a second download). If the first download had been corrupt, wouldn't it have failed the validation step? It failed after validating, during the activation step, not from a failed validation, so I'm blaming the Game Manager.

Re: Downloading from purchase history now a pain! [Re: meryl] #1137728
01/07/18 12:59 PM
01/07/18 12:59 PM
Joined: Jun 2007
Posts: 56
Upstate NY, US
Roger Offline
Shy Boomer
Roger  Offline
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Joined: Jun 2007
Posts: 56
Upstate NY, US
In a similar vein, I suspect, my game manager no longer stays open after playing a game. This has been happening for a couple of months at least. When I download a game, the game manager will open, but only as long as I play the downloaded game (or another one). Minor inconvenience, I suppose, but the game manager is no longer finding it's way to my desktop (Windows 10). And I never deleted the game manager icon from my desktop.


--- Roger
Re: Downloading from purchase history now a pain! [Re: Roger] #1137775
01/07/18 07:11 PM
01/07/18 07:11 PM
Joined: Nov 2000
Posts: 29,611
United Kingdom
Mad Offline
Sonic Boomer
Mad  Offline
Sonic Boomer

Joined: Nov 2000
Posts: 29,611
United Kingdom
Well I've not experienced any problems at all and I've downloaded several purchases (that I hadn't had time to previously) during the last few days.

Downloading to a Win7 machine using IE.

think think


Time : The Most Precious Commodity
Re: Downloading from purchase history now a pain! [Re: Mad] #1137778
01/07/18 07:45 PM
01/07/18 07:45 PM
Joined: Jul 2000
Posts: 37,985
near Yosemite in California
Marian Offline
Global Moderator
Marian  Offline
Global Moderator
Sonic Boomer

Joined: Jul 2000
Posts: 37,985
near Yosemite in California
I haven't experienced any problems either, Mad. Windows 7 here.

Re: Downloading from purchase history now a pain! [Re: meryl] #1137801
01/08/18 04:07 AM
01/08/18 04:07 AM
Joined: Jan 2006
Posts: 839
Wales
meryl Offline OP
Settled Boomer
meryl  Offline OP
Settled Boomer

Joined: Jan 2006
Posts: 839
Wales
I'm windows 7 Google Chrome. I'll get on to BFG when I can summon the effort!

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