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Re: Myst III & Myst IV [Re: colpet] #1155918
07/04/18 10:03 AM
07/04/18 10:03 AM
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southeast USA
Jenny100 Offline
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Originally Posted By: colpet
I did my survey 2 days ago and got my GOG code yesterday, which was the day after I sent my responses in. I signed up for the linking book tier.

Is it a single code for all the games?
How does that work if you already have all the Myst games except Myst III and IV at GOG.

Re: Myst III & Myst IV [Re: Jenny100] #1155920
07/04/18 10:12 AM
07/04/18 10:12 AM
Joined: Jan 2001
Posts: 2,001
Orillia, Ontario, Canada
colpet Offline
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Originally Posted By: Jenny100
Originally Posted By: colpet
I did my survey 2 days ago and got my GOG code yesterday, which was the day after I sent my responses in. I signed up for the linking book tier.

Is it a single code for all the games?
How does that work if you already have all the Myst games except Myst III and IV at GOG.

I got 1 code to redeem my games. I haven't used it, and probably won't until the weekend. I can't answer the second part of your question since I don't have any Myst games purchased there.

Re: Myst III & Myst IV [Re: Lion_1251] #1155941
07/04/18 03:53 PM
07/04/18 03:53 PM
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Is it a single code for all the games?
How does that work if you already have all the Myst games except Myst III and IV at GOG.


Jenny100,
I used my single code for all the games at GOG.
But because I already had 3 of the games in my collection, I was given 4 games.
I received an email from GOG stating that I had gotten 4 games free of charge.
Now all the MYST games are in my library, but apparently the ones I already had were not revamped or updated.

Re: Myst III & Myst IV [Re: Lion_1251] #1155943
07/04/18 04:40 PM
07/04/18 04:40 PM
Joined: Aug 2000
Posts: 5,204
Tally Ho Offline
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It seemed like it was a single code for all the games, but I redeemed the code, downloaded one game; and when I try to get the others the code is "used" and I can't get to the other games. Hmpf.


That will be ten Dramoi.
Re: Myst III & Myst IV [Re: Tally Ho] #1155946
07/04/18 05:20 PM
07/04/18 05:20 PM
Joined: Nov 2000
Posts: 28,863
United Kingdom
Mad Online happy
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Dear Me, Jenny100 and Tally Ho !! What a situation !! I hope you and Jenny100 (and anyone else caught up in the mess) get sorted !! eek eek eek


Time : The Most Precious Commodity
Re: Myst III & Myst IV [Re: Lion_1251] #1155972
07/04/18 08:56 PM
07/04/18 08:56 PM
Joined: May 2009
Posts: 281
Australia
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plumgas Offline
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might be an idea to setup another gog account for the updated games but you need to setup another email address.

Re: Myst III & Myst IV [Re: LadyCav] #1155974
07/04/18 09:12 PM
07/04/18 09:12 PM
Joined: Oct 2000
Posts: 39,407
southeast USA
Jenny100 Offline
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Originally Posted By: LadyCav
I used my single code for all the games at GOG.
But because I already had 3 of the games in my collection, I was given 4 games.
I received an email from GOG stating that I had gotten 4 games free of charge.
Now all the MYST games are in my library, but apparently the ones I already had were not revamped or updated.

Originally Posted By: Tally Ho
It seemed like it was a single code for all the games, but I redeemed the code, downloaded one game; and when I try to get the others the code is "used" and I can't get to the other games. Hmpf.

So LadyCav got all the games she was missing but Tally Ho only got one game?
It sounds like you have to buy all the games at once.

I still haven't received any codes.

Re: Myst III & Myst IV [Re: Lion_1251] #1155976
07/04/18 09:35 PM
07/04/18 09:35 PM
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Posts: 281
Australia
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plumgas Offline
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the code was for all the games and you had to tick all the games otherwise only the ones ticked you receive from the one code.
if you already have the game on gog you don't get it again. setting up another account will enable to get all the games.
noticed on kickstarter comments that you have to email support to reinstate your code.

