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Re: dracula 3 [Re: family] #1160945
08/22/18 01:56 PM
08/22/18 01:56 PM
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marietta,georgia
family Offline OP
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no it never finish, should i click system restore, never mind i did system restore, did not work, how do i do system restore to factory settings, but i will lose google chrome.

Last edited by family; 08/22/18 03:23 PM.
Re: dracula 3 [Re: family] #1160950
08/22/18 03:43 PM
08/22/18 03:43 PM
Joined: Oct 2000
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Jenny100 Online content
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If you went back to factory settings, you'd lose a lot more than Google Chrome. You'd also have to install hundreds of Windows updates and any games you had installed, and unless you backed up Bookmarks/Favorites in your web browser before going back to factory settings, you'd lose them.

It sounds like you don't have any recent restore points to go back to

I'd try to download the driver again -- and make sure it isn't trying to run while you're downloading it.

Re: dracula 3 [Re: family] #1160951
08/22/18 04:03 PM
08/22/18 04:03 PM
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marietta,georgia
family Offline OP
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thank you very much, it went for 3 days.

Re: dracula 3 [Re: family] #1160957
08/22/18 06:24 PM
08/22/18 06:24 PM
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Unless you're using dialup there's no reason it should take that long to download the drivers from the website. However if you tried to install the drivers without downloading them first, Windows or your antivirus may have blocked the installation.

Re: dracula 3 [Re: family] #1160973
08/22/18 08:46 PM
08/22/18 08:46 PM
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I'm surprised that Big Fish didn't include at least basic instructions with this driver and how to download and install it.


In my PC corner for the winter, my little heater by my side, to game, read and knit.
Re: dracula 3 [Re: family] #1160976
08/22/18 09:11 PM
08/22/18 09:11 PM
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marietta,georgia
family Offline OP
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i email them it did not work.

Re: dracula 3 [Re: family] #1160979
08/22/18 09:24 PM
08/22/18 09:24 PM
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Posts: 932
Ottawa
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if you continue having trouble downloading the Driver, maybe you could ask a friend or another family member to Download it for you and then copy it to a flash drive and then from there you could install it.

Good luck and I hope you solve your problem soon.

Re: dracula 3 [Re: family] #1160981
08/22/18 09:28 PM
08/22/18 09:28 PM
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marietta,georgia
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so do i, but all i have is my husband and he does not know anything about computers.

Re: dracula 3 [Re: family] #1160982
08/22/18 09:29 PM
08/22/18 09:29 PM
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I only download drivers from the manufacturer's website. I wish I knew just what Big Fish way trying to do here...


In my PC corner for the winter, my little heater by my side, to game, read and knit.
Re: dracula 3 [Re: family] #1160987
08/22/18 09:37 PM
08/22/18 09:37 PM
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Ottawa
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I'm with you Draclvr, I only download Drivers from the Manufactures Website.

Sorry to hear family that you can't find someone to download the Drivers for you. But as Drac. said, if you go directly to your Video Card site and download it from there, or did you try that already.

Re: dracula 3 [Re: family] #1160994
08/22/18 10:23 PM
08/22/18 10:23 PM
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***The site Family downloaded from*** IS the manufacturer's website.

Re: dracula 3 [Re: Jenny100] #1160995
08/22/18 10:44 PM
08/22/18 10:44 PM
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Originally Posted By: Jenny100
***The site Family downloaded from*** IS the manufacturer's website.


Good to know, wonder why Family is having so much trouble with the download, as stated before, I wish Family the best of luck in resolving the problem.

Re: dracula 3 [Re: family] #1161015
08/23/18 09:14 AM
08/23/18 09:14 AM
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Oh, good... that makes me feel better. I had the impression Big Fish was just sending her a driver download. I should have checked the link.


In my PC corner for the winter, my little heater by my side, to game, read and knit.
Re: dracula 3 [Re: family] #1161026
08/23/18 10:37 AM
08/23/18 10:37 AM
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marietta,georgia
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i sent basic info about my computer and the device manager.

Re: dracula 3 [Re: family] #1161040
08/23/18 03:02 PM
08/23/18 03:02 PM
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If you weren't able to complete the driver installation, you can try again if you want.

Be sure to download the driver exe -- don't try to "run" it while downloading it. You need the complete driver exe (sp65037.exe) on your hard drive. If double-clicking it doesn't work to install it, you may have to right-click it and choose "Run As Administrator" to allow it to run.

sp65037.exe is a self-extracting exe. I think it's supposed to unzip to a folder and automatically start installing. It may not work as intended. I've had some self-extracting .exe files put a "pop-under" (instead of a pop-up) to prompt you if you want to continue the installation -- and it's easy to miss. That may be what happened in your case -- it may have put up a prompt to continue, but you didn't see it because it was behind other windows on your desktop, and eventually it timed out and disappeared, leaving you with an unstarted installation that would never finish.

