GOG/Firefox
#1180238
03/13/19 03:48 PM
03/13/19 03:48 PM
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Joined: Apr 2006
Posts: 18,229 Chicago
oldbroad
OP
Graduate Boomer
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OP
Graduate Boomer
Joined: Apr 2006
Posts: 18,229
Chicago
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Maybe somebody can help me. I have been in contact with GOG for a couple of days but they don't seem able to solve my problem.
A couple of mornings ago I went on GOG using Firefox as I do every day. No problem. Later in the day I tried to go on the GOG site again. Cannot. All I get is the Diablo banner at the top (not moving). All the other areas where there should be game pictures are black or gray. I cannot do anything on the site.
Across the top is the white square that says GOG in it. Next to that is Store, About, Community, and Support. No place to sign in. I had been able to use the support drop down to sign in and contact them, but even that no longer works. Supposedly, I should be able to follow the Support Ticket number by clicking on it in the email. Nope, not that either.
I downloaded Opera and I am able to sign into GOG from there, however, I am afraid to use it not knowing why I'm having the problem on Firefox. I'm not wanting to buy anything right now but don't know if I'll feel comfortable buying anything until I know why I can't access through Firefox. I do have access to my games through the Galaxy app (for now anyway) .
Basically, GOG told me to clear my cache and cookies and make sure my antivirus is not interfering. I have done those things. I've been through all settings in Firefox and Norton and cannot find anything that is interfering and I don't recall any weird things happening within the few hours from when I could access GOG until when I could not. Also, they asked for a screenshot which I sent. They thanked me for it and said they were glad to hear I can access through Opera.
My computer has been restarted. No change.
Any simple suggestions or ideas?
Thanks.
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Re: GOG/Firefox
[Re: oldbroad]
#1180242
03/13/19 04:23 PM
03/13/19 04:23 PM
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Joined: Jun 2005
Posts: 20,114 Near St. Louis, MO
Draclvr
Reviews Editor - Hints/Glitches Mod - Site Support
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Reviews Editor - Hints/Glitches Mod - Site Support
True Blue Boomer
Joined: Jun 2005
Posts: 20,114
Near St. Louis, MO
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Can you try getting into GOG on another browser such as Chrome, Edge or IE?
First thing I was going to suggest was clearing the cache. If you use CCleaner, you might try running that and it should get rid of your cookie for GOG. Then reset it by going there again.
Last edited by Draclvr; 03/14/19 09:21 AM.
Once again, weeds are my life!
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Re: GOG/Firefox
[Re: oldbroad]
#1180427
03/15/19 12:07 PM
03/15/19 12:07 PM
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Joined: Jul 2000
Posts: 48,416 near Yosemite
Marian
Global Moderator
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Global Moderator
Sonic Boomer
Joined: Jul 2000
Posts: 48,416
near Yosemite
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Just found a thread here on GOG where the problem was being discussed and diagnosed. Towards the end of the thread, someone posted that disabling Norton Safe Web fixed the problem.
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Re: GOG/Firefox
[Re: oldbroad]
#1180442
03/15/19 01:08 PM
03/15/19 01:08 PM
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Joined: Nov 2000
Posts: 34,381 United Kingdom
Mad
Sonic Boomer
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Sonic Boomer
Joined: Nov 2000
Posts: 34,381
United Kingdom
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How strange I knew GOG no longer supported IE - and hasn't done for quite some time - but I've never had any problems when using Firefox - and in fact have visited GOG several times already this week using it and not experienced anything untoward at all. [And I use Norton.]
Time : The Most Precious Commodity
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