Re: Myst III & Myst IV [Re: Lion_1251] #1156053
07/05/18 03:45 PM
07/05/18 03:45 PM
Joined: Aug 2000
Posts: 5,204
Tally Ho Offline
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I set up another account as plumgas suggested, but the redemption code is still "used"
I emailed GOG support, and the reply was

Your ticket (#277640) has been updated, its entire history can be viewed below.


but there was no "below" and the code still does not work. The ticket number only refers to the email.
Also sent a note to Cyan, but no reply yet.


That will be ten Dramoi.
Re: Myst III & Myst IV [Re: Lion_1251] #1156056
07/05/18 04:17 PM
07/05/18 04:17 PM
Joined: Oct 2000
Posts: 39,407
southeast USA
Jenny100 Offline
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They still have still not sent me any code at all.
If I don't get a code from them by tomorrow I'll have to email Cyan again.
No point emailing Blackbox because you never get a human answering.

I'm going to assume neither Cyan nor Blackbox did any work on July 4 and didn't send out any codes.
So they get an extra day before I email them again.
What a nuisance.
Originally Posted By: Tally Ho
I emailed GOG support, and the reply was

Your ticket (#277640) has been updated, its entire history can be viewed below.

but there was no "below" and the code still does not work. The ticket number only refers to the email.

I'm guessing that's an automated message with inappropriate text typical of automated messages.

They use too much automated stuff that doesn't work properly or is weird scripted stuff that's prevented from displaying in email/webmail by security features.

I'd rather have spent an extra $20 and dealt directly with Cyan.
This Blackbox intermediary isn't working out.

Re: Myst III & Myst IV [Re: Tally Ho] #1156077
07/05/18 10:01 PM
07/05/18 10:01 PM
Joined: May 2009
Posts: 281
Australia
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plumgas Offline
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setting up another gog account should be done prior to entering the codes not after. you will just have to wait for gog support now.

Re: Myst III & Myst IV [Re: Lion_1251] #1156157
07/06/18 06:08 PM
07/06/18 06:08 PM
Joined: May 2009
Posts: 281
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plumgas Offline
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update from cyan on kick starter.................................

We are aware of an issue some Backers have run into when redeeming their Myst 25 code at GOG. It appears that if all the check boxes were not checked for all 7 games, only the games whose check boxes were ticked will be added to the Backer's account.

If this has happened to you, please link to GOG SUPPORT immediately so they can begin working their magic (resetting your individual code) and get all the games you pledged to own into your account.

Re: Myst III & Myst IV [Re: Lion_1251] #1156241
07/07/18 04:15 PM
07/07/18 04:15 PM
Joined: Aug 2000
Posts: 5,204
Tally Ho Offline
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Been there; Done that.

Haven't heard anything - maybe they are closed for the weekend, or maybe they don't know how to fix it. If that is the case, then Cyan should issue new codes to the people who have the problem.

It's a little worrisome that GOG says to contact Cyan, and Cyan says to contact GOG.


That will be ten Dramoi.
Re: Myst III & Myst IV [Re: Lion_1251] #1156242
07/07/18 04:41 PM
07/07/18 04:41 PM
Joined: Oct 2000
Posts: 39,407
southeast USA
Jenny100 Offline
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I have yet to receive a code at all.
Cyan keeps saying to email Blackbox if there is a problem, but Blackbox never has a live person answer anything.

Re: Myst III & Myst IV [Re: Lion_1251] #1156243
07/07/18 04:55 PM
07/07/18 04:55 PM
Joined: Jan 2004
Posts: 76,686
In the Naughty Corner
BrownEyedTigre Online happy
The Sassy Administrator PR Liaison
BrownEyedTigre  Online Happy
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In the Naughty Corner
With the 3 million dollars one would think they could have budgeted for a better support team.


