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Re: Virus Software Recommendations [Re: rmelone] #1138214
01/12/18 11:15 AM
01/12/18 11:15 AM
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Originally Posted By: rmelone
Jenny100

Thanks for the information. My laptop uses an Intel processor and is currently at Windows 10 Version 1607
Build 14393.1198 which was released May 2017. Since then there have been many updates to Version 1607 but
none of them are reflected on my laptop.
Robert,

I've been told by someone from Kaspersky that sometimes a Windows update fails to complete, which keeps subsequent updates from installing, because of internal conflicts. This happened last year, when a Windows update was buggy, so kept trying to install itself. If you haven't done it yet, you can take a look at the possible backlog of updates in Control Panel -> System and Security -> Windows Update.

You may want to skip certain recommended updates, or ones which look superfluous, in favour of essential ones.

Best,

Rich

By the way, as for Jenny's remark on installation problems and possible conflicts with other antivirus programs, I use Revo Uninstaller a lot to locate and completely erase leftover bits (such as 'orphaned' driver files or registry entries) of programs I may have installed, but have forgotten about, or which have failed to uninstall completely. This happened when I went from McAfee to Kaspersky: some subdirectories and McAfee program bits still remained present, even active.

Last edited by RichAlexis; 01/12/18 01:27 PM.
Re: Virus Software Recommendations [Re: rmelone] #1138222
01/12/18 11:54 AM
01/12/18 11:54 AM
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In all the computers I've worked on, McAfee is the absolute worst to get rid of. I always use the uninstaller from the McAfee website which does get rid of it all. Revo is also great.


In my PC corner for the winter, my little heater by my side, to game, read and knit.
Re: Virus Software Recommendations [Re: Draclvr] #1138228
01/12/18 01:04 PM
01/12/18 01:04 PM
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First of all I'd like to thank everyone for their responses to both the virus and Windows 10 update questions I had.

Right now with all the information provided my head is spinning confused and I'm going to concentrate on the Windows 10 update problem.

I think I need to take a step back to decide what would be the best way to approach the problem - and, right now I'm not really sure what that is.

I guess I could just ignore the daily pop-up error messages from Microsoft about the failed updates as my laptop is running fine the way it is. I'd rather not do that but it might come to that.

Robert


"Don't cry because it's over, smile because it happened."

-Dr. Seuss
Re: Virus Software Recommendations [Re: rmelone] #1138229
01/12/18 01:40 PM
01/12/18 01:40 PM
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Until you get a little distance from all this, why don't you exclude the updates. Since you can't do this any longer in your update settings, you could try this tool from Microsoft. You can uninstall it at a later date.

http://www.thewindowsclub.com/block-unwanted-windows-updates-in-windows-10


In my PC corner for the winter, my little heater by my side, to game, read and knit.
Re: Virus Software Recommendations [Re: rmelone] #1138235
01/12/18 02:42 PM
01/12/18 02:42 PM
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Originally Posted By: rmelone
Right now with all the information provided my head is spinning and I'm going to concentrate on the Windows 10 update problem.

Take it to a repair shop. If it's not updating because it's infected, you need to have that taken care of.
If it's not updating because of an incompatibility with the computer hardware, the shop can tell you.
It would help if you could make a list of all the antivirus you previously had installed on it so the shop can check for traces of on your hard drive that might be blocking the update install.

Re: Virus Software Recommendations [Re: rmelone] #1138252
01/12/18 04:43 PM
01/12/18 04:43 PM
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rmelone Offline OP
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I uninstalled Norton and McAfee using the companies removal tools.

To be honest I'm not 100% sure that's all of the virus programs I used on the laptop but I know it
was the last two.

As far as a repair shop visit I'm not so sure this system is worth the cost as I've had it quite
a while.

I still think I may eventually be able to fix what is going on.....fingers crossed.

Robert


"Don't cry because it's over, smile because it happened."

-Dr. Seuss
Re: Virus Software Recommendations [Re: rmelone] #1138254
01/12/18 05:05 PM
01/12/18 05:05 PM
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Do a Google search for whether anyone else with the exact brand and model number of your laptop is having the same problems with the "update." If so, there may be a hardware incompatibility.