Re: dracula 3 [Re: family] #1161051
08/23/18 04:24 PM
08/23/18 04:24 PM
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I've had that happen and then I notice a little box down in my taskbar and know to click on it to get the program started.


In my PC corner for the winter, my little heater by my side, to game, read and knit.
Re: dracula 3 [Re: family] #1161052
08/23/18 04:25 PM
08/23/18 04:25 PM
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Posts: 4,004
marietta,georgia
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error number 9996. https://www.copilot.com should i do it, big fish says so.
1. Open the Start menu.
2. Select Settings.
3. Select Updates and Security.
4. Click Windows Update.
5. Make sure that the check box for Check online for updates from Windows Update is selected.
6. Click Check for Updates.
7. Make sure to download and install all critical updates.
8. Once the updates are complete, restart your computer and try downloading or playing your game again.

For more information on Windows Update, please take a look at the following article provided by Microsoft, where is the start menu,
Big Fish (Big Fish Games)

Aug 23, 4:14 PM PDT

Hi Susan,

Thanks for getting back in touch and letting me know once again.

Since this is the case, one last option would be to try and get an updated driver via Windows updates by using these steps:

1. Open the Start menu.
2. Select Settings.
3. Select Updates and Security.
4. Click Windows Update.
5. Make sure that the check box for Check online for updates from Windows Update is selected.
6. Click Check for Updates.
7. Make sure to download and install all critical updates.
8. Once the updates are complete, restart your computer and try downloading or playing your game again.

For more information on Windows Update, please take a look at the following article provided by Microsoft.

Microsoft Windows Update

If this doesn't work, or if you are still seeing issues from here, I'd like to take a much closer look at this issue by using a service that would allow me to connect into your system so I can see what exactly is happening as well as try to trouble shoot it for you on that end.

For this we use a service we have contracted with called Copilot made by Fog Creek Software. If you would like to take a look at their information first you can find them at Fog Creek Copilot.

Re: dracula 3 [Re: family] #1161060
08/23/18 08:32 PM
08/23/18 08:32 PM
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It looks like Copilot is remote access software which would give the Big Fish person access to your computer over the Internet. Chances are you'll be able to watch what they do while they look at your Computer settings.

It's up to you if you want to allow it or not, but if you don't, they probably won't be able to help you. It's very difficult to troubleshoot this kind of problem unless you have the computer right in front of you.

The alternative, since you don't have anyone in your family who can help out, would be to take the computer to a repair shop.

So the question is whether or not you trust the Big Fish person to look at your computer settings and try to install the drivers for you.

Re: dracula 3 [Re: family] #1161064
08/23/18 10:00 PM
08/23/18 10:00 PM
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marietta,georgia
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i trust big fish.

Re: dracula 3 [Re: family] #1161073
08/23/18 11:17 PM
08/23/18 11:17 PM
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Then ask Big Fish for instructions on how to do this part
Quote:
If this doesn't work, or if you are still seeing issues from here, I'd like to take a much closer look at this issue by using a service that would allow me to connect into your system so I can see what exactly is happening as well as try to trouble shoot it for you on that end.

Re: dracula 3 [Re: family] #1161075
08/24/18 12:12 AM
08/24/18 12:12 AM
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marietta,georgia
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go ahead, i do not mind.

Re: dracula 3 [Re: family] #1161165
08/24/18 09:33 PM
08/24/18 09:33 PM
Joined: Oct 2000
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Originally Posted By: family
go ahead, i do not mind.

This isn't something anyone at Gameboomers can do for you.
It's between you and the support person at Big Fish.
You'll have to ask the person at Big Fish for instructions.

Re: dracula 3 [Re: family] #1161170
08/24/18 10:35 PM
08/24/18 10:35 PM
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marietta,georgia
family Offline OP
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okay i already did, he is going to email me we can do it.

Last edited by family; 08/27/18 12:47 PM.
Re: dracula 3 [Re: family] #1161858
09/01/18 07:35 AM
09/01/18 07:35 AM
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Canal Fulton, OH
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Just a suggestion. Most libraries have someone who can help with computer problems and it's free. Might be easier than going back and forth on Gameboomers.

Re: dracula 3 [Re: family] #1161889
09/01/18 12:19 PM
09/01/18 12:19 PM
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Posts: 4,004
marietta,georgia
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i am taking it to best buy, they have a geek squad.

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