Don't feed the Trolls
Re: Myst III & Myst IV [Re: Jenny100] #1156245
07/07/18 06:02 PM
07/07/18 06:02 PM
Joined: Jan 2001
Posts: 2,001
Orillia, Ontario, Canada
colpet Offline
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Originally Posted By: Jenny100
I have yet to receive a code at all.
Cyan keeps saying to email Blackbox if there is a problem, but Blackbox never has a live person answer anything.

I got this e-mail yesterday:

Happy Friday, Everyone!

(friendly banter...) 😉

(...followed by a clever segue to the business at hand...)

If you have returned your completed survey, please have patience as you wait for your code. If you didn't receive a code yet but did return your survey, it just means your number in the queue has not yet been served. The queue, remember, is 19,000+ backers.

There are many issues being handled behind the scenes, and we are working as fast and efficiently as we can to serve many, many help requests. If you sent a request for help already and didn't get a reply yet, please have a bit more patience. You might not hear from us until next week, depending when you wrote in.

We are aware of an issue some Backers have run into when redeeming their Myst 25 code at GOG. It appears that if all the check boxes were not checked for all 7 games, only the games whose check boxes were ticked will be added to the Backer's account.

If this has happened to you, please link to GOG SUPPORT immediately so they can begin working their magic (resetting your individual code) and get all the games you pledged to own into your account.

If anyone still has not received a survey, please use the link provided in Kickstarter Update #28 to request Blackbox RESEND your survey to the email you used to back the project. Here's the link to the RESEND SURVEY FORM.

If you have any problems with the survey, contact Blackbox directly by replying to the email they sent you.

Thank you all for your support and your patience.

Re: Myst III & Myst IV [Re: Lion_1251] #1156248
07/07/18 07:04 PM
07/07/18 07:04 PM
Joined: Oct 2000
Posts: 39,407
southeast USA
Jenny100 Offline
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I'm not impressed with how Cyan is handling this.

If they had 19000+ emails with codes to send out to backers, they should have started before this week. The way they did it the people who did NOT back their Kickstarter are getting preferential treatment.

With GOG's current sale,

Myst Masterpiece ... 2.09
RealMyst ... 8.99
Riven ... 2.09
Myst III ... 14.99
Myst IV ... 14.99
Myst V ... 3.49
Uru ... 3.49

Total is $50.13 for all games. Less if you'd already bought any of them.
If you only wanted the digital versions of the games, you might as well not have donated at all, and you'd have all the games by now and not have to wait until they get around to sending codes.

Quote:
We are aware of an issue some Backers have run into when redeeming their Myst 25 code at GOG. It appears that if all the check boxes were not checked for all 7 games, only the games whose check boxes were ticked will be added to the Backer's account.

So Tally Ho isn't the only one.
Maybe those "check boxes" aren't showing up the way they expect.

Re: Myst III & Myst IV [Re: Lion_1251] #1156288
07/08/18 09:18 AM
07/08/18 09:18 AM
Joined: Aug 2000
Posts: 5,204
Tally Ho Offline
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Well, the check boxes were normal enough; the reason I opted to check the first one and wait to do the others later, is that I only had a short time to download before leaving the house, and it seemed logical to do just one for now, and come back for the rest of them when I had more time. GOG obviously did not plan for that kind of flexibility.

It's possible I could have checked all, and only downloaded one at the start, but I didn't think like that.

Let me digress: When I finally bought a BIG TV, I moved the 40" smart tv to the computer as a hi-res monitor. Love it! However, MYST Masterpiece (the only thing I got so far for my 100+ bucks) is so grainy that it's not really usable. I still have some confidence that the later games in the series will look fine, just hope that includes Riven too.


That will be ten Dramoi.
Re: Myst III & Myst IV [Re: Tally Ho] #1156310
07/08/18 02:23 PM
07/08/18 02:23 PM
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Posts: 1,012
Sunny Arizona
rmelone Offline
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Jenny100 I hope you've received your link with the code to redeem the game(s) by now.

I received mine from backers@cyan.com on 7/3/18 and just used it today - 7/8/18. I selected the six
games available (I had already purchased Myst V from GOG in May) and then proceeded to install all the games.