If you intend to get a new computer soon, you should wait until new processors are available that aren't vulnerable to the Meltdown and Spectre threats. If you absolutely can't wait, at least get one with an AMD processor because Intel processors appear to have more vulnerabilities.

https://www.networkworld.com/article/324...md-exposed.html

Re: Virus Software Recommendations [Re: rmelone] #1138255
01/12/18 05:12 PM
01/12/18 05:12 PM
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You might also have a read of this MS site:

https://answers.microsoft.com/en-us/wind...eb-59fe9082f925

Good luck

Re: Virus Software Recommendations [Re: Starcom] #1138335
01/13/18 02:41 PM
01/13/18 02:41 PM
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rmelone Offline OP
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On the Microsoft forum I tried what was suggested in the post below:

"In my case the KB4053579 failed to install and the upgrade to 1709 failed then to.

I solved it by mounting a Windows 10 ISO file and running this command from a elevated CMD box (click on the Search icon next to the start button, type CMD, click right mouse button on the black CMD icon that appeared, select "Run as Administrator" and click on YES)

dism /online /add-package /packagepath:E:\sources\sxs\microsoft-windows-netfx3-ondemand-package.cab

(change the E: to the mounted ISO drive letter)

After that i could do a "Dism /Online /Cleanup-Image /RestoreHealth" from an elevated CMD

Next i ran Windows Update again, and KB4053579 installed without any problems and the upgrade to 1709 worked also.

(Use the Microsoft Media Creation Tool to download the Windows 10 ISO)"


I got the following message after executing the above:

Error 605

An error occurred accessing the temporary folder C:\Users\Robert~1\AppData\Local\Temp\F43C7A1A-309C-4500-BE25-D44789F9E84. Ensure that the path to the temporary folder exists and that you have Read/Write permission on the folder.

The DISM log folder can be found at C:\Windows\Logs\DISM\dism.log


The problem is I don't have Read/Write permission on the folder - in fact the icon for the folder seems a lighter shade of yellow than the others.

Is there any way that anyone knows to change a folder from "Read Only" to Read/Write?

Robert


"Don't cry because it's over, smile because it happened."

-Dr. Seuss
Re: Virus Software Recommendations [Re: rmelone] #1138346
01/13/18 03:27 PM
01/13/18 03:27 PM
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Originally Posted By: rmelone
Is there any way that anyone knows to change a folder from "Read Only" to Read/Write?

Seems to be an old, recurring Windows 10 problem.
https://www.cnet.com/forums/discussions/windows-10-read-only-problem-has-a-solution/

Wonder if that's what was holding Windows 10 back from updating itself.

Re: Virus Software Recommendations [Re: rmelone] #1138402
01/14/18 10:35 AM
01/14/18 10:35 AM
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rmelone Offline OP
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Jenny100

Thanks for the information. I tried the changes recommended on the web site you sent the link to but, sadly,
I still got the same error mentioned in my previous post.

I'm beginning to wonder if this is why some people give up on PCs and change to Macs.

Robert


"Don't cry because it's over, smile because it happened."

-Dr. Seuss
Re: Virus Software Recommendations [Re: rmelone] #1138412
01/14/18 11:34 AM
01/14/18 11:34 AM
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One thing you might try is to completely reset the computer. Since this is Windows 10, you can go into Settings and choose to keep all your files if you want.

https://www.laptopmag.com/articles/reset-windows-10-pc


In my PC corner for the winter, my little heater by my side, to game, read and knit.
Re: Virus Software Recommendations [Re: rmelone] #1138416
01/14/18 12:00 PM
01/14/18 12:00 PM
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See if your laptop is on this list
***Check this List to Determine if Your Computer is Compatible with the Windows 10***

Scroll down to where it says
Windows 10 Fall Creators Update (1709)

Re: Virus Software Recommendations [Re: rmelone] #1138420
01/14/18 12:42 PM
01/14/18 12:42 PM
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Oh, great resource! Added to my "Jenny" bookmarks folder in my browser.


In my PC corner for the winter, my little heater by my side, to game, read and knit.
Re: Virus Software Recommendations [Re: rmelone] #1138430
01/14/18 02:02 PM
01/14/18 02:02 PM
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rmelone Offline OP
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My HP laptop was not on the list of compatible PC's so it looks like it probably cannot be updated - even though I was able to upgrade from Windows 7 to 10 when they first came out with the free update some time ago.

As far as resetting to an earlier version or level I guess that is something I will have to consider.

Thanks again.

Robert


"Don't cry because it's over, smile because it happened."

-Dr. Seuss
Re: Virus Software Recommendations [Re: rmelone] #1138432
01/14/18 02:05 PM
01/14/18 02:05 PM
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If that is the issue, then at least you don't need to go looking for solutions any more. You can still just stop that update so you don't constantly get the error message using the link I posted a few posts back.


In my PC corner for the winter, my little heater by my side, to game, read and knit.
Re: Virus Software Recommendations [Re: rmelone] #1138442
01/14/18 02:39 PM
01/14/18 02:39 PM
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Microsoft may eventually fix their update so it includes your laptop, so check back to the list of compatible laptops once in a while.

Re: Virus Software Recommendations [Re: rmelone] #1138443
01/14/18 02:55 PM
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A couple of things.

I tried to reset the PC but no go - 'There was a problem resetting your PC. No changes were made.' No explanation as to what the problem was - Great....

I also tried to do a 'Startup Repair' (I know I'm getting desperate) and got this message:
'Startup repair couldn't repair your PC.'

Tried 'Go back to previous build' got this message: 'Ran into a problem.....Try resetting your current build instead' - which is what I tried in the first place.

I didn't try 'Select a system image backup' because I don't know what that does.

Draclvr - You said I can stop the update? I haven't found anyway to do that as I keep getting automatic updates from Microsoft.

Robert


"Don't cry because it's over, smile because it happened."

-Dr. Seuss
Re: Virus Software Recommendations [Re: rmelone] #1138445
01/14/18 03:10 PM
01/14/18 03:10 PM
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Didn't Winfrey provide a web address where there are instructions on how to stop Win10 Auto Updates ??

In the fourth post of her "Windows 10 Still Free" thread.

[Just scroll further down on this board to find it.]


Time : The Most Precious Commodity
Re: Virus Software Recommendations [Re: rmelone] #1138448
01/14/18 04:21 PM
01/14/18 04:21 PM
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Robert, my link to exclude the updates is back on page 2.


In my PC corner for the winter, my little heater by my side, to game, read and knit.
Re: Virus Software Recommendations [Re: rmelone] #1138567
01/15/18 04:55 PM
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I tried the method mentioned by Winfrey. The Windows for Wi-Fi settings wasn't exactly the same but I did manage to find the referenced items to turn on or off. We'll see how it goes.

Daclve - I did find your link but I figure I'll try one thing at a time and take it from there.

Thanks again.

Robert


"Don't cry because it's over, smile because it happened."

-Dr. Seuss
Re: Virus Software Recommendations [Re: rmelone] #1138571
01/15/18 05:51 PM
01/15/18 05:51 PM
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That would be my recommendation also!


In my PC corner for the winter, my little heater by my side, to game, read and knit.
Re: Virus Software Recommendations [Re: Draclvr] #1138586
01/15/18 10:28 PM
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Good Luck, rmelone thumbsup


Time : The Most Precious Commodity
Re: Virus Software Recommendations [Re: rmelone] #1138781
01/18/18 09:43 AM
01/18/18 09:43 AM
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Draclvr

Reference your link to prevent Windows 10 updates:

"Until you get a little distance from all this, why don't you exclude the updates. Since you can't do this any longer in your update settings, you could try this tool from Microsoft. You can uninstall it at a later date.

http://www.thewindowsclub.com/block-unwanted-windows-updates-in-windows-10"

When I go to the referenced link it looks like I have to install software to check my driver status - which I did and then to go any further I have to pay to continue.

I have a feeling I'm not following the path you referenced (or it may be this head cold I've had for a while) but I can't see how to just link to block Windows 10 updates.

Robert


"Don't cry because it's over, smile because it happened."

-Dr. Seuss
Re: Virus Software Recommendations [Re: rmelone] #1138784
01/18/18 09:58 AM
01/18/18 09:58 AM
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No, for sure you are not getting to the right place in the link!! It sounds like you are being redirected and you may have a browser infection. You should never install software to check your driver status... please uninstall it IMMEDIATELY!

When you click on the link, look up at the address bar in your browser. The URL should say exactly what the link here at MM says. Let me know what it says.



In my PC corner for the winter, my little heater by my side, to game, read and knit.
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