I haven't tried any yet so I don't know if there are any problems with them - will do so in the next few days.

I did get some good information from the forum on kickstarter for Myst 25th Anniversary Collection. In case
you need the link it's here.

I did see where quite a few people were having similar problems that you've been experiencing.

Hope you are able to get the games downloaded.

Robert


"Don't cry because it's over, smile because it happened."

-Dr. Seuss
Re: Myst III & Myst IV [Re: rmelone] #1156313
07/08/18 02:41 PM
07/08/18 02:41 PM
Joined: Oct 2000
Posts: 39,407
southeast USA
Jenny100 Offline
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Originally Posted By: rmelone
Jenny100 I hope you've received your link with the code to redeem the game(s) by now.

Nope. Nothing.

Re: Myst III & Myst IV [Re: Lion_1251] #1156316
07/08/18 02:50 PM
07/08/18 02:50 PM
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Sunny Arizona
rmelone Offline
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Just a quick note.

I did start Real Myst and the graphics are very good (at least on my 24" monitor) and I like that you
have the option as to how to move about - the standard Myst point and click or using the mouse combined
with WASD keys to move about.

This game brings back memories as it was the very first adventure game I bought.

Jenny100 - I don't know if the forum I mentioned would help but there are quite a few people posting
with information. And when I posted my question I received a very quick reply.

Good luck.

Robert


"Don't cry because it's over, smile because it happened."

-Dr. Seuss
Re: Myst III & Myst IV [Re: rmelone] #1156317
07/08/18 03:06 PM
07/08/18 03:06 PM
Joined: Oct 2000
Posts: 39,407
southeast USA
Jenny100 Offline
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Originally Posted By: rmelone
I don't know if the forum I mentioned would help but there are quite a few people posting with information.

Most information in that thread is for people who've already received codes.
All they have is excuses for people who haven't received their codes.

Re: Myst III & Myst IV [Re: Jenny100] #1156318
07/08/18 04:45 PM
07/08/18 04:45 PM
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Posts: 1,012
Sunny Arizona
rmelone Offline
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Originally Posted By: Jenny100
Originally Posted By: rmelone
I don't know if the forum I mentioned would help but there are quite a few people posting with information.

Most information in that thread is for people who've already received codes.
All they have is excuses for people who haven't received their codes.


I guess you're right about the forum. Sorry, I thought it was worth a try.

You're probably already aware of this but just in case, I thought I'd mention where I received my
game code from, which was backers@cyan.com.

Most of the other blackbox mail I received was from mail@blackbox.com

Robert


"Don't cry because it's over, smile because it happened."

-Dr. Seuss
Re: Myst III & Myst IV [Re: Lion_1251] #1156371
07/09/18 07:35 AM
07/09/18 07:35 AM
Joined: Aug 2000
Posts: 5,204
Tally Ho Offline
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Email from GOG this morning told me they have re-instated the code, and that all the (remaining six) would be available for download.

Sure enough, it's true. I have successfully downloaded one of them, and will soon get the others. Thanks, GOG.

Now I hope they rewrite the code so that it is more intuitive; checking one of multiple boxes should not discard the unchecked ones.


That will be ten Dramoi.
Re: Myst III & Myst IV [Re: Lion_1251] #1156382
07/09/18 11:39 AM
07/09/18 11:39 AM
Joined: Oct 2000
Posts: 39,407
southeast USA
Jenny100 Offline
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southeast USA
Looks like some people are getting warnings about trojans in Myst IV when using antivirus.
Norton detects Heur.AdvML.B
Windows Defender detects Trojan:Win32/Zpevdo.A

Reported at GOG
https://www.gog.com/forum/general/myst_ivrevelation_trojanwin32zpevdoa
https://www.gog.com/forum/myst_series/unable_to_run_myst_iv_revelations

and the forum rmelone linked to at
https://www.kickstarter.com/projects/1252280491/myst-25th-anniversary-collection/comments

And I still have not received GOG codes.
Which bodes ill for any physical "rewards" I'm supposed to receive from this Kickstarter in the future.

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